Green Heat

11 March, 2024. We lost our hot water at 11:00 PM (when else?) on a stormy night. Sent a text message to Green Heat at 7:15 AM the next morning. We had a response by 7:45, and the guys were here by 9:30. They fixed the problem and performed the annual servicing while they were here, and were gone by 10:00. What service! Stupendous! We'd been having trouble with our furnace and it had been shut down by one service provider due to excessive carbon monoxide in the exhaust. We had called a second service technician, but had no luck there either and found ourselves without central heat over the holidays. Our primary service company told us they could not get to us in less than another week, and that we should call around if we wanted faster service. Andrew was able to schedule a visit the day we called, and had evaluated and fixed the problem in under 10 minutes! Had we called him first, we would have had heat through the holidays! Awesome competence and expertise! Fast forward two months to March. We decided to have Andrew Stevens install a completely new system for us. It was to be wall mounted. For background, the original furnace described above was a System 2000, originally oil, that had been converted to gas. The original gas burner installation had been faulty and damaged part of the boiler. It took 4 technicians two days to fix it properly. The new system was pre-assembled on 1/2 inch plywood sections. On the day of installation, the guys arrived a little after 9:00 AM and left between 5:00 and 6:00 PM, with the old system gone and the new system up and running. One day!! And it looks great! Simply outstanding. ADDITIONAL NOTE: In the initial quote for the installation, Andrew mentioned that there was a rebate available of ~8.7% of the purchase price because the furnace was over 95% efficient. Now, we all know about rebates, right? Rebates are an inducement to buy that is not fulfilled nearly 40% of the time. Companies count on that. The usual practice is to provide the customer with overly complex paperwork or an online application that is often void because it wasn't filled out right. Not so with Andrew Stevens Heating. I had totally forgotten about the rebate. A couple of weeks after the installation was complete, I got the rebate check in the mail. Andrew Stevens Heating had filled out the application for us and submitted it, ensuring that we would get it! This is a degree of integrity and service I have rarely ever encountered. Thanks, Guys!!

I could not be happier with the furnace installation performed by this company. Andrew Stevens and Adam Fischer handled my installation - both absolutely delightful and highly skilled individuals. The whole process from the initial meeting through to completion was carried out with the utmost professionalism. The attention to every detail was exceptional from documenting our initial discussion to finalizing the agreement clearly and concisely and everything in between. This company assumes the task of filing the rebates and that was done the day the installation was completed, which is incredibly timely and copies sent to me via email the same day. Adam came back the second day to finish it all up and did a fantastic job! Everything from start to finish was done to perfection and the workspace was left a whole lot cleaner than the one they walked in to. The final summary was provided via email the second day not long after Adam left and the binder they leave behind is amazing and comprehensive - more examples of this company’s incredible attention to detail and timeliness. Not to be overlooked is their office support. They are very, very nice to deal with - cordial, polite, efficient and always on top of everything. They represent the high standards and values of this firm very well. Suffice to say, this company truly goes above and beyond, and my expectations were exceeded. Anyone needing HVAC services of any kind need look no further than Andrew Stevens Heating & Air Conditioning.

Andrew answered our call promptly and made a Saturday (next day) emergency visit to repair our leaking boiler intake an outtake unions. We have been looking to get our system updated and asked for quotes for a new combi-boiler. Andrew was prompt and very well informed, presenting several reasonable options in his estimates. He was booking into late July, but had a cancellation and will be replacing our boiler/DHW at the end of the month (April 2021) - nice pandemic turnaround. Well done! The installation of our combi-boiler was flawless and professional. Andrew took care of all the paperwork for the rebate (already rec'd from VGS) and has a service plan in place. Well done Andrew and Nephews! Highly recommended! Jim Pape Updated October 30, 2022 1st year service was a similar experience to our installation. Prompt, polite, professional and efficient. Great job Andrew. Thank you for the followup (free service for 1st year inspection). Updated December 2022 Andrew & Nephews updated our system with in-floor radiant heat added to our porch. Well done, as usual@ Updated May 2023 Andrew, Justin & Adam (Nephews) repaired Manufacturing defects in the Combi-boiler & spliced my oops punching a hole in my radiant floor tubing. Prompt & Well done, as usual! Jim Pape Updated Oct 2023 Annual service was completed promptly and respectfully. Thank you Justin. Jim

Saying that Andrew and his team went above and beyond is an understatement. My partner and I had been shopping around for a heating system overhaul in our recently purchased house. Moving away from oil into something more sustainable, investing to save was the goal. Andrew was the first person (out of quite a few) that came through and was able to talk us through a solution that met all of our needs, made sense and would even save us some money! The turnaround time between proposal and installation could not have been quicker. The installation took two days, both of which were completed with efficiency and great attention to detail. Not to mention, completely hands off for us- including the oil tank removal! Since the installation we have reached out with a few questions and had nothing but fast, professional responses. Overall, leaving us feeling very cared for as customers. I can’t wait to recommend Green Heat to anyone with heating needs!

In a nutshell I could not say enough good things about this company. From the initial visit, project proposal to completing the project it was a seamless, enjoyable process. All communications with this company have been timely and clear. The owner came for the initial visit to inspect my old boiler. Andrew obviously knows his stuff, is professional and most importantly patiently explains complex technical stuff in a clear manner in a way that a non-professional can understand. The 2 young men that installed my system also obviously knew their stuff and efficiently worked as a team to get the job done. Both of them also communicated very well and patiently answered any questions I had. Andrew also inspected the project when it was close to completion. Although I felt quite comfortable with the people doing the installation it was nice to see that the owner was involved during the installation.