Lindus Construction

My experience was amazing with these guys from start to finish. The in home estimate I felt I was listened to about my concerns and desires. With having valleys and peaks I was provided a very logical and in depth explanation of what, why, and how the design came about for my gutter and gutter guard project. I also made it a point to let the gentleman do what his area of expertise is. We signed the contract, and I posted my, what I felt was more than fair and reasonable down payment or deposit if you will, immediately. I felt heard and respected in regards to the immediate and long term concerns in regards to watershed from the roof (no gutters to begin with). It took a bit to get scheduled, but we’ve had a substantial amount of rain this year. When I called and spoke with the scheduler, to just touch base, she was very polite, apologetic, and reiterated the weather conditions so far this year in a very polite, respectful, and professional matter. She advised me of when I could anticipate hearing from her to get the project on the books and delivered on the timeline! ***Over the top good rant *** these guys have their sh*t together! They leverage technology well. I was called while at work to schedule the install, unfortunately I couldn’t answer, but was left a voicemail, and I was texted, but offered the opportunity to communicate with the scheduler via text! I thought this was awesome, but was apprehensive figuring, yup I’ll text and not hear a thing until tomorrow….. completely FALSE! Instead I received responses within 5 minutes, and was able to provide insight in regards to living alone with two dogs, asked her to forewarn the crew and to let them know I would touch base with them when I got home from work prior to letting them out and giving them the courtesy to have the dogs leashed and let them know. And you know what……. She actually let these guys know! When I got home I touched base with the guys, they were very polite, greeted me with a smile, and let me know where they were at with the job without being asked. They had to move a few things I didn’t think to, but let me know, and said that they hoped it was ok almost apologetically (no guys do what you have to do to get it done safely and comfortably), but they also put it back rather than just leaving it! Checkout was a breeze with online payment as well. In all honestly, I didn’t revive a survey, or anything. I actually texted the scheduler after the fact, told her how much I appreciated everything and if she could let the guys know. She acknowledged my text after project completion, and only at that point did Andrew Lindus ask if I’d leave a Google review. I feel Lindus is a top notch, quality, and considerate local provider of services. I will definitely be using them again when needed! Thank you again Lindus, you knocked it put of the park and hope nothing but the best for all of your team! Matt S.

Our project included demo of an existing deck, construction of a new deck, installation of counters and cabinets, and installation of a new grill. Much to our disappointment an exterior door was removed from the final bid without discussing it with us. We accepted the bid thinking the door was still included in the project. We never discussed removing the door from the project. Why would one line item in a long proposal be eliminated without telling us? It took an entire year to complete our deck. It is not good enough to claim that it’s all the fault of the cabinet supplier. There were many opportunities to advance other parts of the project that were not constrained by a supplier issue. Things were advanced periodically, but only with my prodding and never at Lindus’ initiative. There were long lag times between every step of the project. Even after the cabinets arrived, the project dragged on and on. Lindus did not familiarize themselves with the cabinet products before selecting them for our project and including them in the design plan. The cabinets on our deck project did not have the ability to have an L-shaped corner as was drawn in the plan. Although a solution was achieved, the warranty on the product was likely voided on the product since metal panels had to be cut. The deck vibrated excessively (due to walking on it) after it was constructed. Although an issue like vibration is somewhat subjective, and the beams were technically "in spec", there comes a point where it is obvious there is a problem. Lindus should have known better to go with such long deck spans. A center support and columns had to be added after the fact which resulted in an unanticipated increase in cost of the project. I liked Tom, the lead carpenter on site. He was able to come up with creative solutions to problems. Tom took care of things when asked but I sometimes felt like there were things that should have just been taken care of without my having to ask or point things out. The City inspector was not notified in advance of the project and told me he thought he might have to red tag the project when he came out, but the deck was already done at that point. Fortunately, he was fine with the deck, but this lack of coordination is yet another indicator of project management issues. A few months after the project began I requested that the project manager change his approach regarding being proactive in completing work and communicating with me to let me know what was going on. He agreed, but there was no change in approach. I reached out to Rick Lindus by phone and forwarded email correspondence to him. Astonishingly I received no response to my email even to verify it was received or that I had been listened to, and there wasn’t any follow up whatsoever after the fact to check how things were going. I also received email notices after the job was complete to review our experience. There is a box to check to request follow up from them. I checked the box and they never reached out. The lack of engagement or caring about me as a customer was very disappointing. We had always planned on using Lindus for additional work on our house but don’t plan on using Lindus now, nor will we recommend Lindus to others.

