Ethan Allen

Recently, I "downsized" and moved into a new home at the beach. Most of the furniture I accumulated over the years no longer suit my needs. Everything was either dated or too large for my new space. And quite honestly, I wanted a new, fresh look. Something that was stylish, current (but not trendy!) the appropriate size for the space and user friendly. Like most people, I can become easily overwhelmed with the number of choices and directions one can go in the remake of a home. Not to mention the fear of blowing the budget or miscalculating the size of the various pieces. This is where Louise Lehane at Ethan Allen stepped in and changed my life! Louise is incredibly patient & thoughtful. She took the time to get to know me, what my needs/requirements were, what my style is etc., She helped me sift through all the clutter in my head so I could more clearly see what would make me happy. I should also note that I have a very large dog who may or may not like to lounge on the sofa every now and then. And by that, I mean he does and daily. Having shared this important detail with Louise, she suggested I take a look at their performance fabrics. At first I was highly suspect that I'd find something I liked in a "performance fabric." Usually I find that they look institutional or commercial. Not the case at Ethan Allen! Not only did I find something that is highly durable, bullet proof and functional - it's gorgeous! I love it! The fabric is amazing. It's stylish and comfortable. You'd never know it's a "performance fabric!" To further ensure my satisfaction, Louise actually came out to my new home to take photos, measurements and do a few sketches. She brought several different samples of the furniture wood as well as swatches of fabrics so we could get a clear sense of what looked right. The lighting in the store is never the same as the lighting in ones home. She then went back to the drawing board to literally create 3D images/CAD drawings of what my space would like with the various pieces of furniture (we selected together) laid out so I could actually see just how everything would fit! It was amazing! I knew well before everything arrived how it would look-exactly! It completely allayed all my worries about getting furniture that would look right in the space! Too many times in the past I had ordered furniture online only for it to arrive to discover that while it was a nice piece, it took over the room and looked silly. I placed my order and six weeks later my furniture arrived at the warehouse, ready for delivery at my convenience. Scheduling was easy with the assistance of Linda Croft. And, to my great surprise - Louise arrived at my home at the same time as the delivery crew to help facilitate the furniture installation! I was blown away! Louise knew exactly where everything was to be placed and made sure that the crew had clean shoes and didn't dirty or scratch the floors! Who is this woman and can she come live with me and manage my house?!?!? 30 minutes later, my new house became my forever home. Honestly, I was so happy I cried. It was exactly like I had hoped it would be - the house was me. Not a catalogue version of me but really me! It was stylish, fun, classic and functional! Even Gunner (The very large dog!) is happy. All in all, I ordered furniture and accessories for 3 rooms - living room, dining room and home office. The absolute best part - Louise kept me on budget. Hard to do for those that know me! Bottom line, Ethan Allen in Clinton, CT is definitely worth a serious look if you're shopping for new furniture. Please, please, please ask for Louise Lehane as she knows her stuff and is truly committed to getting YOU what YOU want and need. I think you'll be happy you did.

