Kitchen and Bath Shop

My experience was very bad, and I feel it is my due diligence to write this to help provide a different perspective from the positive reviews here, which was a part of my deciding factor to use Kitchen & Bath Shop in Frederick, MD (K&B) in the first place. Background: I chose to use K&B for their Project Management services for a bathroom renovation and moving my laundry. I love design and have experience renovating my own house, but for a major room such as the bathroom, I wanted to make sure it was done right, insured, and I could hold the contractor accountable. I signed the contract in May 2022, the project started Nov 2022, and it wrapped up completely by March 2023. Summary - K&B over-promised and under delivered, and took a huge cut for the little value they provided. 1) Poor project management: K&B quoted a 3 week timeline for the project. It took over 3 months. This demonstrates lack of foresight, but also the project was delayed because of their own poor management. They ordered the wrong tile to my house and left it sitting there for weeks before QAing. I was the one who caught the error. This happened twice. K&B was a roadblock to the sub-contractor. 2) Poor communication: K&B did not and could not provide me with project timeline updates. Even when we were past the 3 weeks quoted time, they did not acknowledge the delay or send me an updated timeline. 3) Not customer-first: K&B often made big decisions, such as dropping the ceiling 6 inches, without consulting me. This happened a couple times and they had to revert their actions, which caused project delays. When I brought concerns up to ideate different solutions, they would get aggressive and I would feel very uncomfortable speaking up for myself. As much as they said they were customer-first, the intimidation I felt contradicted that. 4) Unprofessional: I was told numerous times that no other company would want to work with me because of my budget and because I was particular. They also commented on how I am a challenging/difficult customer outside of their normal clientele. 5) Lack of attention to detail: the sub-contractor installed the hot and cold water wrong for sink, shower, and toilet. Light switches were upside down. K&B did not catch these errors. 6) Lack of expertise: They brought in numerous K&B employed trainees to my project, some that have had 0 experience in the industry (as they told me). They installed my toilet handle wrong that led to the toilet running for 2 weeks when I was out of town - big water bill! 7) Poor value for money - I am astonished at the cost because I ordered a lot of the fixtures myself outside of the contract price in order to complete this project (laundry/dryer machine, barn door, door knobs, shower head fixture, sink, faucet, mirror, sconces, towel hooks, shelving, new window & install). The sub-contractor was paid about 25% of the total contract price. The sub-contractor was responsible for install materials (drywall, mud, hiring and paying his tile guy) and some incidental finishing touches (vent covers, electrical covers, etc). So K&B's 75% cut covered tile, grout, toilet, shower glass, vent fan, and management fees. 8) Poor design/sales experience - Bait and switch tactics used. I made my expectations clear, he promised it could be done for my budget of $25k, but once the contract was signed and the deposit paid, I discovered that all the elements we discussed were not actually included. For example I said upfront that I wanted a solid wood door, a door was on the contract, but he later argued he did not know it was solid so I had to pay an extra ~$500 for that. Final contract cost to K&B was 30% more than my initial budget. He lacked foresight to consider important project details, creating a lot of anxiety in me for the project. At the end of the day, I am relieved my bathroom is done. I have posted before and after pictures below. I am happy with the design, as I designed the bathroom myself. But I am very disappointed in my experience with K&B and will not use them again.

We recently completed a remodel of our master bathroom with The Kitchen and Bath Shop. The process from design with Eric to project follow through by Akif to completion of the install by Ricardo and his crew was overwhelmingly satisfying. Eric started us down the path of selecting materials and worked with us to design the perfect layout and accessories for our bathroom. Akif stepped in as the Project Manager ensuring the project ran smoothly, all materials were delivered on time and as ordered, and continuously followed up to ensure the work was being done to the specifications and more importantly, to our satisfaction. Quality and customer service was paramount and his top priority. Akif was easy to work with, professional, understood our needs, and made sure the work exceeded our expectations. Customer service, quality workmanship and delivering a new bathroom that is beyond what we could have expected was made possible by the leadership of Ricardo. Ricardo not only expected quality workmanship and customer service by his crew but he led by example as master of all construction trades. Ricardo was quick to make changes to design and layout to meet our change requests and did so without hesitation. He was great to work with and kept us informed and engaged throughout the process. Ricardo and his crew were very respectful of our property, covering floors, steps, walls and encapsulating rooms to contain dust and debris. They cleaned up every step of the way and Akif kept the construction site free of trash and debris. Overall, Akif, Ricardo, Eber, Cecelia, Fermin and Mario were delightful to work with, personable, polite, respectful, and a pleasure to have in our home. They are an elite group of young men that take pride in every detail of their workmanship. Fermin did a wonderful job installing the tile and was careful to make the pattern flow uniformly throughout the walls and flooring. Jacob added the finishing touches installing a beautifully designed and crafted shower glass enclosure. Jacob’s commitment to detail and customer service was reflected in his dedication to get the job done right and to our satisfaction. Working with the staff at The Kitchen and Bath Shop was more than a business transaction. It was about creating new experiences and developing relationships.

