J&R Mechanical

This is a long review so prepare yourself to read. I called the office on June 10,2024 regarding my AC unit not working. It is the summer, so the quickest they could get someone out was on 6/18/24. That day rolls around and I call the office asking for the time to expect the technician. She proceeded to tell me that they didn't have me scheduled. She then realized that they put my number down with a different address of someone else who needed service so the tech wen there and would be unable to come to my house. They tell me someone will be out the next day on the 19th. The tech does come out and tell me that the AC needs to be replaced and he would send me an invoice. 3 days later still no invoice. I call and there was not any record of an invoice for me so she has to call the technician first. She ends up getting the invoice with the info and said she would email it to me and she did not. I ended up getting the invoice a couple days later after calling to speak to a different office lady. I tell them to proceed with scheduling the install. This is around 6/25. She tells me the soonest she can get me in is 7/5 because they are really busy and no doing installs over the week of the 4th of July. We go stay at our friends house because its already been almost a month with no AC. Luckily we had a swamp cooler in our basement. I wait the 11-12 days for the appointment and I call on the 5th to see when the tech is supposed to be there. To my surprise she tells me they do not have me scheduled until the 12th. I told her that absolutely would not work and there have been far too many inconsistencies to have to deal with another setback. She calls the owner Josh (this rating would be a 0 if it was not for him) and the fact that my father-in-law speaks highly of him. So Josh gets a technician out that day and they do the install. Two days go by and the entire unit is frozen up and it is not cooling at all. I call and a tech is available in 2 days. He comes out and cant work on it because it is frozen. She he comes back in 3 more days after the weekend to look and see what is wrong. He mentions that whoever did the install didn't run enough hose or something and it was leaking etc. That someone would be out after lunch to look at it. He then texts me and tells me they installed too big of a unit and that they would have to install a different one. So they come out and the they do the install of the new one, but then the warehouse sent them the wrong condenser so we had to wait for a new one. After about 8pm the tech comes upstairs and says the install is done and it is cooling but something is still wrong and that the next day someone would be out to get me dialed in. The next day comes and they finally do get it fixed. All that to say this... It took a month and some change to get the unit working. There were several scheduling errors and multiple issues with the technicians. They left the basement messy around the install and never really took ownership of the several inconsistencies. I know they can't give stuff away but even a discount and an apology would have been nice. Again, Josh the owner is the only reason why I didn't go lower. Very unacceptable how everything was handled. At the end all I get is an invoice for what was quoted. Choose your HVAC company carefully.

J&R Mechanical: Prompt, Efficient, and Informative (⭐⭐⭐⭐⭐) J&R Mechanical delivered exactly what we needed: prompt service, a skilled technician, and clear communication throughout the process. Levi arrived quickly, diagnosed the issue with our garage heater, and provided a clear explanation of the repair. He worked efficiently and completed the job the same day, leaving us with a warm and functioning garage. We highly recommend J&R Mechanical for anyone seeking reliable and professional HVAC service.

We've been using J&R for over 12 years for anything for service/tune up, to repairs when we've had issues. In total we've probably had them out 4-5 times over the past decade. Whether you're talking to someone at the main office or the field tech that comes to your house, they are always professional, friendly, and they care. It's a great company to do business with and I don't hesitate to recommend them. Thank you for all the years you've been taking care of our family!

The employees of J&R are professional, responsive, and friendly. I am so happy with the level of customer service and they were able to fit me into their schedule sooner than anybody else. Pricing seems fair and Levi listened to my concerns and was diligent in resolving the issue. My coworkers recommended me to J&R, and I will recommend J&R to everyone I know!

Very impressed !!! Great people to talk too ... fast & Curtis ... Shout out to Levi the Technician that came out ... answered all my questions ... explained things ... just an all around great guy !!! THANK J&R !!!