From L. A. Vess.
Ace Handyman Services Rockville
UPDATE REGARDING RESPONSE FROM BUSINESS: No, we did NOT discuss the handyman NOT installing ALL the brackets for each shelf while he was mounting the shelves. We discussed that at some future time if we felt they needed it, we would REPLACE the nails in the brackets with screws for additional security. The expectation was clearly that he would install the shelves ACCORDING TO THE INSTRUCTIONS CLEARLY PLACED WITH EACH SHELF, WITH ALL THE BRACKETS FOR EACH SHELF. This review is losing an additional star for gaslighting your client. And now we won't be using your service again although previously we still would have.
(ADDITIONAL UPDATE: We had a friend install the rest of the brackets. It took a total of 20 mins & the shelves are now very secure because HE FOLLOWED THE INSTRUCTIONS.)
Our service person was early, professional, and polite. The shelves were placed perfectly, level, and looked great. He advised us the hardware that came with the shelves wasn't terrific, and said we might want to replace the nails with screws at some point, which was nice and we agreed with. He was pleasant and had a good attitude, and for the most part followed COVID safety rules, although he did use his mask as a chin diaper a few times. But overall the job he DID was great and we're sure he is a great handyman overall. (And we really appreciated he took the time to replace two light bulbs in fixtures we couldn't reach, and helped move a cabinet to give him better access, as those things were not part of the work order.)
However, after he left and we went to put things away, we noticed there were many extra shelf bracket mounts left unused. It seems he did not follow the directions on the instructions on where to put the anchor brackets along the shelves (like brackets on the very ends of each shelfbso rhey don't sag at the ends) or how many to use per shelf. For one long 6 foot shelf, for example, he used only two brackets when it was supposed to have seven for stability and weight distribution. He may have just missed the instructions, but we do wonder why he left so many mounting brackets unused without wondering why there were so many extras for each shelf.
We called the Ace Handyman Service to let them know & they offered to send him right back out. So that was nice, but at that point we were entirely exhausted from moving things around to get the shelves mounted & my wife had a work video call that needed quiet and not loud banging. So we decided to just do the rest of the brackets ourselves if we can manage (both of us have physical issues or we would have done the whole job), or ask a friend this weekend.