We decided to have two of our three bathrooms remodeled. Our master bathroom had not been upgraded since we brought our home 31 years ago and we wanted to add a shower to the lower bathroom. I contacted Kitchen and Bathroom about mid-December about doing the work. I couldn't have asked for more a responsive, courteous, and caring group to work with. I was met with a friendly and courteous voice when I placed my initial call on a Thursday. The following Monday their Designer was onsite gathering the needed information for our projects. We received the follow-up call to discuss their plan and final project cost within three days as promised and to visit the showroom to select our tile, flooring, paint, and fixtures. We decided on a project start date of February 21 but was pleasantly surprised to receive a call saying the work could begin on January 19. Knowing that we would be having workers in the house for the next several weeks invoked a few anxious moments at the start of the project. However, those moments did not last past the first couple of days. The team that was assigned to do the work couldn't have been better selected. Just as with the other staff we had met, this team was friendly, courteous, and professional. On top of that, I was impressed with their workmanship and attention to detail. They did such a great job with the first two bathrooms that after talking it over with my husband we decided to have a new shower installed in our main bathroom and a few other things done—not a full remodel but a little freshening up. Summary, I now have three beautiful bathrooms and am completely satisfied. We all are. The projects started early and even with throwing in the third one, all the work was completed before March 15. The only increase in the budget was the expense of adding the recessed lighting over the lower bathroom shower, which we had not originally considered. On-time, on-budget, and a great team of people all around to work with. Yes, I would recommend Kitchen and Bath Shop to anyone looking interested in a bathroom make-over.

I recently completed a kitchen renovation with Kitchen & Bath Shop and couldn't be happier with the entire experience. From the initial design phase to the final walkthrough, everything was handled professionally and efficiently. Joe, our designer, was a true gem. He listened patiently to our vision for a modern yet warm kitchen that maximized functionality. He presented us with several creative layouts and material suggestions, all staying within our budget. His expertise in design and space planning truly made the most of our kitchen's Akif, our project manager, was the anchor of the entire renovation. He kept us informed every step of the way, clearly communicating timelines, potential roadblocks, and any decisions that needed to be made. He was incredibly responsive to our questions and concerns, and always made himself available to address them. His calm demeanor and professionalism were a huge asset during the renovation process. Ricardo, the on site technician, deserves the highest praise for his meticulous work and craftsmanship. He took great pride in his work, ensuring every detail was perfect, from the seamless countertop installation to the precise cabinet alignment. He kept the work area clean and organized throughout the project, and always explained what he was doing and why. Overall Experience Thanks to Akif, Joe, Ricardo, and the entire team at Kitchen & Bath Shop, our kitchen renovation was a success story from start to finish. We now have a beautiful, functional kitchen that is the heart of our home. We wouldn't hesitate to recommend Kitchen & Bath Shop to anyone looking for a top-notch renovation experience.

I love my new tub and tile. I am likely to hire this company again for my Kitchen remodel after a few other higher priority jobs are done. Cemil and Henry took very good care of us and setting up the job was easy. A few notes about the kind of work asked for. We needed to replace tub, tile and fix plaster damage on the first floor that was directly under a hole in the old tub. Kitchen and Bath Shop solved these issues and the work was wonderful. The workers gave good expectations on when they would arrive on site. They were very respectful and friendly. They took very good care to protect my home from scuffs. There were maybe two small places where grout/plaster ended up in an unexpected place (near my bathroom doorknob and a small splat on my toilet bowl) however I probably just need a putty knife to sand down remove that. No remodel goes perfectly, there was a snafu with the supplier that ended up with us installing a different color accent tile than originally planned. There was also a delay in getting tile, but in the days of Covid, we were prepared for that. However, the company gave us a discount and did not charge for the plaster repair, which more than made up for the alteration. The more I look at the finished product, the more I am happier with the result. Work took seven days to complete, due to a delay in receiving tile. Cemil did mention that it could be up to two weeks to finish the job, so he set realistic expectations. The workers were very professional. And my family can shower like we live in a hotel.