US Environmental LLC

Of all the major purchases I’ve had to make, AC Doctor is without doubt the only 100% confident decision I’ve made, with zero regret. The products are great, the company, highly reviewed, but what sets them apart? Their installation staff. Tyler Boykin took my project on with the confidence of a heart surgeon. This was no easy feat, he replaced the entire 1974 system in my home, including duct cleaning & sealing, insulation install, heat exchange units added to roof, and various repairs. Tyler and the crew, Jessie & Tate, removed and installed the system as efficiently as I could have only imagined. Tyler made special considerations to get us installed before the federally mandated price hike went into effect, that means from call to finish, these guys had the system removed and installed in 4 days. Naturally, I couldn’t be home these days due to work travel, but Tyler went out of his way to make sure he was present for every aspect of the HVAC installation process, making my wife feel safe with our newborn. Tyler is everything you hope to get when expecting a professional technician, but rarely see in person, with AC Doctors, that’s exactly who you get. Thanks again AC Doctors, Jessie, and Tate. Special thanks to Tyler, whose professionalism, compassion and work ethic really has me believing that there are still good people out there, who do right by the people they work with. UPDATE: Installation was great, system operating as told, only reason I am changing my review, is I can not get a hold of the original installation team. This would seem good business practice, as I would want to discuss questions with the installation crew that originally installed system. I have attempted several times to reach them, to no avail. Company is great/Installation process was great, lacking in the follow up.

With a new AC from our home warranty, I didn't expect to have problems. With our AC not cooling the house, I Googled AC repair for Brandon, MS and The AC Doctors were the first to come up. I had driven by their business in Brandon before and so I made a call. They were very prompt in responding to my call and also at coming and looking at the problem. I was very thankful for that with small children and pets in the home we were getting very HOT! The only problem I faced was that the guy that came out didn't give me a quote, he just started working on it without talking about prices first. When handed the bill, I was a little in SHOCK at the price. After being told that there was a leak in our AC and that a part had to be ordered that was under warranty, I was a little frustrated that we would then be charged again for the labor plus what had already been done. My husband called the manager and explained what had happened and the manager assured us that a quote should of been given and then offered to deduct any previous payment off of what was going to be charged to install the new part. I was very impressed at that professionalism and customer service. Overall my experience with AC Doctors has been good. I would recommend them to use and will be calling them in the future for anymore AC problems we may face. (Hopefully not for a loooonnnnggg time in the future) :)

I had a my air go out in mid June and with an infant and preschooler in the house needed my air repaired quickly. I called the AC Doctors and they were able to be there the next day. They actually called me before the appointment time, and were able to get started sooner. The tech was friendly and professional. He listened to what the problem was and then got right to work. He was able to diagnose the problem quickly and fix it. He checked the freon and had to add a 2 lbs but made sure that I was okay with that. He explained the costs of everything before he did anything. He answered any questions that I had, and also asked me some questions that caught another problem that we didn't even know we had. The drain was stopped up in the attic and the drain pan was almost rusted through. He was able to unstop the drain and get everything running nice and cool. The price was a fair price, and I really liked the fact I could pay with a debit card on the spot and the receipt was emailed to me instantly. I will recommend and use the AC Doctors in the future for any A/C needs.

Service with the AC Doctors was more than I ever expected! Our AC quit working one afternoon and I found AC Doctor's number online. A service tech was able to come give an inspection the very next day. The problem turned out to be more extensive than expected and parts had to be ordered. After AC Doctors looked over prices, they called us recommended a whole replacement instead, which would SAVE US MONEY! My wife and I were shocked that a company would recommend a money-saving alternative. The day the tech came to install our new unit, poor guy got stuck in a hail storm against the side of our house! He showed up bright and early the next morning with a team of techs. Very professional gentlemen who wore scrub booties over their shoes so they wouldn't soil our floors! My wife and I were amazed at the excellent service. Today in the mail, we received a 'Thank You' card from them! WE should've been the ones sending a card!! LOL

Jerold and the AC Doctors team designed and installed 2 systems for our new home and we could not be happier. Both systems got a workout during our hot MS weather last summer and performed flawlessly. One of our thermostats stopped working recently. AC Doctors replaced the thermostat within a week of my letting them know. Fast, friendly, fixed the first time. Our Guest House system stopped working on a Saturday before our kids were coming to visit the following week. Jerold came up the next afternoon (Sunday), diagnosed the issue and had it working with a temporary fix within an hour. The temp fix only lasted a few days, but Jerold and his team worked tirelessly over the next week to diagnose the root cause and ultimately had to replace the outdoor unit. System now working like it should. Best follow-up communication, service, and commitment to the customer I've ever seen from a vendor.