Rick's Comfort Solutions LLC

I had contacted the company at 10:15 on a Friday morning for an emergency leak coming from the AC unit in the attic into my kids' bedroom. At that time, they let me know they were busy, but assured me a technician would be out the same day in the evening (not that they would do their best, but actually stated someone would make it out today). At 4:15pm, without having heard from anyone, I contacted the company again and was assured in a similar manner that a technician would be out today. They stated that they were out on their current call, had another one after that, and then would be over to us. At 8:45pm, without having heard from anyone yet, I tried calling their office multiple times before leaving a voice message. I then messaged their FaceBook page trying to get a status update, as we were still expecting to have someone out that evening based on our previous conversations. A few minutes later, in response to my message, I recieved a call from the company apologizing profusely for failing to make it out today as it's their busiest time of the year, and for failing to let us know they wouldn't make it out. She stated that she could try to make us a priority call for Monday morning, but wouldn't get to us sooner than that. While I understand that the company was busy, I would have appreciated better communication (in the form of them letting me know that the likelihood of making it to my house that day was deminishing, and eventually non-existant) to be able to make a more educated decision on whether or not to contact another company that may have been able to get me in sooner. I truly believe the apology was heartfelt, which is why this rating is two stars as opposed to one, but I ultimately went with another company who was able to get out to my home within a couple hours of being contacted and had the leak resolved quickly.

On Saturday night lightening caused a brief power outage causing our air conditioner to stop working. Knowing we would have to wait until Monday to get it looked at we called Rick’s Comfort Solutions to arrange for a Monday appointment and left our name and number with their answering service. Monday morning they called and set up an appointment first thing sending out a technician to evaluate the issue. Thirty minutes later our problem was fixed... lightening had interfered with our control panel...our unit was inspected and found to be in good working order. We were relieved as we didn’t know if our whole unit had quit. We have had other heating and air places in Clovis come out to service our unit in the past and have been told that our unit needed replacing. We have never needed anything other than a freon boost so to be told our unit was bad was surprising. We are grateful for the honesty of Rick’s Comfort Solutions and their quick response and excellent service. I highly recommend them for all of your heating and air issues. Thank you to the tech who was thoughtful, respectful and honest!

Our HVAC was totally dead and two other plumbers just ghosted us. Rick's Comfort Solutions sent out technicians immediately. Skylar, Kelly, and Justin had our new unit installed in just about four hours, showed me exactly how everything worked, cleaned up neatly, and were SO friendly, polite, and sociable while they worked. The new unit works beautifully, and instead of stressing during the install I could relax -- it was clear that these techs were extremely competent. I also enjoyed good conversation during the install and learned a lot about how my HVAC works. Absolutely terrific service, I recommend Rick's to anyone who needs plumbing or heating/cooling work. (The week before the install a technician named Manny came out to get the old HVAC temporarily working. He, too, was competent, personable, and quick. Great work!)

Called the shop Thursday morning with AC issues and was told they could have a tech out that afternoon. Since I was heading out of town that afternoon, I asked if I could get someone out Tues after the Memorial holiday. As promised Tues morning, Dave showed up. He was very professional, explaing what he was checking and what the problem ended up being. I thought it was a compressor issue and had said as much. Instead it was a small resistor in the fan that had gone bad. He replaced it, tested everything and told me it was good to go. Thank you Dave. I really appreciate the customer service and professionalism you get with all of Rick's technicians and office help. If you have an HVAC problem I highly recommend Rick's Comfort Solutions. Kyle Beckner - Clovis NM

The heater in my son's rental went out yesterday and he put in a work order last night to the property manager. They called Rick's at 8:20 and it was assigned to a tech. I called Rick's to check on the status, she said they had received a whole lot of calls and she only had one tech and if he didn't make it today, it would be first thing in a the morning. Manny called at 3 and said he was on his way because he remembered from the last time he came that my son had a daycare and he wanted to make sure we had heat for tomorrow. Manny is very friendly and professional and had the heater fixed and even took time to explained to my son what was wrong. I highly recommend Rick's because Manny went above and beyond to help my son out so he could open the daycare tomorrow.