Ewing Outdoor Supply

Wide selection of materials and a super awesome staff! I am new to Arizona and knew just enough about the weather to know I needed to get erosion control measures in place on my new construction home before monsoon season comes around! Unfortunately, I was having trouble finding a landscaper and materials and had resigned myself to doing the work myself then, I walked into All Bright! Immediately, I was greeted by multiple staff members and as I fumbled through what I thought I wanted, Tammy (I hope I have the name right) walked us through every step, starting with their product, showing us what materials work best in what locations, explaining the material descriptions, and happily answering any general questions we had. When back inside, we asked if she knew a good landscaper and she provided us with several options all of whom she was very knowledgeable about, we ultimately went with Caballero’s Landscape, inc. and Tammy’s description was 100% accurate and they got right to work. Of course, we ordered all of our material from All Bright and couldn’t be happier with the product or delivery staff! The materials, 3-8” River Rock(150 tons), ABC, and a topsoil/mulch mix were all high quality and exactly as described. The materials were delivered on time and the driver(s) were very friendly and accommodating! Bottom line: I highly recommend All-Bright because their products are high quality, their prices are below the average for the products I purchased, the staff is friendly and knowledgeable and the materials were delivered at the promised time.

What a horrible mistake to do business with this company. Not only do the employees lack basic algebra skills to calculate a bill, they are also rude and unprofessional. I initially came in to place an order for rocks and landscaping supplies. Dave helped me out and was very friendly and efficient. He helped me pack up the items that fit in the car and the rocks would be delivered later in the week. I came home and discovered that they shorted me 4 packs of the edging pins so I had to run to the local Home Depot to purchase them in order to finish the prep work since Santa Fe Sand & Gravel (Ewing Landscaping Materials) was not very close to my home. I called and got the missing pieces refunded after spending a good 10 minutes explaining to them that they did not give me the right number of pins not to be confused with the fabric pins. The day before the delivery I received a phone call and I went through the bill verbally to make certain everything was in order. When the delivery person showed up he handed me the bill and it was nearly $200 over the amount I was supposed to pay. It turned out they double charged me for 3 tons of rocks. I called and talked to a gal named Brittney to try and get this corrected. She issued a refund that was less than what it was supposed to be since she somehow did the math backwards and did not calculate everything in. I called her back and tried to walk her through the whole process and get her to understand that her calculations were incorrect but she refused to listen and kept insisting she did it right and I was wrong. I finally asked to speak to the manager. We went step by step to get to the right number and sure enough, they owed me more money than what they refunded me initially. He rudely brushed me off and said they would refund the difference. Not a word of apology was ever uttered. I understand mistakes happen but good customer service is important and if you can’t agree, start from the beginning or at least listen to reason. I would definitely not recommend this place. I’m sure there are other places that can provide your landscaping needs without the attitude.

I have been doing business with them for years but it's really upsetting when they have a management that is not as honorable as the business itself. On November 5 2018 we had an incident while they loaded my truck. I told the employees how much of the material while he accomplished his work he didn't let us know he had hit the tailgate while loading it. After paying for the material of course I left the establishment to go finish the job the material was for when I had to open the tailgate is when I found out. I talked to the supervisor Tony who was really cooperative at first and said to me what can we do about it and told me he would give me free material or if I wanted to buy a tailgate and paint it then bring him the bill and I just asked we go through the insurance to get a correct quote. Tony sent me to do an estimate at his suggested place so I went the following day. Now the body shop gives me an estimate that was going to leave the tailgate good again. The shop was cooperative and even said they worked Santa Fe Sand & Gravel for years that they have these types of incidents all the time that they would fix it no problem. After the estimate was recieved by Tony was it all went downhill. He tells me that they looked at the camera recordings and that they cant see if it happened there. I went to see them but what a coincidence that 5 minutes of the recording from when the truck was about to be loaded was gone??? Then all the sudden while talking about the recording the truck comes out of nowhere again??? If he edited the video at least do it correctly. So after all he decided to that they weren't responsible. Now I give them a suggestion for their future incidents. When you show a video you are putting yourself at risk because you can't just show what you want to to your convenience. We are going to go through with legal matters and when that discovery of the recordings is asked for we will see the truth. Unless they want to say that those 5 mins are still nowhere to be found??? We would still win the case. I will put out a review of the outcome.

I love this place. They are my go-to place for river rock, boulders, and other rock. The first time I bought materials from them was around 1992, when we first returned to the Valley. The next time I need to go there is tomorrow, to see if they have something for our backyard remake. The people are great. I would rather do business with a local business than a big corporation, when possible. The best way to interface with them is to drive down there, park somewhere near the front and stroll around. If you see some rock or boulders you want, go into the office and order it on the spot. They are courteous and efficient. When they deliver the materials, they will dump them in front of your place. Delivery of the rocks never includes landscaping with them. You move them yourself or hire a crew to move them. That's how it works. Alert your crew when the materials arrive. It's hard work to run a business and being a good customer (or contractor) makes everyone have a good day. Many happy landscape renovations. Make All Star Materials part of your project.

Every time I've gone to this place I was able to speak to someone and get their opinions as they have experience with some of these things that I don't. They usually won't approach you as this is more of a place that contractors go to (I'm assuming they think you're probably a contractor) and think you know what you need and/or want. I recommend walking up to an associate if you need help. I read some of the reviews and that is why I'm posting this. With that being said, I can honestly tell you that their staff is very helpful and knowledgeable. All you have to do is ask. Like I always say, "A closed mouth won't get you fed". They've always helped me and have given me detailed explanations with their products and helped me make a choice with what products to buy. They have a great amount of products. Don't go to Home Depot or Lowe's for irrigation products, go here. You won't be disappointed!!!