Warner Service

When shopping for an HVAC contractor it is imperative that a homeowner educate themselves in advance. Learn about the different types of equipment, the benefits of each, costs, efficiency, lifespan, warranties, and maybe most importantly is your distribution of conditioned air in your living space. Of course by that I am referring to ductwork and how air moves throughout your space. Great airflow is the beginning of comfort, finding someone who understands that is paramount. Earlier this week, not a moment too soon given the extreme heat we are facing in the Susquehanna Valley, we had a Daikin Fit 2 ton heat pump installed at our home. This system is a fully variable speed modulating/communicating system. This system replaces a nearly 30 year old oil forced air furnace and dinosaur of a central AC. No more $1500.00 oil bills at the beginning of the heating season, no more smells of exhaust and carbon monoxide alarms going off on windy days, no more uncertainty of annual costs…just clean, reliable, quiet, energy efficient heating and cooling. Words/phrases like wow, I never thought, I’ve never been so comfortable, and I can’t hear it come to mind when speaking about this new system. To say we are impressed or pleased is a gross under-representation of how happy we are. The humidity in the home is finally under control. The temperature is even in every room. No more noisy floor fans, obnoxious window units, and wildly different temperatures room to room. No more humidifiers sitting around the house in the winter to clean and listen to. This new system does it all, literally everything. A simple command to Alexa, a quick swipe on your smart phone, or a touch of the Daikin One+ thermostat and our adjustments have been made from anywhere in the world where there is an internet connection. A gentle blue glow on the wall indicates the system is actively cooling the home while an orange glow signifies heating is in progress. Jeff, Levi, and the distinguished installers and designers at Warner made it possible. After having other companies quote as any responsible homeowner would do, it was clear within minutes that these were the folks for the job. They were early to their appointment, had clean vehicles, professional, and spelled out exactly what to expect from start to finish. They even got our system installed ahead of schedule. Day one was crazy awesome. The old junk was removed and hauled away and existing duct modifications began. Day two wrapped up the new design changes, the overwhelming remainder of the install, wiring, and other checks. Day three only lasted four hours and consisted of commissioning and startup of the new system. We literally went from old, inefficient, and outdated to modern, sleek, and amazing in about 20-24 hours of total work. Looking back, our biggest regret is waiting so long. For years we dealt with what we had because we didn’t realize we could do this and actually afford it. Call Warner for your home comfort needs, ask about the Daikin Fit for your home, and begin your journey to being part of the Warner family and comfort exceeding your expectations. We even capture our condensate water to water our plants with! A win for us and the environment we cherish.

First of all, we’ve been customers for more than 30 years... and this is the second HVAC system at our primary residence we have had installed by Warner. Obviously, if we have used their services this long, we are very happy... This year, however, has been exceptional. The year started with an installation at a family home maintained elsewhere.... a 50year old gas system at a weekend/vacation home was replaced... efficiently, professionally, timely... perfectly! Most recently, though, our primary residence system was replaced...the entire Warner team was amazing... our original call was for service... Cody, the technician, came, assessed the situation, explained in detail the issues..... I can’t say enough about how polite and professional he was! Based on his assessment and our conversation, he connected me with the sales team... Jason had worked with us over the year with the other house, and Steven was able to come by, and worked on a proposal... the very same day. .. He said I’d have the firm proposal that evening... AND HE DID! He worked thru until approximately 10.30 pm to deliver the proposal.. staying true to his word.. wow! We accepted the proposal early Friday morning, and were told we could expect installation sometime in the next week... (anticipating a very full house for the holidays!) Monday morning, Matt and Stephen showed up for the anticipated 2-day installation... it was cold, snowy and icy.. they worked straight thru, finished the installation and clean up by4.30pm! I cannot say enough positive about this company! 30 plus years and they just keep getting better and better! This time, from trouble call to new installation was less than 5 days! And every single representative of the company treated us as if we were the only people they had to work with..... I am super impressed with the quality of these folks.. the professionalism is truly unsurpassed. I really am at a loss for adequate superlatives... Thank you!

