Proactive Comfort

Basically for years we've used Harry Wells and sons. My parents use them for my God at least 50 years before they move to Florida. So when we bought our condo I used them for routine maintenance that sort of thing in other words they check the air conditioning and the heating. The old system was probably almost 30 years old and finally as they say bit the big one. Actually had Wells replace the entire heating as well as air conditioning. Maintenance contract with them that basically was $200 a year and that covered one heating visit and one air conditioning visit. Heating was in the fall air conditioning was obviously in the spring. Have renew the contract each spring pay them the $200 and they'd take care of the fall in the upcoming spring. About a couple of years ago pro comfort bought them out. If I continued with them for a couple of years. Service was always fine including right up to yesterday when I had the service for the air conditioning taken care of. This is an excellent job of cleaning the compressor unit that sits outside that's something that actually Wells did not do very often but pro comfort what they do is they remove the cover and use water to clear out all of the gunk that gets drawn in cuz it's almost like a big fan that pulls air in and unfortunately it pulls it whatever else is outside so they did an excellent job of cleaning that. Service wise they're outstanding I can't have any complaints whatsoever they're just fantastic. One thing that did change however though is the maintenance contract changed instead of it being $200 for one heating one cooling visit it became $229 for a heating visit as well as another $229 for a cooling visit. Now I had no problem with the additional $29 that that was fine I expect that with inflation that's been hitting us that actually would have been comfortable with a little more than that. The fact however that now it's $229 for each rather than for two visits I find that to be pretty expensive. So unfortunately I just paid for the spring I did not pay for the upcoming fall I did originally but I told them to refund it because I know I can do better price wise actually quite a bit better. I guess that's what happens you know if the prices go up too much you have to start looking elsewhere and that's what I've decided to do but for quality I can't knock them at all they are outstanding quality so if you don't mind paying the extra money you'll get that extra good quality but I just felt that was quite a jump in price from you know what I was used to.

Let me start by saying we don't normally leave reviews, but this experience was wonderful. This was our first time booking Proactive Comfort. We had not serviced our boiler since 2015 (I'm well aware of just how big a mistake skipping years is now) and were nervous about finding a dedicated business with honest, highly-skilled professionals. I called Proactive Comfort based on the reviews I found here and on Google and can tell you that based on our experience, we feel the near-five-star rating this business has earned is legitimate and accurate. We received updates the day before and the day of the scheduled service, via text message. I always appreciate these confirmations beforehand since I may forget things quite often, but the convenience of not needing to talk to anyone to confirm the appointment is excellent for those with busy lifestyles. Bill arrived right on time, with all the parts and tools he would need and then some! He was very pleasant, professional and clearly knowledgeable about our boiler system. We found several unexpected problems that needed to be corrected and some that didn't warrant any attention yet, but might in the near future. Bill was very up-front with all the costs and did not start work until he had performed an inspection to assess the state of the boiler. He went over the different courses of action we could take and presented multiple options with accurate cost totals and was not pushy at all. I did not feel once that I was being taken advantage of or that anything like that. Bill found issues that previous professionals from other businesses had failed to identify. For instance, the relief valve was actually installed upside down and someone had installed a valve rated for gas on our water line! We will be returning to Proactive Comfort for our next scheduled maintenance as well as problems that may come up before then! Less

I had a failing water heater, I requested a quote through HomeAdviser from a couple of local companies. Proactive Comfort was the second one to call (as the first company arrived for a consult) they were able to come that afternoon to take a look. The first company said I needed a new tank, (same poorly made model), and a mixing valve to get up to code, but offered to not install the valve to keep the cost low. Proactive Comfort arrived a couple hours later and said I needed to replace the tank (they use a superior tank brand), a mixing valve, an expansion tank (to get the warranty for the tank) and a vacuum valve (I think it's called). After going to his car to prepare the quote, he came back and was honest about his pricing "we might not be the cheapest but we're not the most expensive either" he then proceeded to quote me a thousand dollars less than the previous company, for more work than the previous company even thought I needed. Due to his honesty about pricing and the obviously superb knowledge compared to the previous company I agreed to the work on the spot. The next day the guy showed up on time, and worked for a solid three hours, updating me whenever I went down to check on him. I'm glad I found Proactive Comfort not just for this project, but also because I plan on using them in the future. They're knowledgeable, kind and honest in terms of what needs to be done.

The Proactive technician arrived at our home in the morning for a routine yearly cleaning of our boiler. We found Bill to be very friendly, personable and with a good sense of humor. However, in the middle of the night the boiler had ironically shut off and we were without heat and hot water. He went right to work, checking our 16 year old Systems 2000 boiler to find the problem. We asked him for a "Christmas Miracle" which he delivered by getting the boiler started so we would have heat. However, this was followed by a bit of not so good news which he delivered with great finesse. We needed a new boiler. He explained our options and the situation was handled almost immediately. When he left, we had a date for installation and a contract in the making. Bill was not only personable, but also knowledgeable and forthcoming as to the problems with our old boiler. There was no question it needed to be replaced. We trust our new technician Bill and the whole Proactive Comfort family. It just doesn't get any better than this as the owners, technicians, and office staff are outstanding. We couldn't be more satisfied !!! Kevin and Jeanne Rooney

Had a great experience with Proactive! I needed to get a quote for servicing and repairing my boiler ASAP in response to a home inspection report from the folks buying our house. Not only were Proactive the only business willing to give me a general quote over the phone, they reached out to me after hours that same night with a more specific quote after checking with one of their technicians AND they were able to come out and look at it the very next day. Thank you to Emily for being so proactive in helping us! The technician Bill was great. He explained everything clearly and made sure I knew what I was signing on for and where he could potentially save me money. In the end, Bill was able to save us over $450 by doing some preventative maintenance and got our boiler in tip-top shape for our buyers. I appreciated his patient explanation of all the work he did and his tolerance for our barky German Shepherd! Thank you Bill! 10/10 would recommend. We plan to keep working with Proactive after we move!