Comfort Solutions

Update: September 9, Kory emailed me today stating that he would not issue the refund which he previously agreed to do unless I remove this review from Google first. It is manipulative to suggest that the only way for me to get a refund is in exchange for my silence after a horrible experience with this company. May 10th, Shane from Comfort Solutions comes out to provide a quote for some work on a new office building. He seems very good to work with. I pay $200 for the site inspection/quote which can be applied to any work performed, I'm told. Shane doesn’t take measurements. I tell him that as a courtesy I can email him room dimensions and send some pictures after we're finished. He thinks that is great and asks me to email them to Kory. May 15th I emailed a floor plan with square footage and pictures to Kory. Kory replies thanks they look great. June 20 I emailed Shane and Kory again asking where is the quote..........its been a month since Kory got the dimensions and I haven't heard anything. Kory responds that he is waiting for “a set of plans with all the proposed office areas” from me even though I already emailed this to them and he said they looked great. On this day, I re-sent my May 15 email that included the floor plan showing square footage on each room. He didn’t respond. July 20th I received a phone call from the receptionist at Comfort Solutions telling me that they sent me an invoice in error for $200 because they realized I already paid it. I took this opportunity to speak to the receptionist about my frustration of not having gotten any kind of response or quote yet after two months, and I asked her to put a bug in Shane and Kory’s ear to see if we could jar it loose because I must have fallen through the cracks. I emailed Kory on this day saying I’ve been waiting since May 15 for a quote. Kory didn’t respond. August 9th I emailed Kory again saying that if I didn’t hear from them soon I would ask for a refund of the $200 I was charged for them to come out and provide a quote. August 22 Kory finally responds by email to my August 9th email and says that he tried calling me a couple weeks ago to see what I wanted to do. I question the veracity of this because if he did call me he didn't bother to leave a voicemail. He is just now responding to my email from two weeks before. He offers to come by and look at the building again or refund the $200, whatever I want. I just want a quote, but I tell him I'm not going to pay them another $200 to come out again. He suggests we meet at my building on August 30 at 9:30 am so that they can do a site inspection…. for the second time, no charge. August 30 I take time off work and arrive at my building and wait until 9:50 am. Kory calls me at that time and says “hey buddy, will 10:30 this morning work”? I remind him that our appointment, which he set, was for 9:30 and that he stood me up. He admits that he said he would be there at 9:30, apologizes, and offers that he has been incredibly busy and is sorry for standing me up. It has now been 3.5 months of waiting for a quote. I have been professionally patient to try to get these folks to provide a quote. I've been charitable in the thought that they might have extraordinary things going on in their personal lives that are difficult right now or I may have just fallen through the cracks multiple times, so I'll just be patient for one more month. The weak excuses and blame shifting have gone too far though. I'm a real estate agent and won't be referring my clients to Comfort Solutions and I'll share my opinion with other agents. I'm sure Comfort Solutions does good work for some people, but I have been treated very poorly. I intended to hire them. I was practically pleading to hire them if they would just provide me with a quote. Please let me know that you will refund my $200 site inspection fee as you previously said in an email on August 22 that you would either come back out to look at the building or "I will issue a refund as requested just let me know".

We contracted Comfort Solutions to advise us on a geothermal heating system in a home we were under contract to purchase. Specifically, we retained them to review the operation of the heating system, identify any service issues and, if required, advise us the required maintenance or replacement costs (once we closed on the home). We had significant concerns with the status of the heating system and wanted an expert opinion for the inspection notification period Two separate inspections were carried out by Comfort Solutions: the first on January 5 and the second on January 11. The technician failed to show up at the agreed appointment time on Monday, January 5. When we called CS to inquire about the delay, we learned the technician was running several hours late. Unfortunately, there was no attempt by CS to contact us about the delay -- we had to chase them down for information. When he did show up later that day, he reviewed how to operate the system, but confessed he did not come prepared to inspect or perform any sort of maintenance. He did advise that CS had made multiple trips to the home over the past 4 years and had been instructed by the home owner to do the" minimum required" to keep the system working. He also advised, that given the age of the system (20+ years) and the lack of routine maintenance, it was not in good shape. After the initial visit, I spoke to CS's owner and, among other things, scheduled a second visit for January 11. The CS's owner, Kory, confirmed that his company had made 8 visits in the past 4 years, that the home owner did indeed forego recommended repairs/service. Kory offered that the monthly electric bills (in the range of $300+) were possibly indicative of non-functioning or poorly function geothermal heating system and speculated that the geothermal ground loop was potentially compromised. From our discussions, it was clear the geothermal heating system was not functioning properly and, in fact, was operating simply as an electric heater. During the second visit on January 11, the technician advised me that the compressor was not working as intended and, instead, was functioning as an electric heater (hence the high electric bills). He also pointed to a potential failed compressor and worn electronics as possible reasons the system wasn't functioning properly. While he could not ascertain the condition of the ground loop, he did suggest the system probably needed to be replaced. On Wednesday, January 13, we were advised by our real estate agent that the seller's agent had made direct contact with Comfort Solutions and was provided an email by the second technician attesting to the fact that the heating system was functioning properly. This was diametrically opposed to what he verbally discussed with us on Monday. At no point did CS consult with us about sharing information with the home owner's agent, provide us with a written report (as promised), or provide an explanation to the wide variance in the heating system operability. We were left scratching our heads why the technician would speak directly to the home owner's agent (given we, as buyers, paid CS for the service) and why he advised something different than he told us Despite multiple emails and phone calls to CS during Wednesday through Friday, January 13-15 no one has returned our calls with an explanation of the technician's email assessment. As a result of the technician's email to the owner's real estate agent, our request for a credit to replace the heating system was rejected by the home owner and the contract to purchase cancelled. We lost the opportunity to purchase our home due to, what appears to unprofessional and possibly unethical, behavior by CS.

