BoConcept Paramus

I live in a small space and I needed a small couch that could also serve as a fold out bed. I thought about a traditional sofa bed but decided to buy BoConcept's Sofa with Reclining and Sleep Function. It was more like a love seat - there is only room for two people to sit on it comfortably - but I really liked the look and functionality of it. At $1795 (plus a mandatory $200 delivery fee - you cannot pick up from BoConcept yourself), it was a more than I wanted to pay, especially for something that looked like it came from Ikea. But I figured it was worth the money, since BoConcept furniture claims to be high-end and well-constructed. So I bought the couch in April of 2011. Less than two years later, the mechanism that helps one side of the sofa bed unfold and turn into a bed broke. Not only was it no longer able to be slept on when unfolded, but even as a couch the surface was awkward to sit on. I went to BoConcept in person to talk with a salesperson, who arranged for a home visit to see if the couch could be fixed. I left work early and waited and waited for the repair person to come between 4 and 5 pm, as arranged. He never came. He didn't leave a message. He just didn't show up. I called and made a new appointment for the next Saturday morning. When the technician arrived, he looked at the couch and told me what I already knew - that it was broken. He made no offer or suggestion of how to fix it. He just said I should buy a new one. The original warranty was only for a year, so I'd be paying another two grand. When we called BoConcept to see if there was anything they could do to fix the couch, they said no, and that we should have bought the five year warranty in 2011 for another $200. He later called back and said corporate would offer us a 20% discount on a new couch, meaning I could pay $1500 (plus another $200 delivery fee and the $200 warranty) to replace a piece of furniture that was two years old. We said "No, thank you." So, if you're thinking of BoConcept Paramus, just keep driving another half mile and roll on in to Ikea. You'll pay a quarter of the price, and instead of being stood up by their "technician" and then being told it's your fault that your couch can't be replaced because you didn't pay $200 for the warranty, you can just buy another one. I was excited when I my sofa was delivered, but buying from BoConcept Paramus turned out to be one of the most disappointing shopping experiences of my life.

I absolutely loved my experience at Bo Concept Paramus. I came into the store with absolutely no idea what i wanted and how I would like to style my new home. I met one of the designers at the store, her name is Cheng, and she spent hours accommodating my indecisiveness and patiently accommodated my frustrations. She has a very good eye on what looks good and she will not recommend something that does not fit, just so she can make sale. After spending hours picking the right furniture, I decided not to go to any other store, because I got everything I needed at Bo Concept Paramus. I value great customer care a lot and would not be spending my money or time anywhere where the service is not to my standard. I cannot wait for my new furniture to arrive, so I can see Cheng's vision reflected in reality. Furthermore, I received multiple design advices after my purchase, which is very important to me. She continued helping me with finding items from other stores, which will fit with me new home décor. I am very grateful for her help and for going above and beyond to help me make my dream home a reality.

First time ever in my life i spent more than 10G on sofa & dining table. My brother used to have the mezzo sofa on fabric and me and my wife just couldn't forget the comfy feeling it provided. But i went ahead with all white leather. The sales guy was smooth enough to add dining table on my shopping cart which i'm now glad i made that decision because it just looks awesome in my dining area. anyway this 5 star goes to the manager at this store "Peter." Lots of businesses you call and ask or request something you always get these mediocre answers where you just feel like you're not confident enough to trust what they say to you. But Peter, everytime i called(not too many times though) he had answers. He told me detailed explanations to all of my questions and all those answers he gave me turned out to be on target. Yes, it took two months from the purchase to delivery but this was an easy one!

Sally at BoConcept made our project easy and enjoyable. She is very professional and talented. She knows her fabrics, designs and products. The rendering she proposed helped us to better picture the design so we can make our choices and decisions. She kept editing and changing until we were 100% satisfied. She answered every single question. She worked on our project with dedication, passion and so much determination. It was a pleasure to meet her and get to enjoy her classy taste and talent. Nahid was there too to help and answer some of our questions also with so much professionalism and dedication. The store has a variety of beautiful products that reflect the European creativity and elegance that you can bring to your own place! Excellent experience. Highly recommended.

Great experience end to end. I bought a sofa from them. The salesperson was extremely knowledgeable and had really great taste. He helped me make a number of choices on the sofa that I am very happy with. This would have been a great experience by itself, but they took the customer service into overdrive when I picked up the couch. A second person -- Jack -- physically left the showroom and personally took me to the warehouse to receive the item. I was putting the sofa (in the box) on top of my car, so Jack personally wrapped the box in plastic and helped lash it to the car, including helping me hoist the oversized box onto the roof. "Above and beyond" fails to adequately describe my experience.