Structo Foundation Repair

While I agree with the others that communication can be tough, it's very much worth the effort. I had sinking/bouncy floors along with numerous other issues in my crawlspace. Eric was awesome at identifying the primary problems I had and the pricing was extremely reasonable. The other, larger, companies I called were very dishonest and tried to upsell me as much work as possible. I highly recommend supporting this company they did more than I even expected and my house is more solid than it's been in years. Not to mention I didn't have to go bankrupt in the process. Awesome people.

Been waiting since August 13th for them to come fix an issue that they said they would cover completely. Came out Nov 3rd said what needed to be done and it would get done the following week, Nov. 5 - 9. Here it is November 15th and they haven't called or emailed us. Nothing is fixed. 5 years later, 2023 Updating because here I am stuck in the same situation again. Same crack that was repaired but now I can see all the way through to the outside. December 8th Lucas came out confirmed under warranty, confirmed same issue, and said "we will get you on the schedule" Here it is Jan 23, 2023 and I still haven't heard from them on when work would begin. I will again contact BBB so that the work can be done on my house, but if you don't have a warranty with this company then I wouldn't use them. If I could afford to go somewhere else I would. The staff has always been very nice, but that doesn't excuse ignoring people. Look through these reviews you will see this is an ongoing issue for this company. Update, March 2023 and work still not done. Said they would be out Feb 10th that it would only take 2 hours. My warranty covers this work. If you can't commit to current customer maybe you shouldn't take on more work. I don't know how anyone can give this company any stars. Regardless of how well the job may or may not be, their customer service is horrible.

I had the opportunity to use their services today for some cracks in my basement. He showed up on time and told me that there is nothing to worry about. He could have easily told me something else and charged me for it but he was very honest and did it the way it was supposed to be. Professionalism and honesty is very hard to find these days. I am definitely going to hire him in the future and will refer him to all my friends. Thank you.

Last fall I used Structo to provide a quote on a residential project. I was buying the house and wanted to get an idea what repairs would be. They drew up the quote and I bought the house. After buying, I could get no response regarding scheduling the job. I called several times, getting the same promise that they would pass it on etc. This quote was used to adjust the price of the house the house cost was lessened by the amount of the quote. Later I gave up and had Foundation Recovery come out, who told me that what was quoted would be physically impossible to perform given the location of the project on the house. Also the actual work specified on the quote was quoted at a cost that was significantly less than what I had been told (by a trusted individual who had used their services before) such work normally cost them to do. I feel like there was serious dishonesty involved in that quote, especially given that no one would get back to me about it. It appears that all they did was a hasty, inaccurate quote to get the house sold and then ignore anything else about it. Make your own judgement, but it reflects poorly on a business when that's how they treat customers.

Received estimate quote as a part of the purchase of our property. It was difficult to get a hold of anyone to discuss scheduling. Was told through real estate agent the date got pushed back due to weather, and that they’d come out the following week. No one showed up, no phone calls, no attempt at communication. Called their office myself 3 days consecutively, was told by receptionist they’d pass my message along and I’d get a call. No calls. Left two voicemails, no response. Texted as well, no response. Got an email from real estate agent that they had come by the prior Friday to work and would be “finishing up” tomorrow. Concerned me since no one ever showed up that Friday, so what would be “finished up” exactly? Someone randomly shows up this morning, thank god, but can’t say I’d recommend these services as communication was non-existent and the very least you can do is communicate. Glad it’s over and done with at least.