Maxalea, Inc.

Have you ever had your landscapers show up, knock on your door, get keys, and then notice later that day they didn’t touch your yard? With Maxeala, that can be your regular interaction with your landscapers. The first time it happened I had to make 6 calls to get them to do me a ‘favor’ by coming back a week and a half later. In a bit of foreshadowing, the week and a half, was their improved offer, after I told them waiting a month was fine, I’ll just post a picture of my yard as it was in a review here. The next time the exact same thing happened, Sandy the sales rep who gave her personal assurance it was resolved couldn’t be bothered because she was on vacation. Eventually I spoke with the owner who was flabbergasted that spending 3 hours on the phone to deal with, a now recurring, issue, would leave a customer dissatisfied. Needless to say he assured me that I’d receive some sort of compensation for their back to back no shows, while actually at the property (asked me for the sally port key). That didn’t happen. So if you want to spend hours on the phone to have your landscapers show up a week late, and then be indignant that you are upset about the situation, while offering no compensation other than they delayed performance of some (not all) of their contracted services, this company is for you. Needless to say this is the worst experience I have ever had with a landscaping company, and am currently working to replace them for next season. I recommend you look elsewhere. If they ever provide any compensation, as promised by the owner, I’ll update this review accordingly. So far we are at $0, at a cost of about 10 phone calls (most of them at their request and urging) and a minimum of 4 hours on the phone, getting pin-balled around their organization. Definitely the convenience, I was looking for when I signed a contract to spend thousands on regular landscaping. There were several smaller issues before this, but after this season I cannot, in good conscience rely on this company or recommend them to others. Sandy did reach out after seeing this review. Their response was to request I get on the phone with them. As I’ve been on the phone for a total in excess of 4 hours for these issues, I initially declined. When I did call, I wish I hadn’t, it seems clear their only motivation was getting this review removed, not you know actually delivering on any of their assurances. Since they’ve been flippant about this whole saga, and in full disclosure, I countered with an offer to delete this review if they refund my last 180 days of charges (the maximum duration their processor should be able to void incurred charges). I did not feel not charging me for one visit (which they had already charged to my CC, but predictably didn’t know about) was adequate for their abhorrently bad handling of my account. I believe their performance has earned this review, so if they want to pay to take it down that’s their prerogative, but this review was initially posted after the promised timeline for a make good had already elapsed. Had the issue been resolved in a timely manner, or without Maxeala’s indignation that I should take what services I get and be satisfied, I likely never would have posted this review and just shopped landscapers at the end of the season. 2 stars not one since the crews are decent (not great) when they do show up. If it drops to one star they either blocked my driveway again or knocked to ask for a key.

I enlisted Maxalea to replace the grass on a hill leading up to my house with vinca. This was done and looked amazing when first planted but over time erosion issues from the down spout have caused the hill to sink down and a trench to form along one side causing not only an eyesore but a mud pit at the base of my sidewalk. When contacting Maxalea on this issue initially, I heard back once from the original person assigned to my project but never heard back again. I followed up some time later only to find they no longer worked there and my case hadn’t been given to anyone else (not Maxalea’s fault at all). Once in the right hands, I have received the customer service I signed up for from Chad and the owners. They have taken what has been a pretty frustrating situation and turned things completely around in coming out right away to look at the issue, installing a short term solution, and getting me scheduled to make the long term fix. Chad has been in constant communication with me whether it be through phone or email and I really appreciate all the time he has taken to resolve this issue while also offering what should be the best solution to the problem. I feel that Chad and the owners of Maxalea really exemplify what good customer service should be and I wouldn’t ever hesitate to reach out again for future projects as I know they stand by their work.

Our law firm recently engaged the services of the Maxalea Team for a comprehensive project involving remodeling two garden boxes, tree stump removal, and concrete work. From the outset, their professionalism was evident and remained consistent throughout the entire process. The team adhered to the proposed schedule diligently, demonstrating a high level of commitment to completing the job within the agreed-upon timeframe. Their attention to detail and dedication to quality workmanship were truly impressive. The outcome of the project surpassed our expectations, and we couldn't be happier with the results. The garden boxes look fantastic, the tree stump removal was executed flawlessly, and the concrete work was top-notch. I want to extend a special thank you to JD and Riley, who were our primary points of contact throughout the project. Their communication, expertise, and responsiveness played a pivotal role in ensuring the success of the job. We highly recommend the Maxalea Team for their exceptional service, attention to detail, and commitment to customer satisfaction. Thank you, JD, Riley and the entire team, for a job well done!

We recently completely an addition and a full exterior renovation of our house and used Maxalea for the rear patio design, landscape design on the entire property, and reseeding of the rear yard after construction. The lawn reseeding was amazing. It was a less expensive option than sod and we went from dirt to full grass within weeks and it still looks great a year later. The landscape design was the final touch that completed our project and looks amazing. Picking plants and bushes that the deer would be less likely to eat was important to us and we have had very little issues. We also had a significant driveway pond prior to the construction and Maxalea reworked the rear drainage with a new driveway, a new driveway drain and all new rear underground drainage system which all work great and we no longer have any ponding. We look forward to continuing to work with Maxalea on the remaining areas of our property over the coming years. Many thanks to Chad and his entire team for a job well done.

Maxalea delivers both quality and service in every aspect of what they do. If you want something “done right,” this is where you go. We hired Maxalea to design a patio and landscape plan for our backyard (among other things). The design they prepared was exactly what we asked for (and then some). Maxalea employs and sub-contracts the best people for each phase of the job, and we are impressed by everyone’s skill, communication, and fastidious attention to detail. JD in particular has done an amazing job managing our project - he is diligent and always available to answer our questions. Their prices are reasonable when you consider the quality and immense value-add they provide from start to finish. My husband and I feel like we are in good hands, and we plan on looking to Maxalea for all our future landscaping/hardscaping needs.