Chase Mechanical

Update: Adrian called me within minutes of posting my review. He was very understanding of the situation and the review. He was happy to remedy the situation, and I can truly say this company has gone above and beyond for me. It’s really nice to find a company like that. I highly recommend these guys. When the main office called me back, I made sure to ask if they offered free estimates. I was told they offer estimates. (I should have paid better attention to that) When Robert came over to look at the unit, he was absolutely wonderful. He explained what he was doing, and what the readings meant. He informed me that the unit needed refrigerant. I expected as much. I asked how much the refrigerant would cost, and how many pounds the unit would need. I was told that the refrigerant would cost $X per pound, plus the service charge. So I figured that with one pound and a service charge, it shouldn’t be that expensive. Well, three pounds later, the bill was well over $600. I was never told the service cost, and wasn’t asked if going over one pound would be ok. I really feel there could have been better communication.

Adrian and his crew - Anthony and Emilio - cleaned a sewer line, moved a gas valve in a gas log fireplace and corrected a leak and installed a condensate line on an A/C unit. All 3 men were ontime, polite, personable and got the job done. They offered an excellent level of communication. My customer (the home seller) felt the charges were fair for the work they did. I especially appreciated the follow-up call the day after. I’m happy to give them my recommendation. - Mike UPDATE (May 29 2024): Adrian and his crew always do a good job for me, especially Emilio and Derick. Most often they help me with evap coolers but they have fixed toilets and worked on furnaces for me and my customers. Without fail they guys show up on time or within the time frame agreed upon. And they once showed up at my house after business hours to take care of a leak. I'm very grateful for the service they provide. - Mike

We had trouble with our brand new Rheem hybrid water heater from the start. For weeks, Rheem was not doing anything to find a qualified plumber to address it. Thank goodness we were referred by a contractor to Chase! They came out the same day I called and worked with a Rheem tech to confirm that the unit was defective and gave us support in dealing with the warranty replacement process. Adrian even called us to discuss the selection of this particular model and offer advice to be sure this was the appropriate model for our installation considerations - above and beyond customer service for sure! Mathew, the plumber was extremely thorough, knowledgeable and listened! Very efficient, too, which keeps cost down. Very thankful to have found them.

Chase was recommended by a friend, and Manny when quoting picked up on details the competition didn't. The job was installing two separate 2-ton Fujitsu Halcion heat pump mini splits. The requirement was to use the quite buried line sets and power from two late `90s Samsung mini splits (AC only) for the new units. The result was cooling AND heating with improved capacity and efficiency. And the more modern Fujitsu being DC inverter design, super quiet. I'm unusual in being very experienced in many subcontractor trades. The crew was relaxed and secure enough from being competent to allow me to work with them all day to get the sometimes technically challenging job got done well inside of one day.

Adrian, and the entire Chase Mechanical crew were very professional and did a great job installing our new AC system. We called them to see if they could remove our old swamp cooler and install an AC unit. They came out for the quote and provided an accurate estimate to utilize some of the existing ductwork and for all new parts. The crew that performed the work were very respectful of our home and kept things nice and clean as they worked. We were so happy with the job they did, we are having them come out to handle some plumbing issues, as well. Could not recommend them more and very excited to have a colder house this summer!