A-Tech Air Conditioning & Heating

We recently returned home after being gone for several months having medical issues. The house was 84 degrees and the battery’s were dead in the thermostat was, so I replaced the batteries then called A-Tech sense they replaced the unit in 2017. The tech was nice enough to allow us to eat lunch because there was nothing in the refrigerator. When we finished I called and he said he would be right there. When he hit here I showed him the unit, he looked in the top of the AC and said it was frozen. And to leave the unit off with only the Dan running to melt the ice. I asked what we had to do to get rid of the battery powered thermostat and use the ones that use power from the unit. He said it needed a neutral wire on the thermostat to use 24 volt power. I said that shouldn’t be a problem sense the wire that goes to the thermostat was just 3 feet away. I had taken the filter out and he removed the filter cover and the cover to the inside unit and the thermostat and it was on the floor. We both started discussing the issue of a. Neutral wire, he got either pissed or frustrated and walked out of the house. I put the inside cover back on, put the thermostat back in its mount on the wall which the fan started running again, now with the thermostat in place. Waited for the ice to melt. These people won’t be called ever again because the house belongs to my mother which is 96 years old and he walked out with a hot house and parts on hefty floor.

Edit to original review: Out of every other AC company in town these guys are almost always available within 24 hours if not sooner. When temperatures were 105°+ they were able to get a temporary unit in and installed within 4 days. The temporary unit wasn't the greatest but was far from the worst. My family was very thankful for the cool air in such hot weather. Today the the permanent unit has arrived and is already installed by 10Am. These guys are a bit more costly but they are there for you when you need them most and also have all professional equipment unlike some other shade tree type companies in town. If there is any type of mix up or confusion contact the office and these guys will definitely make it right ASAP. When in need of urgent care i recommend A-Tech to be there when the other guys aren't. I Recommend A-Tech Air Conditioning.

Same day estimate, with next day service for the two new duct installations. Jacob E. was excellent in communication, promptness, professionalism, quality of installation, and the price was reasonable. This is the second time I have used their services and I would highly recommend A-Tech for all your AC and heating needs.

Our air conditioner went out 3 weeks ago and we were able to get a tech out the next day, which we were happy about. The tech diagnosed the problem as a bad compressor, which was gonna be a $3000 fix. So my wife and I called our insurance to get an adjuster out to the house, due to them taking a long time we had another company come out and look at it and all it ended up being was the hard start to the compressor, a $50 fix. We had to stay in Hobbs for a week and a half and had to pay A-Techs service fee as well as the other companies service fee plus the part to fix it all due to a misdiagnoses of the problem. We could have been back in our house the next day if diagnosed right the first time. Very disappointed that we are out an extra $175 due to the tech not knowing what to look for. I do not recommend A-Tech and I will never call them again. Update: After being replied to on my review, I was told to contact the office which I did twice and I was told the owner would call me back. That never happen, very unprofessional in customer service.

Great customer service. The tech Dustin came out the same day to evaluate the problem and got the necessary part ordered. 48 hrs later the part arrived and was installed. Ac works better than before. THANK YOU!