From R R.
Air Experts
Complete HVAC replacement (A/C and Furnace)
POOR TIMELINESS - Did not honor 1-day install contract (more than a week of back and forth)
POOR VALUE - Did not honor $1500 rebate for A/C and Furnace (no attempt was made to file from company)
POOR QUALITY CONTROL - Initially installed used thermostat after paying EXTRA for top model (previous owner's information was on it) and had the wrong A/C condenser part to start the job which is another delay
POOR CONTRACT EXECUTION - Asked for payment BEFORE job was completed by the General Manager Mike Bondurant even though contract stated to pay AFTER everything was completed which resulted in me having issues after they already got $11,000! Also, you can't take them to court for BREACH OF CONTRACT due to what is stated on the back of the contract (have to use an arbitrary service). As soon as you sign with this company, they will have the advantage.
POOR WORKMANSHIP - Water drain pops out of socket spilling water wherever it pleases (held on by duct tape now) and the air filter housing had to be replaced because the initial install risked getting cut by metal they installed every time when pulling the air filter out for replacement!
POOR WARRANTY - Paid EXTRA for Air Experts service with 10-year warranty but what they don't tell you is you have to PAY MORE every service call to keep that 10-year warranty
POOR COMMUNICATION - If you complain to BBB, you get a corporate company out in Tennessee and NJ customers won't see all the complaints about Air Experts because it registers to Tennessee.
Make this right by giving me my $1500 credit that you promised on the contract, OR at least give me the 10-year warranty service for the necessary yearly tune-ups FREE of COST to offset the loss of $1500 that was neglected by your company. I'm not going to wait for the run-around on BBB. Mike the General Manager stated if I had any issues to contact him, but AFTER he was personally paid the $11,000, no emails or calls were ever returned about the $1500 rebate. He specifically told me in person that I would receive the rebates, but the company failed to follow thru along with a lot of promises that were on the contract.
You have my email. Maybe you will finally respond to my inquiries now and MAKE THIS RIGHT!!
