Jape Services

I'm so happy that I got connected with Dan and Daniel Jape once again used them in 2010 back in the Reliable days and it was an excellent experience then. it was time again to replace my Package-Unit system and since the second system used a type of freon no longer available it turned out that both systems needed to be replaced. Every one I dealt with at Jape Services was a pleasure to deal with; Kristi who took my call for service is very professional, knowledgeable and helpful - then Jeremy was the first tech who came out to diagnose the problem with the system and provided good options for replacing the systems. Finalized the deal with conversations first with Dan, and then Daniel (Dan informed me it was Daniel who now runs the company and he is mainly retired at this point but - he still took plenty of time to answer my questions and help me make a good choice) Daniel then shifted their schedules around to fit my travel schedule and sent Jimmy and Josh out to install the systems on April 30th. They did an excellent job and very nice to work with on all levels - they even worked in the rain and took care of everything! I know this is a lengthy review but when you deal with a company that provides this type of service, you want others to know so they can also be treated fairly and professionally when need Heating and Air jobs done - I will only call Jape Services when I need work done or new systems. Barry Johnson Woodstock, Ga

I'm so happy that I got connected with Dan and Daniel Jape once again used them in 2010 back in the Reliable days and it was an excellent experience then. it was time again to replace my Package-Unit system and since the second system used a type of freon no longer available it turned out that both systems needed to be replaced. Every one I dealt with at Jape Services was a pleasure to deal with;Kristi who took my call for service is very professional, knowledgeable and helpful - then Jeremy was the first tech who came out to diagnose the problem with the system and provided good options for replacing the systems. Finalized the deal with conversations first with Dan, and then Daniel (Dan informed me it was Daniel who now runs the company and he is mainly retired at this point but - he still took plenty of time to answer my questions and help me make a good choice) Daniel then shifted their schedules around to fit my travel schedule and sent Jimmy and Josh out to install the systems on April 30th. They did an excellent job and very nice to work with on all levels - they even worked in the rain and took care of everything! I know this is a lengthy review but when you deal with a company that provides this type of service, you want others to know so they can also be treated fairly and professionally when need Heating and Air jobs done - I will only call Jape Services when I need work done or new systems. Barry Johnson Woodstock, Ga

I am so happy we found Jape to do our AC install. We appreciated how Daniel explained all of the different options to us in detail when he fame to do the estimate. I never understood before why AC units are so expensive, but now I do! There is much more to your unit than meets the eye! Jape was competitive with the other estimates we received and in the end, we realized their price was actually the best because they identified and included some necessary adjustments to the vent systems to ensure the AC runs efficiently. Once we decided to move forward, they were onsite within 2 days and I have to say, I wish all home service workers were like Jesse C. and Will. They were very polite and stayed out of our way, worked really diligently all day, and took care with our floors, ceilings, etc. Overall, they just came across as really thoughtful people. Jesse C. went above and beyond and stayed very late to repair a small casualty (knick in the attic door) and then to fix the insulation on a pipe that was not part of the original work order. This whole company, from the owner to the employees, is exactly the kind of company that I wish I had the opportunity to work with in all house-related things. Y’all let me know if you start any side hustles, I’m in!

I want to take a minute to share my experience with Jape Services. I was having a problem with one of my air conditioning systems. I had gotten some quotes to replace the system that was giving me trouble. Jape services was one of the last quotes I received and I'm sure glad I called them. Daniel looked at my current system, listened to some improvements I was looking for ( like adding extra returns in some of the bedrooms) and answered any question I had. After he left I had a few more questions for him which was quickly answered with a phone call or text. I was so impressed with the service he provided that I decided to replace both of my old HVAC systems. Both were replaced in a day with his expert team of installers. Not only was it done in 1 day they were neat and organized. I'm not sure if everyone is as concerned about the neatness of the work, but I know I am. I can wholeheartedly say that If you call Jape Services you will not be let down. I want to say upfront I never met anyone from Jape Services until a week ago when I received my quote. I am simply a happy customer who wants to share his experience. To sum it up: GREAT customer service Experienced installers and Technicians Excellent value

This was my first time retaining Jape Services for performing a standard service maintenance on my AC units. The assigned service technician dispatched to my residence was Jeremy W. 1) He arrived within the stated time range (he did provide a call-ahead). 2) His first stop was the attic where he provided a couple of professional recommendations to help with AC unit efficiency. 3) His second stop was the basement where he answered every single question I had about moving the HVAC system , the duct work, zoning…I probably asked him 10 -15 mins worth of questions and he professionally, knowledgeably, and patiently addressed each one. 4) He cleaned the outside units thoroughly…and I gave the units a good once-over after he left. So here’s the deal…I was impressed with the work AND the customer service Jape Services showed me. Because a previous competitor may have cut corners related to my AC units, Jeremy W. did the “right thing” by thoroughly cleaning units for optimal performance. He made right what another competitor was too lazy to do. So based on this site/maintenance visit, I’m strongly inclined to have Jape Services perform a AC maintenance at my rental property. Thank you.