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Top 10 Interior Design Near Ocoee, Florida

La-Z-Boy Furniture Galleries
Hudson's Furniture
Coral Design Group

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From Jared V..

Hudson's Furniture
Hudson's Furniture
The furniture here is nice I bought a bedroom set plus matress and got great service from the sales/floor staff and was happy with that process. This was our first "grown up furniture" purchase; up until this purchase, we had mismatched stuff we had either inherited or bought on Craigslist and we were ready to upgrade to nice matching sets. We purchased in early December, it was delivered on Dec 17. The delivery and post-delivery support is the reason for the bad review. I want any reader to keep in mind that this is not cheapo, Rooms To Go crappy quaity or Ikea lego snap-together furniture; I spent just shy of $8,000 on all my pieces (king bed, dresser, chest, 2 nightstands, high end memory foam matress) and expect $8,000 worth of quality out of the entire process. I had my furniture delivered a few weeks after purchasing it because I needed it delivered on a weekend, as I have a job to pay for said furniture and need to be there during the days of the week. When the furniture was delivered, it was delivered already assembled and the delivery team brought it to my bedroom. Most of the pieces were fine and delivered in good shape, but I had two problems: the dresser had a big hunk of one of the feet broken off (about a quarter of the 'foot' was gone) and this stood out rather distinctly as I had dark furniture and it was wood colored where the missing piece was, because they obviously can't paint/stain the inside of the wood. One of the drawers on this piece was filled with little chunks of styrofoam, which I assume resulted in breaking the styrofoam the parts shipped in and then not cleaning it up, which I had to do myself. My second problem was with the bed. There are three slats that support the box springs and each slat has two legs to support the slats. Two of the slats and their accompanying legs were put on just fine, but whoever did the third one completely halfassed it and put the slat on upside down, screwed the legs into it backwards, and that resulted in one of them ripping out. I know he put it on upside down because I noticed llittle chunks of broken wood and the fallen leg on the floor and looked at it, and lo-and-behold there is a damn sticker facing the ground that says "this side up" on it. Nice one. Also, one of them knocked over my alarm lamp that simulates the sun rising and broke the special bulb required to go in it. There was absolutely no offer to replace it, even after I specifically said that it was a special bulb I had to order and was not cheap (the replacement bulb was $27, by the way). I faxed the purchase order to Hudson's on 12-20-11 and as of 1-6-12 still have not heard a word about reimbursement for the bulb their staff broke. It took over two weeks (Jan 3rd) to get the repair guy to come fix the broken furniture. He would call, leave a message, then not return calls; when I finally got ahold of him and told him I wanted him to come out on a weekend and fix it, he got whiney about not having any jobs in my part of town (don't care, not my problem) and couldn't get out there except on a Tuesday. So not only did I deal with broken furniture for two weeks, I had to take a half-day off of work because I got a three hour window for the repair guy to come out and fix furniture that was delivered broken. Once he got out to my place, he took care of everything and my furniture has been fine ever since, and he did a good job repairing the broken bits. Final complaint-- I purchased during a "buy furniture, get a free TV" promotion. I asked the sales guy how I got the TV and he said a gift card/certificate to Best Buy would be delivered with my furniture. When I asked the delivery guys about it, they said they didn't have it and it would be mailed to me when they filed my paperwork and it should take a week or so to get to me. 6 days later (Dec 23) I called to follow up as I still hadn't seen it, and was told by customer service "the girl that handles those is on vacation and will be back next week" and to expect it a week after that. After all these shenanegans, I finally got it on Dec 30th and went to the waking nightmare that is Best Buy and got my TV. What a headache. Is this what people have to go through for nice furniture? This is the kind of service 8 grand gets you?
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