From Travis Spencer.
Goat Kings Landscaping
I contracted this particular lawn company after moving in and have had nothing but problems. I travel a lot for work so my time is limited to do the heavy upkeep of my lawn.
Most Friday's when they come I am not home but make sure the dogs droppings are not in the way of the mowers (common curtesy) the gate is unlocked, etc. I have maintained 3 distinct needs based on this service:
1. Low-setting mowing
2. Nice crisp edging
3. Bushes trimmed
That's it. Obviously hoping the crew hired for my yard specifically, not to be lazy and do the things required I'm paying for. I have had to call 3 times to let the girl at the front desk know so she can put "notes in my file" about simple yet already discussed details. Details that cannot be completed due to pure laziness or some other fact that is beyond me and my wife.
I have also put in texts to Tyler Brown whom I assume runs or is the head of the company. Responses I get are "Thanks for the feedback." I guess a "I certainly apologize for the inconvenience and will make sure it is fixed," is too much.
Another example of the poor business/ lack of care comes from a simple text that read:
"Travis, we have you down to get mowed on Fridays but everytime my guys come by, the yard looks mowed."
So I call Sara at the front desk and she informs me that the guys leave notes on the door and knock to see if I need anything done. Ive never seen a note-niether has my wife. There are Friday's where I have been home and seen or heard nothing as I explained to Sara. There are obvious things that can be done. Maybe pick up leaves, trim the bushes (supposedly one of the "notes" in my account), edge and weed-eat the taller grass and/or weeds. That's too much for these guys to do so the laziness is present here.
When I came home Friday evening, my wife says, "I thought you get the yard mowed on Fridays?" I go to look and it looks as if it was just edged and weed-eated in some spots. Completely uneven and even have pictures to prove it.
If I were you, this would not be the lawn-service of choice. They're lazy and being as though most businesses rely on customer service and feedback, I have never seen anyone check to make sure yards are being done correctly. Would probably be a good idea: called "check/balance." Maybe I'm too much of a perfectionist and will start doing my yard myself after this latest dibocle, however I just needed some help considering my work schedule and this company failed miserably. I'm sure others have had positive experiences like the two gentlemen above. That's awesome you both had positive experiences.
Take my experience for what it's worth, but this company lacks any type of leadership, professionalism and accountability.