Updated 5-21-24 I have 2 choices of thought. EITHER Corporate withheld information about the chair from their sales people or 2) the salesperson misled me into believing I was getting a quality chair that met my needs. IF the person knew of the chairs limitations and FAILED to disclose this information to me ahead of time (which would have allowed to the MAKE A FULLY knowledgeable decision as to whether or not I wanted the chairs) this would have been a fair sell..but they DID NOT. Probably knowing that no intelligent person would not have purchased the chairs thus losing a $9000.00 sale. This practice is illegal and makes Ethan Allen LIBEL for non disclosure of information. AGAIN I STRESS. "BEWARE" BUYER BEWARE.. Company uses "Bait and Switch" sales tactics. What you see on the floor ( and subsequently purchase ) is not what you receive. They DO NOT stand behind their claim of customer satisfaction. They turn the blame on you for not using the furniture correctly. Someone please explain to me how we used a recliner incorrectly. We purchased 2 Alden chairs in September 2023. They were delivered around October 2023. By the end of November, the cushions in my chair had fallen part. The seat cushion became a hole, the back cushion became a concave depression and the head cushion also became a depression. There was ZERO support in this chair. I purchased a king size bed pillow for my back but this didn't help with the lack of support in my lower back and hips. Ultimately had to switch back to my beloved Havertys recliners. You could actually feel the material tearing under your bottom. AND only 2/3rds of the arms are padded. Discovered this when I had to press my arms into the chair to stand up ( in order to get out of the hole I was setting in). MY arms were met with pain because you can feel the raw edge of wood under the leather. The wood is not even rounded off. It's the hard edge of the cut when it's milled. There is NO padding (which should be covering the entire arm of the chair). They asked me for photos along with the label located under the seat cushion. (This is when I discovered where that the chairs are made in Mexico). I sent them the pictures. They sent a man out to inspect the problem. He whole heartedly agreed the chairs are bad. When I mentioned all this they side stepped the issue by blaming me. They know about the filling being used because someone in corporate has to authorize the purchase of this material. When we bought the chairs my husband and I entered the Arlington store. I was in my wheelchair. I was honest with Sara. I told her what type of chair I needed and why. I even told her my weight at the time. (240) I explained that we currently have 2 beautiful leather recliners from Havertys that rock and swivel..but I can't use them right now because I'm unstable and don't want to fall and break a hip. Told her I needed a fix based chair that didn't move. She immediately directed us to the Alden recliner. It is a lovely chair. Both my husband and I liked it so we purchased 2 along with a love seat. At no time were we given instructions that we could only use the chairs in a specific way. We've always thought of Ethan Allen as a quality store with ethics. This is no longer the case. It would appear they only care about getting your money then basically giving you the finger. They were kind enough to offer us 40% off on the purchased of a new recliner. SERIOUSLY!! I'm more stable now. Started regaining strength by December 2023 so I'm now back in my beautiful Havertys recliner ( that by the way is still perfect after 3+yrs. as the day they were purchased). These Aldens chairs will end up on the curb for trash within the yr. There was a time you could trust anything that came from Ethsn Allen. Their furniture could become something passed down within a family. NO MORE. Save you money and you sanity. The darker brown chair is what we sat in in the store. The lighter car is the broken down chair after 30+days of use.

UPDATES ON THE REST OF THE $14k ORDER on Feb. 01, 2024 at Tustin Ca. Location THIS ENTIRE ORDER HAVE BEEN A NIGHTMARE AFTER NIGHTMARE. ONE OF THE WORST RETAIL EXPERIENCED. THE $14k HAVE ALREADY BEEN CHARGED ON MY CREDIT CARD ON MARCH 01, 2024, BUT YET ALL 9 PIECES DELIVERED ARE ALL MANUFACTURE DEFECTS and ALL 9 PIECES HAVE DAMAGES. UPDATED: I DO NOT HAVE ANY OF THE 9 PIECES AS OF MAY 05, 2024. THE 3 PIECES DELIVERED TODAY MAY 03, 2024 ARE ALL MANUFACTURE DEFECTS & POOR QUALITY CONTROL. I was not expecting the issues to occur again. -1 Jason Tall Dresser -2 Jason Night Table. The dark wood stain color are off, it have large white spots on the wood looking like an unfinished stained on the wood, the bottom part of the drawers is not properly put together, the hardware have some type of looking like spray paint stains. I have sent all 3 pieces back upon initial delivery. I did not pay Ethan Allen prices $14k to receive DAMAGES, POOR QUAILY, NOT PERFECT CONDITION. If I wanted imperfections furnitures I would go to 2nd hand market and pay $50.’s/$100.’s for Ethan Allen furnitures. *I WILL ONLY ACCEPT FUTURE DELIVERY WITH BRAND NEW IN PERFECT CONDITION, ANY OTHER WILL BE REQUESTED TO BE FULLY REFUNDED PLEASE! *NOT ACCEPTABLE ON TOUCH UP, REDUE ON ANY OF THE PREVIOUS DAMAGES PIECES PLEASE! * TAYLOR BURKHARDT the designer helped me with this order only been with Ethan Allen for a year, TAYLOR is no longer with Ethan Allen. Now I am left with no one to answer my concerns, and help with the damages pieces from the order. I have been patiently waited for these 9 pieces