Pollard Construction

Leaving this review due to the terrible customer service received today, and the increased inconsistency of pickup. Today is Friday and my trash was supposed to be picked up for our entire neighborhood on Monday. Our HOA called them and their reason for not picking up all of the cans in our neighborhood was due to the truck having issues. They stated they would come back Wednesday and get the remaining cans. Well, Wednesday came and they only took the first few cans in the neighborhood and left mine and other houses still full of trash. I called again and they said they would come Friday as the driver didn’t have the full list of houses, even though our cans were right there. Friday comes, and they amazingly only emptied one of my cans and replaced that one with a new can for whatever reason. So I have 1 full can that was supposed to be emptied Monday and one fresh new can. I called back again and they asked the owner about this, and the owner said to just wait to Monday since they didn’t make any promises. What does that even mean? I hope that was someone that didn’t have full context of our issue and just said the first thing that came to mind. There was no remorse from the week long screw up and I still have piles of trash that was waiting on an empty can like I’ve been continuously paying for. We are planning to replace this company as they seem to be declining in the quality/consistency of service. I have family in another neighborhood experiencing consistent inconsistencies. Hopefully they can turn things around and get proper tools to deliver on the service we are paying them for.

This company is great! The ladies who answer the phones and deal with customer issues are awesome! Began using Pollard for trash service late in 2020. We had a couple of minor hiccups in the beginning, but the ladies who answered the phone always handled them with grace and respect. Overall my experience with Pollard has been fantastic!

Best service ever, highly recommend you to use this service. Never have to call with a complaint because no problems since we started with them a year ago.

Great