We have engaged Lindus Construction twice over the past decade, first putting Leafguard gutters on our highest roof face and, a year ago, adding Leafguard to our lower face. While we have referred other people to Lindus, our confidence has been shaken over the past year via their handling of two problems. The first one was observed shortly after their project a year ago. During moderately heavy storms, water careened off one valley in our roof, largely bypassing the Leafguard system altogether. We reported the issue to Lindus and sent them a short video. (See photo from that video that is attached.) A Lindus employee came back to our site a short time later but no remedial action was taken at that time and no follow-up explanation was provided. The second problem arose last week. A neighbor’s tree fell onto our lot and wiped out a corner of our Leafguard system. (See photo attached.) Lindus visited to figure out how to address the damage. To us, replacing 3-4 feet on each of the two sides seemed like a reasonable approach. However, from past experience, Lindus does not like this type of solution. They have found that seams between new and old lengths of Leafguard can leak. We said that we would give up our warranty pertaining to leaking at that corner. Lindus was not willing to proceed with the partial replacement. Instead, they mandate replacement of full lengths of Leafguard. That’s a total of 53 feet of nearly new Leafguard at a cost of $2,200 versus something like $700 to do the partial replacement. During the latest Lindus visit, we brought up problem #1 again. Fortunately, they are finally going to address that problem as well. However, we find their inadequate followup to our first problem and their inflexibility in handling our tree damage very troubling. ** I sent the summary above to Lindus to give them an opportunity to respond before I published my review. Lindus responded by offering an appointment this week to address problem #1. Issue #2 was not within the domain of responsibility for the manager with whom I spoke. He was going to forward my email to appropriate personnel but we have not received any further word.

A M A Z I N G !!!! Over the past 18 years and 4 separate major home improvement projects, LINDUS CONSTRUCTION has exceeded every one of our family’s expectations on each of these projects. Whenever anyone invests in home improvement, the homeowner’s concerns ultimately center on several critical factors: the ultimate quality of the final product, ease of working with the firm, honest communication and relationships, craftsmanship of the employees, timeliness, service after the sale, and of course, a manageable investment cost. We are proud to say that the Lindus team has been an outstanding partner in improving our house’s function, appearance, and market value. In 2006, Lindus installed LeafGuard gutters on our house and garage. Not only do the gutters handle rain and debris incredibly well, their design and construction eliminate ANY cleaning problems and remain wonderfully attractive. In 2014, Lindus replaced our roof with attractive GAF Timberline architectural shingles supported by their 50-year warranty. In 2015, we invited Lindus back to replace all our windows with SeasonGuard windows, and upgrade the exterior of our home with seamless steel siding. Lindus’s attention to detail, quality of products, and excellent craftsmanship by friendly, punctual, and knowledgeable employees, made the installation process truly “seamless” to us. We couldn’t have asked for better partners. In 2021, the Lindus team returned to design and install a new front entrance system, including a premium steel door with a beveled glass design, a ProVia Spectrum Series storm door, and a full natural stone doorway surround. We have been completely satisfied with every Lindus project, each of their employees, and can highly recommend their services.

Just wanted to share my experience with Lindus. I originally called them to give me a quote on new gutters, a deck replacement and window replacement. Charlie came out and was very helpful in understanding what I was looking for and explaining their products. Once he sent me a quote, I had enough money to do the gutters right away, but needed to continue saving for the deck/windows. So I let Charlie know to move ahead with the new gutters. Thats when the issues started. He told me that he had missed a zero somewhere when quoting the gutters and it would be over $1100 more than he quoted. Did he really miss a zero, or was he unhappy that I wasn't spending $60k on a new deck and windows and I just wanted the $3k gutters? But I had heard good things about Lindus and decided that was still in my budget and I wanted a professional contractor. I figured this would be a good test run for when I do the windows/deck. I put money down, and they arrived within a week to install the gutters. The crew was professional and hard working. They informed me they were out of the clips for holding the downspouts up when mowing, so they would return to install those when they had more. Totally understandable. They handed me a paper invoice and left. Thats when more issues arose. Upon leaving, I received no communication from Lindus, except for marketing emails and accounting sending me the invoice. I informed them that I would be more than happy to pay once the clips had been installed. No response. So a few more weeks pass and my wife noticed in one of the gutters outside of our window, there was a clip laying in the gutter. No problem, I will have them remove it when they come to finish the gutters. It is now over a month since the gutters were installed and I contacted them to see when they would be out to finish. So I am torn, because I am happy with the gutters and install, but unhappy with the lack of communication and professionalism. If I pay a premium price, I expect a premium experience. I would consider using a different contractor in the future.