Air Adviser

Full disclaimer: I do not work for Josh, I'm not his friend, nor do I know anyone close to him. I am not getting any kind of kick-back for writing this review either. This is my honest review of his work. If you read nothing else, read these two sentences, "Josh from Air Adviser works to please his customers. Josh can without question be trusted with your HVAC needs" On to the longer review: I had been debating upgrading from a heat pump for heat to a gas furnace for heat for many months....until I met Josh from Air Adviser, then my debate was over. Josh came out to my residence on a Saturday to give me a quote for a gas furnace, yes he's that dedicated and customer friendly. When he reviewed what I currently had in place he gave me options and even said if I wanted to do something he didn't have to offer, he'd quote me on it. He wasn't trying to push the latest, most expensive model in the market. He recommended what he thought would make me happy and what was the most cost effective. Josh saw that it wouldn't be a traditional gas furnace install since I wanted to keep the heat pump for those not so cold days and use the gas furnace for those extreme cold days. He came up with a creative solution for the gas furnace installation to allow me to keep the heat pump for A/C and less extreme cold days(a hybrid). He was confident in his ability and even put his reputation on the line if his solution didn't work. He told me that if anything went wrong due to his solution, he would happily come out and fix it free of charge. He even made sure that my family would not get hot in the heat of the summer, which was when he was installing the gas furnace, by bringing AC units out to my home, since he had to temporarily shut down the heat pump/AC. When he installed the gas furnace, I had a question about one of the lines going into my house thinking it would break down in a year or two. He assured me what he put in was the industry standard and even went out of his way to seal up the line more to my liking, at no extra charge to me. Now I ask you the one who is reading this, do the big HVAC companies go the extra mile to ensure you're happy with your purchase or will be happy with your purchase or do you just get thrown the "here's your warranty"? Josh didn't just go that extra mile, he went that extra mile plus another mile to make sure everything was right and that I approved of his work. Josh unequivocally works for the best interests of the customer. A couple words, which I think best describe Josh from Air Adviser: Integrity Reliable Honest Knowledgeable Customer-focused Transparent Empathic Loyal Consistent Trustworthy Impeccable work ethic Without question, when I have an HVAC need, I will be calling Air Adviser. It's sad that I can't find a plumber/electrician/mechanic/etc with Josh's customer centric focus.

I can't recommend Air Adviser and Joshua enough! Choose them for ANY and ALL of your HVAC issues. Here's why: Responsiveness & Punctuality Joshua was extremely responsive - he immediately replied to my request and had me setup for an appointment quickly. He confirmed the request via text and I was also alerted about his confirmation of arrival time in advance - which was exactly on schedule. Work Quality This is where Joshua saved us thousands of dollars! I had another HVAC company, Horizon, come in and investigate an issue with our furnace. The furnace was making an odd noise and not pushing out heat. Horizon sent someone out, charged me $120 for a tune-up, then told me that the furnace was originally installed improperly 10+ years ago, and that, as a result, all of the parts were breaking down and we'd need to purchase and put in a new furnace. (Not what I was expecting!) Less than 24 hours later, Horizon sent a sales rep to follow-up. He then described how the whole system was pretty much shot (it still looks very clean and new), we'd need a new furnace, new ducts, and a new AC. He was going to charge us $16k! Luckily, Joshua came a couple of hours later. He looked at the furnace and, after running a couple of tests, told me it was in good condition. He then investigated the noise and realized that because of the previous windy day, the noise made by the machine was due to the exhaust vent pulling in air, which was causing the motor to work extra hard. He showed me the issue outside, pulled up the weather forecast to confirm direction of wind, and then a compass to show that the wind was blowing directly at the vent. (It was like watching Sherlock Holmes!) The fix? A $5 PVC attachment to the outside vent. So instead of paying $16k for an overblown upsell, I was able to pay Joshua $49 for peace of mind and a life-long trustable HVAC contact. Cost & Value Again, Joshua had the lowest charge for a visit and provided great insight into the ACTUAL problem. He also clued me in to the fact that the other company is known for its ridiculous upcharges and aggressive selling. I highly recommend Joshua and Air Adviser. He's punctual, kind, intelligent, and honest. You can't find anyone better.