to arrive. I am disappointed and did not expect the poor quality coming from Ethan Allen. Now I have to wait for the Warranty department to inspect and decide what to do. At this point I would prefer the full refunds. I do not want to wait any longer and having to deal with the stress, and sleepless nights over furnitures. This experience suppose to be an excitement and enjoyment moments. PREVIOUS REVIEW: THE WORSE OF THE WORSE NIGHTMARE! I have spend $14K on 9 pieces at Ethan Allen Tustin Location. I cannot believe the lack of quality control. I expected more and only the best from Ethan Allen. The designer TAYLOR BURKHARDT at the Tustin location is very nice, professional and helpful! Received delivery on March 22, 2024. They delivered the 6 PIECES WITH DAMAGES. The delivery guys were rushed to dropped off the 6 pieces and rushed out. I trusted Ethan Allen brand, I ONLY expect top notch quality for all of the items, and excellent customer service. I am very disappointed. 1-The MING Media Console is manufacture damaged, and there are damages caused from rubbing my hallway wall during delivery. 2- The 3 Jewel Metal Base Counter Stool- the fabric part have tear with dark stains all over ( coming from Ethan Allen I would expect the best quality fabric), and the metal base have dents with scratches. 3- The 2 Karter Cylinder Table Lamp the Crystal base part are scratched. Today is March 26, 2024 the delivery team is scheduled to stop by to take photos of the 6 damaged pieces. These damaged pieces are still at my home taking up the space, I will not and cannot use the items as it is not in Brand New perfect condition as it suppose to be. Until the issues are solve I am mentally stress, couldn’t sleep at night, and physically stuck. I hope and trust Ethan Allen prioritize to correct these issues AS SOON AS POSSIBLE so I can go back to the normal at home. Please do your research before you order anything from Ethan Allen. To take your time to inspect all items prior to allowing it enter your home. I should have asked from the people who actually had their items delivered how satisfied they are! I am pretty sure I am not the only one who feel extremely unhappy, stress, and think their time and money are wasted. I like to share the photos of the 6 damaged pieces, but I cannot find how to upload the photos. I will keep everyone with the updates once I hear from Ethan Allen team

From the moment we engaged Brenda Miller for our interior design project, her reputation for exceptional talent and professionalism proved well deserved. Brenda's profound understanding of design elements, especially the intricate relationship between texture, pattern, and scale, helped her transform our home into an aesthetic masterpiece—a true testament to her mastery. What sets Brenda apart, aside from her unrivaled design acumen, is her personal touch. Her remarkable kindness, patience, and honesty quickly established a foundation of trust that she would handle our projects with care and integrity. Brenda's willingness to go the extra mile, her responsiveness to our queries and concerns, and her attentiveness to our unique needs and preferences made the entire process a pleasure. Moreover, Brenda exhibited an extraordinary ability to breathe new life into our rooms while preserving existing pieces and integrating fresh concepts. This approach resulted in a refreshingly revamped look for our home, maintaining its original charm while introducing a new style. Whether working with traditional or transitional designs, Brenda's versatility is highly commendable—it is evident she can work magic with any design style. Brenda's approachability and clear communication set her apart. She was quick to respond to our inquiries and patient with our indecisiveness, providing expert advice and suggestions. Even amid the unexpected challenges presented by the COVID-19 pandemic, Brenda remained resourceful and committed to delivering a functional and aesthetically pleasing design, underscoring her professionalism. Brenda's selections have thrilled us, with many of her suggestions becoming our favorite pieces. Her knack for selecting furniture, fabrics, and accessories that seamlessly blend into a room's design is outstanding. Brenda's ability to create spaces of comfort and style that align with our personal tastes truly makes her a standout in her field. Brenda's collaborative approach was instrumental in the successful remodeling of our house. Her seamless cooperation with our house remodeling designer stems from a deep respect for their expertise and an eagerness to adapt her ideas to their recommendations. This dynamic collaboration ensured a balanced blend of aesthetics and functionality in our projects. Brenda's noteworthy adaptability was evident in her readiness to revise designs and propose innovative solutions that aligned with our overall project goals. Through open and respectful communication, she consistently integrated her design acumen with the practical insights of our remodeling team, resulting in harmonious, well-planned, and beautifully executed transformations of our living spaces. Our experience with Brenda Miller has been exceptional, and we intend to engage her services for future projects. She has transformed our house into a home we truly love and enjoy. Brenda's designs extend beyond aesthetics to create spaces that resonate with the people living in them—embodying the true essence of interior design. We highly recommend Brenda for anyone seeking a professional, talented, and dedicated interior designer.

