SAM Mechanical Services LLC

I've used SAM Mechanical for a furnace and an AC replacement, plus maintenance and fixes since I moved to the area a couple years ago. USUALLY they tend to be a little pricier, but provide reliable, professional, and quality service. However, in my latest interaction I was disappointed. I'm 6 months pregnant and the furnace died about 8 PM on a Friday, given my condition I was more worried than normal about going without heat. We'd recently had SAM out to fix what seemed like this same problem, so that was our first call. The person on the line didn't seem to pleased to be getting an after hours call. They offered us a Monday apt, but then I'd have had to go all weekend with no heat. We were told we'd pay a $60 upcharge if we insisted on having someone out that night. My husband and I figured fine, let's do it for some heat. The service tech arrived and in <20 min identified that the issue was a faulty gauge on the oil tank and an empty tank despite our automatic delivery agreement (not SAM's fault). So we felt a little dumb and had to go the whole night without heat anyway. A few days later, we receive a $265 single line item invoice. Sticker shock for me, thinking worst case scenario $150 hour + $60 upcharge x 20 min was only going to be like $84. I figured even if it wasn't communicated, we might get hit with a 1 hour minimum... still that would be closer to $200 bucks. I went back and forth with the office by email. I have to say even a little empathy would have soothed my ruffled feathers. But when I asked for help understanding the breakdown of my bill, I got a side-step response "I asked [your husband] if he wanted to wait, and he said to me, no, my wife would like someone to come tonight." A repeated attempt to understand how the charges were calculated got no response. A follow up request got sent to the office manager who just kept repeating that there's always been a flat hourly after hours rate, with a one hour min. Decent customer service in this situation would be a "sorry for the miscomm," or a gesture like "let's take $10 off your next service for the confusion," or even a basic "I can understand how that might have come as a surprise we'll follow up and ensure we explain the flat rate and hourly minimum charges in the future." I am disappointed in how this was handled. I historically pay a little extra for SAM because I've received a higher caliber of customer service and this didn't feel the same. Service tech was still great mind you. My issue here is solely with the office staff handling calls, invoicing, and emails - not the work itself.

Long story here. If you are in a hurry, the five stars say it all. If you have the time, I needed a new boiler for my home. When spending any significant sum of money, I always make several calls. As I have an old home, it was a difficult install with wooden steps and a turn at the bottom. I tried to stay local. One area person wouldn't do it because of the weight of the unit and the rickety stairs. Another worked alone - it was too much for him. One never called me back, etc. It was getting frustrating. One day, I went across the street from where I work to pick up lunch, and in a moment of serendipity, there just happened to be a SAM truck parked there (they were working on a new hotel project). I am not sure why, but I jotted down the number and later called. SAM was well over an hour away, but the owner himself drove up to look things over. Cutting to the chase, SAM did the job. They propped the stairs, removed not one but two old boilers, and did the installation ALL IN ONE DAY (yes it was a long one, but they did it)! I cannot say enough about the professionalism and quality of work. I was no hotel or commercial job, but I felt like I was. Great, highly competent, and friendly people! If you are needing such work (small home job or large commercial job), I highly recommend SAM! UPDATE: Almost a year later, we ran into a problem. When I called, SAM always did the right thing in getting back in touch, diagnosing the problem, and fixing it (it was a tricky one). Again, I highly recommend the company and its people! Still *****!

SAM Mechanical was recommended at the beginning of a Natural Gas Conversion at my home. Having some HVAC knowledge, I knew the basics of the existing system (original steam radiators with a newer oil-fired furnace) as well as the work needed to convert to a natural gas - forced hot water set-up. After placing a general inquiry, the owner called to arrange for a mutually convenient time to cover the work needed for the conversion. During the walk-through, everything was explained in a clear and concise manner. Being relatively young, and a first time home owner, it was refreshing to talk to a contractor who truly cared about establishing a trusting relationship. During the conversion, the office and field technicians were helpful in coordinating and scheduling the days they were on-site. I always felt ‘in the loop.’ In the end, I can’t say enough about the quality and demeanor of SAM Mechanical. They are an honest company that takes pride in their work. TLDR - professional, honest, and hardworking.

I was not familiar with steam boilers or cast iron radiators and when my daughter purchased her first home,at a loss to advise her or dare work on current system.The first 4 or 5 service techs that looked at it were useless and none seemed trustworthy...Steve took the better part of an afternoon educating me on what I should expect in a new boiler,reassured me the current radiators would provide comfortable heat and answered all my questions.Everyone I dealt with from SAM Mechanical was polite,knowledgeable and friendly.All work was professional and of high standard.No blowhards among them.Boiler is all Steve said it would be and I couldn’t have done any better than having anyone else do the job.I highly recommend SAM Mechanical.This is top notch outfit and you will be pleased with results.Also important to note that price was exactly as quoted and in some cases better than quotes from other companies that I had zero confidence in from our conversations.

It's truly a team effort at SAM Mechanical. My Heat Pump went, the next day it was 7 degrees, and we had to do something fast. The owner Steve came out because he heard of our urgency. The product is not a stock item. Everybody was saying 1-2 weeks to get a new one. He found a heat pump in Boston, drove down and picked it up on a handshake! When was the last time you experienced that? The tech Bill came the very next day (a day earlier than promised) The service tech was outstanding, explained everything he was doing and cleaned up. Not a scratch , dent or a mess left. It's like there were never there. I met the support staff in his office. They were kind and respectful. I can see why his business has grown and grown. If you are looking for great service with a reasonable price I would suggest you call SAM Mechanical. Thank you Steve, Bill, Paul and Holly for a great job well done!