Masonry Doctors, LLC

I had the absolute pleasure of working with The Masonry Doctors, and I can't praise them enough! From start to finish, their exceptional service and craftsmanship truly impressed me. If you're in need of masonry work, look no further, because The Masonry Doctors are the real deal! From the moment I reached out for a quote, I was met with professionalism and courtesy. Their team was not only prompt in responding but also incredibly knowledgeable, providing me with valuable insights and recommendations for my project. It's clear they have a wealth of experience in the masonry field. When the project began, The Masonry Doctors' workmanship shone through. Their attention to detail was impeccable, resulting in a finished product that exceeded my expectations. The quality of their work is second to none, and it's evident that they take immense pride in what they do. What truly sets this company apart is their commitment to customer satisfaction. They made sure I was informed and involved every step of the way, ensuring my vision was realized. The open lines of communication and their willingness to address any concerns or changes made the entire process stress-free. Moreover, their team was respectful, punctual, and always left the work area clean and tidy. They truly respect your home and space, which is a rarity in the construction industry.

On 5/29/24, I entered into a contract with Masonry Doctors for the below services: -Removal and Replacement of driveway with new 4000 psi concrete with fibers and mesh for reinforcement -18 inch cut infront of garage door for both garage doors -backyard patio extension(12ft by 19ft ) and XL grill gazebo build with footers -front concrete walkway and concrete apron installed Rolando was very communicative and willing to work within our budget. Required submittals were timely, the entire team was always respectful, they maintained a clean site and regularly removed trash and debris. Rolando was very responsive to our change order of adding the walkway, apron and step, which was reasonably priced, and documented. Any problems encountered along the way, were resolved without issue Rolando was very reasonable with our review and negotiations. Some customers nick pick and complain about the little things, but you will not find that here! Nothing is ever done to perfection, but Rolando and his team worked really hard, took pride in their work and I love that this is a family business in such high demand and they continue to thrive. In the end, I found the total cost of $17,288 to be reasonable, I was happy with the work and will definitely be hiring again! Thanks Rolando and team for your wonderful work!!!

In 2022 we hired Rolando and his team from The Masonry Doctors to completely transform our backyard. They tore down our old, tired 30-year-old deck and replaced it with a beautiful stamped concrete patio. They also removed our old wooden fence and put up a new, modern aluminum fence. We can't say enough about Rolando and his team. They were incredibly hard-working and the quality of their work is excellent. Rolando was very responsive throughout the entire project, from the initial quote to the final inspection. He kept us updated on the progress daily and made sure everything was done to our satisfaction. The crew was professional, courteous, and always on time. They also did a great job cleaning up after themselves each day. If you're looking for a reliable and skilled masonry company in Kane County, I highly recommend Rolando and Masonry Doctors! We were so satisfied with the stamped concrete patio and fence they installed that we are having The Masonry Doctors back to replace our front sidewalk and stoop. Can’t wait to have the front of our home rejuvenated as well! Thank You, Rolando and team. Terry & Cathy

Third update: Rolando keeps promising to come and correct issues. He promises dates and still NO SHOWS. Image of last weeks and todays text messages. EMPTY PROMISES Second update: another year of broken promises. Rolando Soto promises to return but NEVER does. Now there is algae growing in the low areas of the patio. Beware. Please DO NOR USE MASONRY DOCTORS! UPDATE: Another broken promise. After asking multiple times to have repairs made, they threatened to sue for harassment. Then they said they would be here today at 7:30. Again a no show. DO NOT TRUST ROLANDO! BEWARE OF THIS CONTRACTOR. Customer service is terrible. Had a huge patio installed three years ago. It looked great. However, there immediately was major pooling after rains. It is so bad that algae is growing in the pooling spots. The lights they convinced me to add were the wrong colored lights. I've had pavers break. I've communicated all this to Rolando immediately. Every time they actually scheduled to come make the repairs they never showed up. I would call and they started ghosting. It has been 3 years and the repairs are still NOT made. The only way I can get their attention is to posted a negative review. As soon as I posted a review, they called and promised to make the corrections. I took the original review down and it has been another two months and they never have showed up. There has been rain and an ear ache, but after three years this is totally unacceptable. A five year warranty is only meaningful if they come to make repairs. There are many other reviews that speak to the same issues with Rolando and his team. BEWARE OF BAIT AND SWITCH! They will not honor their word

Fantastic. Rolando and his team worked very hard in the hottest parts of summer with impecable precision. He is an expert at installing pavers, it’s truly an art he has mastered. The quality of work far exceeded my expectations. The pool installed is great quality- with Rolando continuing communication all the way through pool closing to ensure all my needs were met. Masonry doctors not only prides themselves on their work, but as well as follow ups to ensure complete satisfaction. I’m shocked to see reviews stating he doesn’t communicate or return to fix stuff because If ANYTHING wasn’t exactly how I wanted it- Masonry Doctors: Rolando and his team ensured it was corrected immediately. He cares a lot about leaving his customers happy. You are in good hands with Masonry Doctors.