I was incredibly disappointed at every step of my last purchase from Ethan Allen. I purchased a couch, dining table set, and ottoman from Ethan Allen (Tustin) in 2011 and was decently happy with the experience. In fact, my only issue with that purchase was one of our dining chairs was not assembled correctly and was missing its bottom support. However, this last purchase in June 2018 had something go wrong at pretty much every step. I purchased a bed in June and it was not delivered until mid-November. My original purchase order had an estimated ship date of mid-August. Here's a list of everything that went wrong: 1. I had to call Ethan Allen a week before the estimated ship date, only to find out it was delayed. 2. They finally called to arrange a delivery date at least 2 weeks past the estimated ship date. 3. The day before the delivery they called and said they noticed that the sizes of the the bed pieces were not ordered correctly (one eastern king and one cal king). So they needed to remake the bed. 4. I had to ask about compensation. I was offered $75. (By the way, this whole time I"m sleeping on a mattress on the floor.) 5. I received a robo-call the day of the original delivery stating that my delivery was on its way (even though the delivery was cancelled). 6. I was called a week after the delivery cancelled call and told that the material had arrived but was given no information about date of completion or delivery. 7. I had to email a month after that call to get any information since I still had not heard anything. 8. I was then offered $150 for my trouble (I was told since I purchased the bed at a discount, that was the best they could do). 9. Mid-October I received an email that my bed was scheduled to arrive the week of November 5th and I should receive a call to schedule delivery. 10. On November 11th, I had to send another email since I still had not heard from the delivery scheduler. 11. On November 17th, the bed was finally delivered. The delivery men made a huge gash in the wall behind the bed. 12. The welting on the bed was dirty. They reached out to send someone to clean. They came on November 28th to clean. Upon drying, the welting appeared to still be dirty. 13. On December 7th, I received an email from the Tustin store asking if everything was taking care of (Finally, a follow-up!). I emailed back 4 days later and said that the welting still looks dirty. It is now December 15th and I have not heard back from them again. 14. Meanwhile, I have received an email EVERY day this week asking me to rate Ethan Allen. I understand that sometimes mistakes happen. What disappoints me is the lack of Ethan Allen's attempts to fix the issues at almost every step of this process. I constantly had to go after them. Then when I finally was fed up and contacted the "higher-ups" they got me answers but there was no follow-up. Then delivery came and more issues. I then get contacted but again no follow-through. There were so many times Ethan Allen could have reached out, apologized for the situation, and given me information about where we were now in the process and at least let me know that they cared. Other than one email from the service department, there has been no follow-up. This transaction has shown me that Ethan Allen couldn't care less about their customers. I will not be purchasing from Ethan Allen again and I urge you to also take your business somewhere else where they might actually care about the service they're providing.