I called Warner as recommended to me by a community manager in my family who worked in the area, as they had used them before, albeit not themselves. The guy that came was perfectly fine, sold me something unrelated to the issue but seemed to be useful for the home, but ultimately came to fix a pressure valve that had gone on my water heater. After a few hours doing both, he tried lighting the pilot and the gas valve was busted. He told me to call the manufacturer for a replacement part, which after doing and told the person over the phone how much I was quoted, they audibly laughed and told me to go elsewhere because I was being overcharged. I called Warner back and spoke to Josh, who told me he would text or call me after looking into my issue. He never did. I called three separate times with him always "out to lunch" or "in a meeting" and was told he would get back to me. Never did. I told him I was happy with the work done outside of the pressure valve, but that since the water heater was never proved working, I didn't see how it was fair to pay for irrelevant work that didn't fix my issue. This apparently wasn't worthy of his time to help me, even though I was trying to advocate for the work done elsewhere and not at all trying to take advantage - rather, pay for what I received that DID work. After calling someone else to do it much cheaper, their Master plumber came in and IMMEDIATELY pointed out that my old water heater wasn't up to code. This was something the Warner plumber never even mentioned. ARS plumbing, instead, installed a new Carbon Monoxide detector, got everything I had up to code, and even returned the next day to fix what they couldn't on the first day, all included in my initial price. Warner wanted to nickle and dime me for irrelevant work that didn't solve anything, and left me with a broken water heater that could've lead to even greater issues, all without saying a word to me about it. They absolutely look to take advantage of their customers, have no interest in fair play or good business, and apparently don't know enough about the code of their work or are just negligent. They would rather you be forced into having to spend more money with them at the cost of your home than be interested in building cliental or loyalty. Needless to say, that community manager has been informed and will no longer be using or recommending Warner.

Last week, I had Warner Service at my home three days in a row for three separate issues. Monday was an A/C service policy call to make sure my A/C is ready for the coming hot weather. Cody Call and his partner explained everything that was checked and provided me with a co-worker who could provide estimates on replacing my A/C unit. I had been putting off a replacement for a couple of years, but, felt that it needed to be replaced sooner rather than later. Tuesday, Jeff Smoot stopped by and checked out my current equipment. He talked to me about two different options and explained how both systems would work. Later that day, I received estimates for each option. On Wednesday, Matt Main and his partner showed up to fix a leak coming from my pressurized well tank. Due to the age of the existing tank, it was replaced. Matt was thorough with the installation and quickly got the job done. I didn't realize how poor my water pressure had become until AFTER that tank was replaced. Every one of the technicians that came out, Cody, Jeff and Matt, were extremely polite, knowledgeable, on-time and patient with my questions. Kelly, has also been very helpful in providing information on services and costs, I always enjoy talking with her. I highly recommend this company and plan to keep their phone number handy!

Can we give 10 stars!! Corey White was such the epitome of professionalism. I really wish there were others like him. He was very detailed, inspected and explained everything in a reasonable manner. He was so polite and understanding of the issues we had been experiencing prior to his visit. He went above and beyond in researching the issues and determining possible solutions and alternatives. For your future Warner HVAC needs, he's the one to call! I believe through his efforts, he has solidified our continued relationship with Warner. Follow Up Review: Again, I cannot say enough positive things about Corey and his wonderful work ethic. He returned to complete the work and was extremely professional and thorough. He, along with his trusted apprentice Cody (who, by the way, will also be great asset to the company) did a fantastic job, even bringing another issue to our attention and moved quickly to remedy the situation. Upon completion of the work, Corey explained everything and followed up with us later that evening and again the next day to ensure our satisfaction of the completed work. I observed that he is a good mentor and instructor to Cody, who was also be friendly and professional and under Corey's guidance will be an instrumental part of the Warner family.