CK Mechanical

Review of CK Mechanical My wife and I have been wanting to put a gas furnace and update the air conditioning in our house. Our three-season room is so hot in the summer and so cold in the winter, due to not having supplies in that room. Also, our basement was not heated, we only have electric base board heat in our house. When we bought the house, it came with a warranty. So, when the AC was not working properly the insurance company, sent CK Mechanical to our home. Kevin O’Rork came out and found we had a leak in the coil and the condenser. Kevin gave us some options to think about because the unit was installed in 1998. We went out for bids and for what we wanted done CK Mechanical was our choice. Kevin was one of the reasons we picked them, he was very good at explaining our options. Chuck Westenbarger In the office was very helpful in securing the financing for this project. Then the install! Jordan Diekman is a true craftsman and leader. I thought for sure the way our house is laid out the ductwork would have looked like an octopus. He led the crew of Kevin, Grant and Steven very efficiently. The team was very respectful to my wife and I. They cleaned up at the end of the day and left the basement very neat. At the end of the install Kevin and Jordan went through the details of running the new system. We are very satisfied with CK Mechanical and would recommend them to anyone, for service and installation. Thank you, Mark and Marilyn Farrar

Yesterday when I woke up my home felt like I was outside. After some quick research I selected CK Mechanical because of the awesome reviews, and I had seen their trucks around town and the drivers always looked friendly. I sent an email at approx. 5:45 a.m., and to my surprise by approx. 7:15 a.m. I was contacted by a cheerful lady, Chris. She apologized for calling before normal business hours however, based on my email she felt I had an emergency. I was floored by the courtesy extended. At approximate 7:45 a.m. the tech Steven arrived to my home and he was very polite, cheerful and on task. Prior to Steven leaving my home he noticed that my thermostat covering was not balanced and he requested to place tape on it to keep it balanced. In addition, he answered all of my inquiries in relation to some of my upcoming projects. I normally don't do reviews but this outstanding company deserved my time for a review. The price quoted was more than fair. Thank you CK Mechanical for being an outstanding business that truly cares about its customers, as evidenced in what is contained in this review. I will be calling the office soon to further discuss my other projects, and to sign-up for annual inspections. Keep up the good work and know that you will always be at the top of my list in the event HVAC services are needed.

I have used CK for my heating and air conditioning needs for several years. Last week I came home to a cold house and discovered that my furnace shut down and would not reset. Within a couple hours of my call, Steve responded and preformed a cleaning and service. He identified some issues and repaired them. He got my older system operating again. He and Scott found that my power vent had rusted and the fan had deteriorated. They cleaned it out the pieces and it ran much more quietly. They advised me to consider replacing it. Scott said he would order it when I was ready. Unfortunately, I came home to a cold house again today. The power vent gave up the proverbial ghost, and the furnace wouldn’t run. I was concerned I would be without heat because Scott would need to order the parts. The CK team literally went the distance, driving an hour one way to get the parts and get my furnace running again. I will ring in the new year in my warm home! Thank you CK! Your family run business treated me like family. You have earned my loyalty as a customer and a solid recommendation to anyone with HVAC needs!

Wow. Just wow. When you a buy a home and the inspector says everything is good you think you’re in the clear. Nope. In a handful of years everything needed replaced. Enter the ac unit. I called and it seemed like Scott was there immediately to help me. He attempted to repair. Sadly, a few hours later it was done for. I called after hours to request a replacement and he was there first thing with a new unit and got me cool again. Since both the ac and furnace were installed at the same time we requested a quote for the furnace as well. He explained the options and price points. Without being pushy helped us choose the right unit for our home and our wallet. He ordered it and had it ready for when we needed it. I called and Chris scheduled me asap! 2 technicians were sent out. They were on time. Very polite and professional and DIDNT LEAVE A SPECK of dirt behind. I’ve worked with a few service people and these people were hands down the best. Perhaps CK Mechanical could employ all trades so we never have to deal with sub-par service again.

I have had the absolute worst experience with CK mechanical. I went through my home warranty company. They supposedly are in partnership with them. I prepaid for a service fee. The appointment was from 1-5pm. They showed up at 11:45 knowing we were at work until 12:30 and home by 1pm. They then rescheduled the appointment for 4 days later. I told them “ok let’s do it”, even though I have small children with asthma and they need the air conditioning. Before calling them I paid a service fee and had a local company come give us a quote of exactly what was wrong. I then told CK mechanical everything that the company said and parts they needed to be prepared when they came. The appointment day came again. They then put the technician on a different call/installation and never let us know. I called them to ask when the technician was coming and they explained this to me and said “I didn’t know you confirmed”? Excuse me?! We both confirmed and took off work to be here all day for the appointment. It is absolutely unprofessional that they would take a technician off of our job, lie saying we had to confirm the new appointment with our home warranty company (that is NOT their policy), and put our technician on a different job apparently because they did not have anyone else. Then to try to say I would get a different appointment for another 3-4 days out. I am incredibly frustrated and disappointed with how they have conducted services. We plan to get a whole new unit, clean our ducts, redo our furnace to electrical, add more vents, and I WILL NOT be using this company for it ever!