From J. Jackson.
TheKeyToComfort.com
I would not recommend to use Key to Comfort! Ever since I decided to use their services, I have had nothing but issues and honestly the main work that I originally called them for was never completed (which I am very Thankful for now due to the issues I had just with some minor work and trying to get the major work scheduled). I will try to make this as short as I can. I originally contacted Key to Comfort to get a quote to convert my furnace from LP gas to Natural Gas and to run new gas line from the furnace through the attic to the outside. Key to Comfort also gave me a quote on some work for my air conditioner a tune up and also to put some black dirt under the air conditioner pad since it was sinking (I have a lot of sand) and at a later conversation with Dave, they were going to replace the pad with a bigger one. Well, I decided to use Key to Comfort's service and they came out to do the Air Conditioner servicing and they never brought out the bigger pad. The reason this was agreed upon, was that I do have very sandy soil and every time it rains, sand gets up in the coils of the air conditioner. Dave never even had the decency to communicate this with me at this time. The other gentleman stated he would talk to the office but nobody ever called me back. *** This never did end up with a resolution *** The Gas conversation ended up never being completed by Key to Comfort due to the poor communication with their office team, due to the air conditioner situation, and mainly due to this situation ... When I finally got the natural gas lines run to my home. I contacted Key to Comfort, talked to the front office lady about scheduling a time to have the work done and to see if the original gas lines could be included in the quote (which it was not) as I did not want to remove the old gas lines. This took almost two weeks, which I did not even get a reply about the removal. At this point, I told the lady I would get back with them that I was not happy with their service. A few days later, I received a call back from Dave. I called him back and explained why I was little upset. No apologies. No nothing. He then told me that they would remove my gas lines only if I would sign a damage release, which I agreed I would. He stated that he would call the office and set up an appointment and call me back. While hanging up, I made a comment about my DOGS beings Idiots to my husband as they were being idiots while I was on the phone and Dave called me back accusing me of calling him an Idiot. WHATEVER! Do Not Work with these People. Very Unprofessional People. I Regret Ever Working with these people and would not recommend them to Anybody!!
