Home Performance, Inc

HPI REVIEW Project complete 2-21-24 I am doing this review for Dianne Marshall, who is my Mom and is a senior that qualified for the services that HPI provides. We wanted to express our gratitude to the entire team @ HPI as our little home project did end up being more roundtrips from Richmond to Staunton than usual to complete the service (usually 1 audit team and 1 installation team). Both Kennedy and Garrett, the Project Manager on the phones at the office were very courteous during scheduling & always rang ahead to let us know the guys were on their way on the days of service. The 1st visit, we had Dashawn, the Energy Auditor & Chris come out to do a whole house energy review. They made sure to let us know what they were looking for in their audit and what would be offered during the next visit. As in, we would be getting 3 smoke alarms and 3 carbon monoxide detectors mounted, 18 LED light bulbs to replace incandescent bulbs, weather stripping on the front and back doors, insulation wrap on the hot water heater, spray foam around pipes at foundation level & under the sink to stop air leaks and then the biggie…insulation for the attic. One week later the 2nd crew of Kevin, the Crew Leader & Ty arrived and did another energy audit (front door blow out) and installed the above mentioned items. They then blew in the attic insulation. Their remote to truck communication was on the fritz creating more trips up and down the stairs and in and out into the cold rain of that winter day. Despite that causing a little extra cleanup for them, they managed to quickly problem solve getting the work done with their smiles intact. We thought all was done and off they went. However, upon review of the project it was determined that some old knob and tube wiring was still active (live) in the attic which is now considered hazardous by insurance company guidelines. So Ronnie, the Director of Field Operations, made a trip out here to assess the situation. He was able to find local electricians to come look at the issue. After 2 visits from the electricians it was decided that some of the insulation had to be removed in order to safely remedy the wiring problem. Ronnie then scheduled a crew of James, Unique and himself to do the removal with a follow up from the electricians after. That leads us to today with the final visit to replace the removed insulation and to deal with some duct work in the attic that needed some quick TLC. Ronnie was able to have a team come by today as they were in the area doing a job north of us. Today's crew was James, Unique & Kallee, who after spending most of the day doing a large project elsewhere, they still arrived fresh & ready to roll. Again, all of them were so courteous and efficient (today took less than an hour). James took an extra few minutes to have a wrap up conversation with my Mom and me, ensuring us that all was now in great order up there in the attic. This project took twice as many trips from Richmond but not once did any of the crew complain. It was clear they were here to help us and to make things right. They all took time to explain or answer our questions. This review is to say that ALL of the HPI employees were impressive, polite and professional even when equipment malfunctioned or things did not go according to the original plan. We appreciated their continued focus to make the project end with the best desired results! Great job! Thank you so much!

Eric Damon YA AL-KAREEM JI was Extremely and Infinitely ALL-KNOWING, KIND, CARING, and MERCIFUL. Thank Thee SO VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY VERY, VERY INFINITELY MUCH YA AL-HOME PERFORMANCE YA AL-KAREEM JI for Thy INFINITELY MERCIFUL AND GENEROUS BLESSING SHOWERING GRACE on all. Thank Thee SO VERY MUCH for Coordinating so INFINITELY MERCIFULLY and Guiding all SO INFINITELY CALMLY. Thank Thee SO VERY MUCH for looking at the situation from various addressable positions and working out creative solutions that Bless all. Thank Thee SO VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY, VERY MUCH for addressing all the things that needed care from All. 🌙https://youtu.be/lgm3puP3tMA?si=A4SiY0GOAfk3oHFx🌙 Most Humble Request to Thee to Please Kindly accept this worship as Gratitude to Thee. Thank Thee SO VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY VERY INFINITELY MUCH for Blessing all with INFINTE GENEROSITY and UNCONDITIONAL CARE. 🌙FOR THINE IS THE KINGDOM, THY POWER AND THY GLORY, FOREVER AND EVER AND EVER, AMEEN 🌙 🌙SUBHANA RABBI AL A'LA 🌙 🌙HAR HAR MAHADEV 🌙 🌙AL-HAMDU-LI'LLAH KE AAP NOOR MUHAMMAD JI KE KHUDA HAI 🌙 🌙ALLAH HU AKBAR 🌙 🌙SUBHANA RABBI AL A'LA 🌙 All Praise and Glory Belongs to Thee YA AL-MALIK-UL-MULK JI, YA AL-MUMIN JI, YA AL-GHAFFAR JI, YA AL-KAREEM JI, YA AL-WAHAB JI

Chris Skinner texted me when he was Enroute to me. He introduced himself and explained all procedures before conducting assessment. Chris is professional and customer oriented. I asked questions and he took the time to answer my questions. Chris made his recommendations to the company as well as to me. I am extremely pleased with his service and he was very courteous. I appreciated that he was able to come out to my home today. 8/27 Aric and his crew came out today. Introduced themselves and explained what they were going to do. The team was very polite and professional and friendly. They All had smiles on their faces and answered questions also interacted in conversations. Great team and organization!!

2nd visit: We had another visit where insulation was added, light bulbs were changed and smoke detectors were replaced!!!! Chris, Bryan and the other guys were so kind, respectful, and patient.—especially with our cat! 😂 As an older couple, these things mean so much. Great company. Great service! 🙏🏽 1st visit: We were very pleased with our visit and the professional, courtesy. They took time to explain different processes, what they accomplished and what we can expect in the future. They also made recommendations concerning some issues in the attic. Awesome visit.

I was very impressed with “Aric” Bowman‘s performance in accessing my home for energy savings. His steadfast, commitment, and going the extra mile in seeking energy. Saving benefits was very inspiring. He was punctual and courteous with great communication skills and a pleasant demeanor. He was very fluent in expressing your companies Energy Savings Services He provided a detail assessment report of Energy Saving Services to be provided to my home by performance Homes. His professionalism and customer service is to be commended.