Foam It Insulation

EDIT - 10/5/23 - After a call with the owner, Jonny, we're pleased to say that our experience has taken a more positive turn. Updated rating to 3 stars. Jonny reached out to us demonstrating a high level of understanding and responsiveness to the issues we encountered during our project. He acknowledged our frustrations and provided insights into the challenges that arose behind the scenes. Many of these challenges were beyond Foam-It's control and were related to changes with how New York state processes and catalogues projects for rebate and loan programs. These state-related issues resulted in unexpected delays. We still believe that better communication could have mitigated our issues. If we had received any communication after signing our contract or in response to our two follow-up emails requesting updates in the months following, rather than silence, it would have gone a long way in instilling confidence about our project. Although we are not proceeding with our project at present, we are still open to the possibility of revisiting it with Foam-It in the future. We hope that future endeavors will be smoother and more successful. ----------------------- Original review Over-promised, under-delivered, with limited to nonexistent communication. Our experience with Foam-It was deeply unsatisfactory. They made grand promises but ultimately failed to deliver, leaving us with limited to virtually nonexistent communication throughout the process. We initially contacted Foam-It to tackle the insulation of our attic and basement, with the ultimate goal of installing a heat pump system in our home. Initially, we had high hopes, as their representative assured us that they could serve as the general contractor for both the insulation work and the heat pump installation, subcontracting another company for the latter. A significant aspect of this project was making use of the NYSERDA Home Energy Rebates and associated loans, a service prominently advertised by Foam-It. We sought their expertise to navigate these state benefits correctly. After agreeing on the scope of work, we signed no-obligation contracts with Foam-It and submitted the necessary paperwork for the NYSERDA loans and rebates on July 14th. Regrettably, we did not receive any confirmation or acknowledgment that our paperwork was received and in order. On July 24th, we sent a follow-up email to confirm the status of our paperwork and received no response. Again, on August 24th, we inquired about the project's progress, and once more, we were met with silence. It was only on September 12th, when we called, that we finally managed to speak with our associate. His explanation for the lack of communication was simply that he had forgotten to send the emails. He did mention we had an installation date but failed to specify when. We requested written confirmation via email and updates on the NYSERDA programs we had applied for, but no email materialized as promised. Our patience was tested once more when, on September 25th, we contacted our associate, only for him to again claim that he was unsure why we hadn't received his email. Prior to signing and submitting our paperwork on July 14th, our email correspondence with Foam-It had been efficient, informative, and clear. At this juncture, we were exasperated by the profound lack of communication and the unprofessionalism we had encountered. We opted to cancel the project and attempted to inform our associate, who unsurprisingly did not answer our calls. We eventually reached out to the main office, where we were promptly informed that our project had been canceled. In conclusion, our experience with Foam-It was an exceedingly disappointing and frustrating waste of time. Had they provided regular updates and responded to our basic inquiries about the project, we might have been more patient. While it's understandable that they may have been inundated with clients and projects during the summer, the inability to communicate even fundamental information about our project falls short of professional standards.

Foam It Full Customer Experience Very first call you are greeted by a very kind woman named Daisy. She transferred me to Eric Johnston the Home Comfort Specialist, who made multiple trips to the house. He answered all my questions and I tried my best to answer his. The quote was given the first time he came out. Our job was kind of on the smaller side so we were able to be fit in within a very reasonable time. Calling back to the office with an issue on my end, I spoke with a gentleman named Erik, we had a laugh as I had mixed the 2 up. We ended up pushing out our Saturday time, because I had a lot more prep work on the attic. Eric last minute was able to cancel and move it out a week. At the beginning of the week, Eric made me aware of a change in schedule and an opening that a team could be out to spray as soon as Eric also fit into his schedule an extra stop just to double check the attic to make sure it was ready for the team. Above & Beyond is the experience you get. Our foam crew showed up and called ahead letting me know when they were going to arrive. Mike the Foreman of the crew answered all my questions and brought 2 other guys Scott and Kenny. The commented on how clean the space was and went out of their way to maintain that cleanliness. All members of the crew are down to earth, trustworthy, and simply kind. They work very hard and kept the work space It was an excellent foam experience. Top to bottom this organization excels at customer experience. George M is the GM and has helped us with a very slight issue that none of us could ever have predicted. The way everything is handled from start to finish is outstanding. Thank you so much. If I have any more foam jobs I would hope to get the same team.

DJ is an exemplary communicator, a patient advocate, and an informed expert without any hint of condescension. I felt listened to, respected, and appreciated as a person who cares about my home and has some understanding of the processes involved in insulation. I recommend this company for a thorough, kind, timely, and gifted approach toward the work involved in getting a proper pricing plan before proceeding with any decisions. FOAM-IT Review #2, 1/9/2024 (after the work was completed): I’m thrilled to start the New Year with a better insulated basement and a fully insulated attic. My upstairs bathroom exhaust fan is also now venting properly out of the house (instead of into the attic—unfortunately a common problem, I’ve learned) and other updates were made as well. Bob the Senior Production Foreman, Jordan, Kevin, and Reggie were all outstanding. They were professional, kind, thorough, and good listeners, and their expertise and attention to detail were greatly appreciated across the board. I will definitely be recommending Foam-It to friends, family, and colleagues. Thank you, too, for assisting me with the NYSERDA application. I got a low interest finance plan as well as a rebate. With the down payment and these aspects figured out, I was able to afford a major home upgrade about which I’ve been dreaming for over 14 years. Happy New Year and many thanks to everyone at Foam-It--especially this crew, DJ, and George.

I never post reviews, but I had to write a review for Foam It Insulation. When we bought our house, it was so poorly insulated that the insulation did not even meet code when it was built over forty years ago. We were uncomfortably cold every winter day in the house, and our energy bills were astronomical. From my first interaction with the staff at Foam It Insulation on the phone to the last day of the project, I was extremely impressed by their friendliness, courtesy, professionalism, and high-quality work ethic. The first time I called Foam It Insulation, I was met with the cheerful greeting "It's a great day at Foam It Insulation! How can I help you?" from Eric. Eric Johnston audited my house and helped me apply for the homeowners energy assistance program through NYSERDA. He even offered to make an extra trip out to my house to pick up the paperwork. The crew who came and installed the insulation were extremely hardworking and left the area in which they were working immaculate. The foreman, Bob Snyder, took pictures to show me the work they did since I could not get up into the attic myself and even went the extra mile to bring my recycling can up to my house from the curb for me before they left! I cannot believe how much warmer our house is now! I would highly recommend this company to anyone who needs any kind of insulation work done!

My sister and I had an amazing experience with this company. They took on a huge project in Afton, NY which I don't think anyone else could've accomplished. It took 3 days for the work to be completed. Heading the team was the "Foreman" - Jessica. Her team - Kevin, Scott and Josh were all amazing. The team was professional, courteous and respectful of the property. The prep work they did before the actual job insured that our home (floors and rugs) would be protected as the traversed the house throughout each day. Jessica made sure to periodically inform and explain what was being done at every step of the project. She would include pictures of the work as it was being done in her explanation so we could be "involved". Jessica managed her team like a pro. Everyday when they finished for the day they would pick up not only the equipment they used, but the material used to protect the floors and rugs. I swear they left the areas cleaner than when they got here! I'd recommend this company without hesitation! And we are happy to see that this company not only hires women, but allows them the opportunity to grow and manage in a male dominated field. Empowering women! Thank you Eve & Micky