31-W Insulation

Update: The Regional Manager, Nick, followed up with the issues that I originally reported. He clarified some of the stocking issues and promised to finish the job. He scheduled a day for him and the Milan location Manager, Todd, to come out. He arrived 30 minutes early with all of the missing pieces and he immediately went to work. Todd arrived shortly thereafter and helped finish the job. Overall, both Todd and Nick were personable, professional, and went above and beyond to make everything right. I just wished I had originally received the same service that I received tonight. 31-W made everything right. I would recommend this company after experiencing the great customer service from their leadership team. Original Post: We chose the Milan, TN company based on a good recommendation from a family member. However, the company’s main rep, Mr. Ballard is not proactive in communicating. I took a day of leave to be prepared for a door install and had I not taken the initiative to check on the status, I would have never found out that their installer “called in.” I work Monday through Friday so I requested a Saturday install... “the installer will be there by 0900” and here I am at 0945 still waiting... I had high hopes of great customer service, but the lack of communication, the wrong parts being ordered and delay in the installation process has been very disappointing.

Carry Strickland was extremely professional, She came out to do a bid on a large project we were in the process of starting, She explained the process step by step, she also went as far as following up with me and was on site the day of install to make sure the project was properly executed and completed. This is one of the best sales rep's I have dealt with by far. I would recommend Carry to any other company looking for insulation install. 31-W is extremely lucky to have her! Keep up the good work Carry and I look forward to a professional future together on more projects.

They do good work. They want half upfront. Do not pay the second half until they clean up their trash. I have seven giant bags of trash left on my porch that other workers have had to work around. Contractor informed them multiple times and still no clean up. I paid them before they cleaned it up because the guy told me he would be back to pick it up and I fell for it. Even bought them lunch one of the days they were working and left a big mess. Update 2/11/24 they replied to my review within 24 hours and resolved the issue within a couple days. I updated this review from 3 stars to 4 stars because everything was wonderful except for the trash and they resolved it very professionally and quickly.

We called them about insulating our attic that was in need of the proper amount of insulation. They came immediately to do the initial inspection and the following Monday were here early to do the job. They were friendly and courteous from the crew that came to Connie in the office. We could tell an immediate difference in our house temperature the first night and still in the early morning. We would recommend them for sure!

Start out with the salesman Charles. He was one time and reasonable priced. Very friendly. They showed up when said and done a good job on the insulation. They also installed garage door and it looked awesome These guys install garage doors,insulation, shower doors, door knobs and also bath hardware. Thank you and will use again if I decide to build again.