East Mountain Transfer Station

I had been with this company for several years. I was out of town for work for 2+ months. I scheduled a check to be sent while I was out of town through my bank. When I returned from working out of state, my trash can was gone. I called my bank and was told that the check was cut but it had never been processed. I called the East Mountain Disposal and spoke with a girl in the office to whom I explained the situation. She was extremely snarky when she told me "funny, because you were still taking your trash to the curb" when I told her I had been out of town. I explained that the person who was staying in my house had been taking the trash out. She told me that they provided me a service and that regardless I needed to pay the cost of the bill (which I thought I had). I told her that if I had received a phone call or some kind of notice that I would have investigated this way sooner. She told me that they were not required to call me but that they had emailed me (I have went through every single email and I haven't received one, but "their system shows it was sent"). The woman in the office was raising her voice, so much so that the person sitting across from me could hear her. I asked to speak to a manager and the girl screamed "OH YOU WANT TO SPEAK WITH A MANAGER SUURE." Tracy, the office manager got on the phone. I explained to her what happened (while the employee was ranting in the background) and she said she would speak with the owner. I informed her of how rude her employee was. She apologized for the behavior and said she would speak with the owner about the rest of the issues. This morning, I received a call that they would reverse half of the late fee. I told Tracy that I would be going elsewhere because I would still need to pay the fees for having my trash can removed and a late fee when all of this could have been solved with a simple call. She again told me that there are too many customers not paying their bills and that they did not need to call me and said that is the reason the girl in the office was so frustrated. I told her that as a nurse and educator, you can't just treat people like that. I would not recommend getting these services. Read all the reviews here before deciding to sign up. Look at the other companies. While their motto is "We're at your disposal" they will quickly "dispose of you" without something as simple as a phone call. The business really lacks communication skills.

The wife and I moved to Edgewood two years ago. At that time EMD was the only pick-up service with recycling, so was the only choice, It seems Edgewood folks don't bother much with recycling. I saw all the negative posts and was a bit uncertain about doing business with EMD. Two years have passed. I have to say EMD has always come through for us. Yes, they have missed pick-up days, usually, the day after it snowed, holidays. Got to say though, if you just call their office number they have reliably left a message describing when they will do the missed pick-up. I have on the other hand missed a few recycling days, I just forgot to wheel the cans out. EMD actually made the effort to come and get that recycling for me. Never been charged for that. The price is quite fair. You just need to leave a message if you call, they have always called me back. Maybe not that day, but they call. We have twice ordered 15-yard dumpsters. Called early, made an appointment, they delivered. Due to snow, we did have to communicate a bit to arrange delivery on the second dumpster and pick-up. They were great about it, I ended up with a very full dumpster, I got my value out of that one for sure. Was not charged or taken advantage of in any way. Have no issues recommending EMD. I would recommend that you think ahead, be patient, and communicate a bit to save what seems like a lot of drama for some. In a community that supposedly takes pride in small business support, the posts here seem to make that hard to believe. EMD is a small business. If you treat them as such. No drama is required.

Have been with them since May 2021, originally had dumpsters. Have requested callbacks since August 2022. It's now November 4, and I received a call a few months due to my bill being past due. I should've stopped my service a long time ago, since they've only answered the phone 1 time, since beginning service, and returning calls rarely happened, until bill was late, and they'd charge late fees. Amazing how companies are finding to get extra money from their customers these days. My original reason for the call / email was to set up automatic payments with a new payment method, but now it's to cancel the service! Was informed today, they had responded, to all my calls and concerns, Was informed they would be keeping my $75 deposit, would be sending the remainder to collections, and the dumpster needed to be empty when they picked it up. I emptied and cleaned the dumpster prior to the pickup. They still charged an additional $20 cleaning fee. Amazing how they've missed picking up 3 out of the last 5 weeks, but are still planning to charge for this. Just received my final bill stating I owe almost $40! I have attached photos of the dumpster, just before it was picked up. Wish I had taken original photos of how the equipment was when they dropped it off. Returned in the same condition! I will pay this, but I will NEVER do business with this company again. Yes, I have been late with my quarterly payments. This has not been intentional. Anyone who knows me, I'm always working to support my family and stay on time with everything. Yes, I was sick with COVID in Sept - Oct 2021 and was unable to work for a month! Being the sole provider for my family, it has taken some time to catch up on this illness. So was late due to no income. It's amazing how customer service has declined in every area since COVID-19 began. Regardless of the reason a 'customer' client wants a call, the office (whatever office / company that is) should provide a call back. Customers are paying for a service, and that service includes returning customer calls.

We've been with EMD for almost 5 years, since moving to Edgewood. I just went to check the holiday hours on their website and was shocked by the terrible rating and horrible reviews. Our experience with them has been great. They have never missed a pickup, the drivers are super nice, they are easy to get on the phone and good about returning calls. Several years ago we got one of those gigantic roll off dumpsters from them for a week and that went very smoothly, delivered and picked up on time. I know everyone has a bad day here and there, but it's hard for me to believe all these negative reviews are real. Not my experience and I've never heard anyone complain about them. BF

I've been an East Resident for 28 years. I moved up here from ABQ. Yes I was a spoiled City Girl. Geez Trash pick up, ordering propane, ordering wood, getting my driveway plowed. I was beside myself, as I thought the East Mountains was run like the good ole City of ABQ. Got to say when I called Bart & Rayne's trash removal service (1st time around) Rayne was an absolute Gem. She told me how & when to do things. Then, they sold out to Waste Management. Then, bought back their client list. Rayne did do the books at first, BUT all of a sudden there is some snotty, threatening girl working in the office. This girl has no idea what customer service is. You NEVER threaten a customer. She had my check, never posted it to my account, but sure did call me threatening to stop my service. Should have just stopped it on my own. Next quarter same girl told me I had to deliver Cash to the Tire Store on N-14. Shady, shady, shady. The tire shop guy wasnt even going to give me a receipt for cash. HUH! I've known Rayne for 26 years, in fact we were buddies if you will. This is totally out of character for this Company. Maybe Bart & Rayne sold out again. If so, I'm outta here with this new owner. RAYNE COME BACK. PLEASE