After a tune-up this summer, I was told my A/C was leaking freon. Since the unit was over 20 years old, I figured it was time to replace it along with my heating system. I got an estimate from that company, but also looked around to try to find other reputable companies with solid customer reviews. I was lucky to stumble upon Air Adviser and its owner Josh. In our first conversation, he spoke with me for 45 minutes listening to the issues I was experiencing and what I was looking for in a new unit. He thoroughly explained the differences with the numerous units that are available. Two days later he was at my house looking at my returns and supplies and figuring out what would be best for my home. I was impressed with his knowledge and it was clear he had been doing this line of work for a very long time. I liked that he was the person who was going to complete the installation. He explained everything in detail with me and showed me consumer report ratings on the units he was going to purchase. Although he wasn't the cheapest estimate I received, I felt most comfortable with him and what he said he was going to do. I never felt he was trying to upsell anything to me. He presented the different options and gave his suggestions as to what he thought was best for my home. In fact, his suggestion wasn't the most expensive option and in fact was cheaper than several other estimates I received from other companies. On the days of installation, he showed up on time, worked through the evening, and thoroughly cleaned up after himself. The entire job was completed in a couple days. More importantly, he was able to improve the air flow to our upstair bedrooms which we were told numerous times was impossible. It is a large investment when you have to replace your heating/AC units. You want to make sure the work that is completed is done correctly and will last for many years. I am confident with the work Josh did and know he will stand by his workmanship and fix any issues that could arise. I highly recommend his company Air Adviser for your heating/AC needs!

I had a leak in my a/c copper pipe, on a “premium” system that was just 6 years old. Two of the “big companies” came over, charged me just to look at the leak, and then basically told me it was not profitable for them to even try to fix it. Instead, they both wanted to sell me brand new systems at like $4k. I began texting local “smaller guys”, and Joshua was one of the only ones to reply to my text. He looked at my pictures, we discussed options, and then he gave me an estimate (of a few hundred bucks), all over text. He was willing to attempt a patch, even though there was a 50/50 chance of failure. Even better, he promised I wouldn’t be charged at all if the patch failed, so I had nothing to lose. He was flexible with his schedule, arrived on time, was very nice and professional, had the best tools, did the job well, etc. After the fix, the system worked for another 24 hours, but then a second leak developed in a different spot. Joshua came out again in the evening and gave me a second patch for free. Fingers crossed this patch holds. If another leak occurs, I have decided to replace the system. Joshua gave me a new system price that was half the price of the big guys, and told me he would take the money I already paid on the patch, and roll it towards the cost of a new system. Unrelated to my leaking system, I also have a separate ductless mini-split system that hasn’t worked well in the last few years. Both big guys said they won’t even look at it because mini-splits are hard to fix. Joshua says he will at least try, and I wouldn’t be charged if the system couldn’t be fixed. That will be a job for a future date. I won’t be calling the big guys ever again.

Have you ever had such a great service experience that you want to shout it from the rooftops, yet also keep it quiet so, that the next time you need something from that company, you won’t have to wait for an appointment? That’s the type of encounter we’ve had with Joshua of Air Adviser over the past month. He quickly diagnosed our heating issues, recommended solutions and performed the install based on the schedule we requested. The bonuses of dealing with him? The job cost a fraction of what the bigger companies would have charged, and I am convinced they would have never solved the problem appropriately. Plus, Joshua kept to his word on the smallest of details, down to showing up on time for four separate visits to our home. If you are having difficulties with your heating or air system don’t hesitate to call Joshua. I promise, you won’t regret it.