Active Heating, Inc.

I was referred to Active Heating by my son. He dealt with them when he had a new furnace installed in his home. My contact with them started because my furnace quit. It was on a weekend of course but Shawn was at my home in a very short period of time. He went through the furnace completely and it appeared that the igniter needed cleaning. He even followed up on Monday to see if the furnace was running ok and it was but it only lasted about 8 days before it started giving me problems once again. Bottom line, I needed a new furnace. Cory was so nice to work with because he is very friendly, he explained things thoroughly and showed me all of my options. Shawn and Lance came to do the install. That was done in a very timely fashion and before they left the work area was cleaned and swept up. My house is warm and cozy once again. Best part of the interactions with these gentlemen? Everyone one of them were very polite and friendly. That's big! You'll never regret doing business with any of the people at Active Heating! In fact, shortly after I had my furnace installed, the furnace quit working where my son Gregg and his wife LeAnn have their store, Critter Mart & More. They referred the owner to Active Heating as well. Thank you Active Heating for a great experience.

After contacting three other companies to repair our air conditioner with no response, on the advice of a friend, we contacted Active to come and help. The woman who took the call said the dispatcher would call to arrange an appointment which he did within a half hour.I explained our problem and he said a serviceman would come late morning/early afternoon. Shortly after, I received a text message saying the serviceman would arrive at 10:15….which he did. I told “Nick” our situation and he patiently listened, looked over our air conditioner and got down to work. He took the time to answer questions and tell me step by step what he was doing. He was thorough and professional and finished the job in a couple hours. After getting the brush off from some other companies, it was refreshing to have Active handle our air conditioner problem. Highly recommended.

Our AC went out Wednesday so I called and left an after-hours message. I have a sister-in-law who lives with us who has progressive MS and epilepsy and heat causes her to have seizures. The next morning, I was called and an appointment was set up for that afternoon. Upon talking with the tech, he explained that unfortunately the repairs would be over half of a new system. I went with the new system option and was put on the schedule for Tuesday May 30. Yesterday, May 25, they showed up and installed my system 5 days early! They said they understood the urgency we had and wanted to get us taken care of right away. Top notch service, excellent communication and a honest compassion for others. You’ll never go wrong if you choose Active!!!!

So we had an issue with our heater on a Saturday. I called and Josh arrived roughly 35 minutes later. He was very knowledgeable and quickly diagnosed the problem. He explained the problem in detail to me once he found it and exactly how he was going to fix it. He took care of the issue quickly. After speaking to Josh for a bit he let me know about pre winter system checks and spring air conditioning checks. These system checks would have caught the particular problem in the fall and would have been almost half the cost of a weekend service call. Thanks to Josh’s professionalism active heating will be our go to heating and cooling professional.

I am very impressed with Active Heating! Our furnace went out last week. I phoned and Travis came within 30 minutes. He was thorough and then explained what was wrong and said that the part needed to come from Sioux Falls and could take a couple of days he said that he would keep us updated on when it would be in. He even offered to bring space heaters if we needed them. We got a call the next day and Scott (scheduler) said that the part came in and that a tech would be right over. Entire staff is professional, helpful and caring. Thanks to all of you!