I just moved in a newer house in Stevensville. I have propane and a lot of pipes for a unlimited hot water heater that was no longer hooked up but all the plumbing was left behind. I have a crawl space with a lot of equipment that I know nothing about, and in the realtor world you have to communicate through the realtors but never with the owner directly. I moved in right after Christmas and the house has been perfect and well built, but on a particularly cold night, the house was cooling off and I did not know what could be wrong, as my experience was with natural gas only. I called a business called Energy Partners to ask what I needed to do, since I was new to the area. They suggested 3 business's who dealt with gas and plumbing. Comfort Solutions was the first business that was mentioned, though I heard high reviews for all three. When we called, it was late afternoon on a Friday, and I dreaded being cold all weekend. The company said that one of their repairmen was just finishing a job close by and could be at my house within a half hour. I would be the last call for him this day. He showed up about 20 minutes later on a frigid afternoon, and he was happy and easy going. It turned out that a door on a unit had accidently been pressed and the heat unit had turned off. While he was here he answered several questions that I had about items in the crawl space and also dismantling the endless hot water unit that was left like a skeleton hanging in the corner of my laundry room taking up space. He was pleasant and knowledgeable and acted like it was the beginning of a day instead of the end of a long cold week. I was confident that all would be OK for a really cold weekend, and had their number if I had other trouble. As it was, I called the company again a couple weeks later and scheduled them to come take apart the endless hot water unit and cap a gas pipe used by the last owner who had a gas dryer. The two guys that showed up at 7:00 a.m. on time were also pleasant and knowledgeable and patient to a few extra questions I asked. They both got right to work, and in about 40 minutes all was done and they were off to their next challenge that day. I am confident that any problem you have, they can handle it professionally and in a timely manner. They put my mind at ease, and made me feel I had someone who I could count on any time day or night. They were quick to return my call, on time, pleasant, knowledgeable, and definitely excellent in their trade. It is true, there are no stupid questions, because I learned a lot in a short time, and I am so grateful I have a company with solid people that I can count on. Give them try, you will be happy you did. Sincerely, Sandy A. Cooper

Cannot say ENOUGH today about our experience with Comfort Solutions. Furnace went out on Tuesday, called them, the owner actually answered the phone rather than an answering machine. They were at our house within 30 minutes and diagnosed the problem. They ordered the part. They installed it Wednesday (less than 24 hours later) and the furnace is working PERFECTLY! Not only that, but they crawled up in the attic and checked everything else with the furnace including the roof exhaust! Both of the men were amazing and answered a million questions from me. The night before the owner called to reassure me the part was in. Kory asked if we had plenty of space heaters and offered to drop off some if we needed them. He was reassuring and calming too, and it's a bonus they were not condescending in any way. ALSO...I knew what the bill would be in advance and they are EXTREMELY reasonable! I rarely give reviews, but THIS is what a company needs to epitomize in our community of Hamilton and the valley. When temps drop in the single digits and you don't have much for back-up heat, THIS is how you make a reputation! House is nice and cozy and SAFE! Many thanks to all the crew! We will always be calling them for our current and future needs and I HIGHLY recommend them to all of my friends and family in the Bitterroot. I've really never been super impressed when we have a home issue and this company just knocked it out of the park! Great job to this company...you nailed every aspect of what a business needs to be!

I had an instant hot water heater go down recently, and I originally called the service company recommended by the manufacturer, and they told me they would "get back to me" with a time someone could come by. I never heard from them again, so I called Comfort Solutions to see if they could help with the problem. They sent a technician, Eugene, out to my house that afternoon, and he was able to diagnose the problem and get the necessary parts ordered for the repair. Eugene was professional and courteous with my wife when he arrived, and I was very pleased with his customer service in general. It ended up taking a week to get my hot water heater up and running primarily because the parts took several days to arrive (to no fault of Comfort Solutions though), but once they did, Eugene had them installed in good time and charged me a very reasonable rate for the number of hours it took to complete the diagnostic and installation process. The repair has held for several months now without issue, and thus it was time to give Comfort Solutions a positive review. Thanks to Eugene in particular for getting the job done well and being straightforward and honest with me throughout the process.