From Alex Howe.
Chicago Stucco
I really wish I didn't have to write a negative review, but I feel compelled. I'm sure this company might do good on certain jobs (the previous owner of our house supposedly had a large patch done by this company and it looks great 5 years later), but our experience was not positive.
We hired Chicago Stucco in 2015 to fix about 8 cracks in our stucco. Most of the cracks were minor and vertical, but there was also a long section of broken stucco along the driveway. The work they did seemed to be really good except they did not fix all the cracks, and when I asked them they said some cracks were too minor to fix. One of those cracks was a really long one that actually provided the impetus for me to hire a stucco contractor in the first place, so I was a little disappointed. Not fixing all the cracks seemed a little weird, but I thought, whatever they must know something I don't.
By 2016 the repaired stucco along the driveway began to crack, even in places I hadn't shoveled, so it must have been related to just being up against the concrete driveway and the weather. I contacted Chicago Stucco and they actually sent a crew over to fix the new cracks. So I was pretty happy. I asked since they were coming out anyway if I could pay them to fix the cracks I wanted fixed from before, but again they said they were too minor.
Alright so around this time I replaced my wall a/c unit and I had a huge hole in the side of my house. Chicago Stucco quoted me a reasonable price to stucco over the framed hole, but couldn't get to me for 6 weeks or so. I needed this job done quickly so I hired a different stucco guy to do the patch. This guy did an OK job but the color wasn't matched as well as what Chicago Stucco had done for us so I asked Chicago Stucco if they could perhaps stain the patch and while they were at it could they please fix the long vertical crack I wanted fixed from before. This time they acted offended that I hired someone else to do the patch and said they “weren't interested” in working for me anymore. They did refer me to Forest Park Stucco who has done work on another house down the street from me and seemed to do a great job.
Now in 2018 the patch along my driveway is cracking again. It's actually worse than it ever was before I ever hired Chicago Stucco. I took some pictures and sent them to Chicago Stucco and they again said they aren't interested in helping me. I said that's fine, but could they please refund the cost of the patch along my driveway. They said sorry no refunds. I reminded them of their 5 year warranty and that I would be writing a thorough negative review.
In conclusion I would not hire this company to repair cracks in stucco.
