Phase II Development

Nest install, new hot water tank, and furnace. First of all the tech wasn't all too familiar with my Nest set up. I had to buy two different Nests and hire a nest pro to ensure it would work with my system. This isn't even what I am upset about. In 2021 HVAC companies need to be able to keep up with this technology. The issue started after the completion of the furnace and hot water tank brand new purchased from Phase 2. The inspection of the furnace failed due to the wrong grounding screws being used. After finally passing my inspection there was a "thunk" noise we started to hear. We called to have someone take a look at. The tech "bled the lines." The tech said he would come back and complete the job. I came home to standing water in my furnace room. It was leaking from the air vents. I had to shut off the air vent myself. The tech came back denying touching the air vents. I am not sure how to "bleed lines" but seems odd that it wasn't water in my basement then after the tech leaves there is a flood. I call to have these vents replaced as the tech tells me that they are the issue. I am charged another 600 plus dollars on top of the install of the furnace and hot water tank that was just completed 2 months prior. This should have been checked and replaced after you complete an install of a brand new system. I asked for a discount and was told "no". I pay monthly for this service and apparently that doesn't warrant you for customer service either. I will not be using them again. I thought they would try to help me out as I have been a customer for 2 years and have had such a positive experience up until now but I guess that is not the way of things anymore.

With the summer on it's way, it was time to repair the broken condenser for my home's central AC. Previous quotes received from various companies suggested a very costly repair. Phase II was recommended to me by a friend and upon contact provided expert guidance and recommendations to suite the situation...and the the price was surprisingly reasonable too. The work commenced and was completed in accordance to the quote. All in all, highly recommended.

Phase II does it again, not only were they prompt but as always so professional, Rob arrived and within a minute he knew what the issue was and kept me informed of everything he was doing! Fixed the issue with ease.I have heat again! Will recommend and continue to use this company in the future! Thanks Guys!

I've been working with Robert at Phase 2 for 5+ years and they are awesome. They are very reliable and provide excellent customer service. Also, he is very knowledgeable and provides good pricing on his services. I highly recommend Robert and Phase 2 for all heating and AC needs.

Always a pleasure working with Robert.. Sometimes I break my furnace just so I a can hang out with him. ) Seriously… woke up today with no heat.. Robert was there in a jiffy. He knows his customers and he cares. Get the service plan. Membership has its privileges.