Russell Refrigeration

I've never had good dealings with HVAC people. I've always walked away thinking I just got taken or lied to. But I recently moved to MS and I knew I wanted a smaller company to handle my needs so I called them up. Spencer showed up within 20 minutes, diagnosed the problem almost immediately and set to work on solutions. I followed this dude around like a creeper, asking all kinds of questions (because I know nothing about HVAC stuff and was really curious). This man dealt with my curiosity like a professor at college. He answered everything, was knowledgeable, explained everything in an easy-to-understand way and made me feel that he was being honest and wanting to provide a good deal, not just whatever served him or the company. This company renewed my faith in these HVAC people and I really can't be happier with what I just dealt with. I still have work to do on the unit (waiting for the part), so we'll see if the 2nd time is as good as the first. If you're like me and you always feel like you're getting cheated - call these guys. I really don't think you'll regret it at all.

We used Russells for the first time this week and were so impressed! They arrive when they were supposed to, were very knowledgeable and courteous. They made the repairs and took the time to explain the problem and explain what they did and why. The service was reasonable priced. I will continue to use them forever!

I was very pleased with my experience with this business. At every level I was delivered prompt, courteous, knowledgeable service. Not only did they have the best prices in town, but the level of service exceeded my expectations. I would highly recommend this business to anyone who is in need of any HVAC services.

Responsive and knowledgeable. They installed my system two years ago. System just went out over the weekend. It was just a capacitor. They arrived within 90 minutes of my call, fixed the issue. Explained it. Polite and courteous. Spencer rocks!

Both times I have had issues with my home a/c, I have called them and gotten a response the same day, as well as having my issues fixed on the same service call. Highly recommend them if you are having problems with your a/c.