Custom Mechanical

When I logged into Google to post another review of Custom Mechanical I noticed the review I wrote for them over the winter was still waiting in the "Edit" mode. So I am including that review below since it was for Plumbing. I arrived at the DE house last weekend to find the A/C not working and temp over 90! Called Customer Mechanical at 7am and was told the tech would be there between 12 and 4pm. I was bummed to have to wait inside all day since I was only there for the weekend but then Daniel, the A/C technician arrived at 11:00 am!!!! A/C was back up and running and I was off to enjoy the weekend. I love this company! As you'll see from my winter post below, they have saved us twice now, and very quickly. I'm so happy to be able to count on Customer Mechanical if anything goes wrong at the beach! Thank you Daniel and Ken!!!! Review from Winter 2018 - Extremely pleased with the work of Custom Mechanical! We had not visited our vacation house in DE in about a month so when we arrived Friday evening (after several weeks of freezing temps!) we found we had no water, a pipe had frozen and burst. I contacted Custom Mechanical, who also services our heat/ac unit, and left a message on v/m as it was after business hours. I received call back w/in 5 minutes and the plumber, Kenneth, arrived 10 minutes later! He fixed the pipe and we had water back on very shortly thereafter, for a very reasonable fee. His card will remain on our fridge for any future mech/plumbing issues. So happy with this company...and Ken! Thank you!!!

We did NOT have a previous appointment. Called on Sunday [11/10] to ascertain the possibilities for an appointment in the next two [2] days. All booked!, but CM said they would call back if there was a cancellation. On Monday, Veteran's Day [11/11] we received call stating there was a cancellation and the Service Mechanic would be over between 12 and 3. In about an hour or so, we received another call, this time from the Service Mechanic [sorry I asked for his card and left it on the kitchen counter before journeying back to PA- -- possibly Stefan?] that he would be there in 10 minutes, earlier than anticipated. Please check yesterday's service records for his name as he deserves this accolade. Not only was he more than prompt, he was extremely courteous, very friendly, took a special interest in his maintenance procedures and performances and did an overall outstanding job. My compliments to CM and to him! Rya Buckley Narrows Road, Fenwick Island, DE

I cannot say enough about my experience with custom mechanical. Jay and his team are amazing. I never got the name of the technician who came to work on the house, but I was so impressed with his knowledge and the time he took to explain to me the problems with our ac unit. The team was extremely responsive and they were here right on time each time (it was a complicated repair that required several visits). They practiced safety measures that included wearing masks and booties and made me feel comfortable having them in my home. When ever I had questions, jay was quick to respond. Even now, with the service completed, I recently reached out to jay with a request for a recommendation for another service provider for our trees and he responded immediately. This is clearly a company who is invested in their community and truly cares about the customers they serve.

Giving a huge shout-out for Custom Mechanical. I am remiss at timing since our work was done at the end of August. Living in an old house that is on the continual fixer upper list sometimes has it's challenges. We gave Custom and their plumbers a chance to SHINE!! Compete redo of all the plumbing and new bathroom was the challenge. Picture the worst crawl space for anyone over 12 years old and that's what they had to get in and out of. Don't know how many times they had to suit up and get under because I lost count. Just sayin!!!! End result: Awesome job, peace of mind and new plumbing with time frame that kept us from any inconvenience. KUDOS to Kenny and his helper Coty. Would recommend them to anyone who needs work that they know is done right. THANK YOU KENNY, you guys are great!

My AC went out and rather than have it repaired, I decided to just replace the heat pump. Got about 3 estimates including from Custom Mechanical. Steve came out and scoped out the equipment needs and sent me an estimate. It was the best of the 3 using American Standard equipment and reasonable given today's economy. In addition, Custom Mechanical offers financing. It's summer and very busy so installation was about a week and 1/2 out from contracting with them. The crew arrived early and was here most of the day (the air handler was in the attic over the garage on a very hot day). I'm extremely pleased with the unit - it's running very efficiently and effectively - and with the service provided by Steve and the install crew. Many thanks for getting my home comfortable again!