Complete Construction

Complete construction, is a joke. Very dishonest, and the quality of work that was provided, was the worst I've ever seen. A job that was supposed to be 1.5 months turned into 4! Would not recommend to anyone. Update: No, not a competitor or former employee, a real customer. I would like to stay anonymous. Also your response to a review on Home Advisor, was super unprofessional! These people were worried about the safety of their dog, and grandchildren. Review by Gina M. in Layton, UT Project: Remodel a Bathroom I hired Complete Construction to update and fix 3 bathrooms, my kitchen floor and to install a new railing (I don't care what anyone from the company says it was installed backwards). My bathrooms look good and they all work. I'm giving them 1 star for the following reasons... 1. Poor communication. 2. Not showing up when they say they will. 3. Leaving doors open. (I have dogs and a 2 year old living here and we live on a busy street in Layton) 4. Angry or rude sub contractors. 5. Leaving messes. 6. Unorganized and poor planning. Response by Complete Construction: We are glad to hear that you feel the work we did looks good! I crew of 30 something year old, male, constructions works do not good dog/babysitters make. You are correct there. Unfortunately, unlike Santa Claus we do have to use your doors to bring product into the home and clear out demo materials. A sad but unavoidable fact. Luckily your adult children living with you were there to watch your grandchildren while the construction was happening. Making babysitting services unneeded. We really wish you had communicated your concerns about communication while we were in your home. We would have had communication where we could have fixed the communication issue, through your communicating with us your communication concerns. Even after this review, we were unable to get any communication from you after multiple attempts to communicate, by phone, text, email and HomeAdvisor. So we must communicate in a public communication, as the communication with your adult children appears not to have been communicated to you. Construction zones are indeed messy, again you are right there. We wish there was a way for it not to be, but it is. A good lesson for all, when you choose to live in a home that is under construction, there will be some mess. We have no doubt that it was more difficult for you with multiple generations of family living in the home all at once, with all of their belongings everywhere. We do however clean up each day around the items left in our construction zone as best we can. That darn drywall dust just gets everywhere, especially around personal items left out everywhere that are not put away. We even offer a "final clean" at the end of the project to do a more detailed clean up. Running a construction job with multiple trades and multiple tradesmen can feel unorganized at times to a homeowner, rest assured, your project manager and foremen both know what is going on at all times. Each project has its own project timelines and often dates and times get adjusted. The overall job however gets completed within the pre-disclosed timeframe, as your job did. It is not likely that someone will be in your home 9 hours a day, every day. For example, when setting a shower pan, that is only a couple hours of work, then it must set at least overnight before it can be touched again. This is in your best interest, and if a concern over scheduling had been communicated we would have explained the process more in-depth, and why some trades cannot work back to back. DIY TV with all its editing sure makes this process look seamless. It is not. I can confidently say that we did not install your banister with the newer post against the wall and wall bracket floating unattached at the top of the stair. (That would have been backwards). I wish we could post photos. I believe your complaint was how close the balusters have to be to meet code requirements. You did tell us you would have liked them more spread out when we did our final walk

Do not chose Complete Contruction out of Kaysville whatever you do. They were the absolute worst, I am 100% convinced their reviews are not a real representation of their business. I used them for 2 bathrooms and a bedroom remodel this time last year and wasted $20,000 with them. I thought that the highest and best put together bid was a sign of quick and satisfactory work, and honestly felt good about hiring them until the first day. I was beyond wrong, the work was sub par with everything that was touched had constant rework. To put this in persepctive of the whole job I'll give you day 1. They were doing both bathrooms and were told 3,000 times to do one at a time so I had a full bathroom to use for myself and 2 kids. This did not happen, day 1 coming home from work both of my bathrooms were gutted. I didn't have a working bath or shower for over 3 weeks and was showering at the gym, and the kids had to shower at their mom's. Timelines were blown out of the water, a 3 week total turned into 3 months even though I kept taking work off the table to do myself because I was so unhappy with what was going on. Then I was called in to talk to the owner about a review I posted online about her company. She told me repeatedly she would make it right and that they fired the contractor on the spot. Well she never called me back (like she promised she would) with an itemized bill or a total. Instead I got a bill in the mail 30 days later saying pay or see you in court. So I called her and she was blown away I got that bill and was confused to why my file was taken off her desk. Long story short this happened 2 more times. The last time she took $800 of a $20,000 Bill to "make it right" stating that was all the profit she had in the job. I told her I would just pay it to be done with the company. I get a call from an investigator wanting to put a lean on my house 2 weeks later... didn't even give me the 30 days from getting an actual total before trying to screw me over. Never got that itemized bill either btw. Even thought it was promised to me repeatedly by the contractor and it's legit owner. I'm an honest easy to work with man, please for the love of god do not use that company unless you're a trust fund baby and are a glutton for punishment. I would give it 0 stars if it let me. The lone bright spot was James Garcia from RMS Electric, he was incredible! So happy they subbed the electrical work.

I would not use this company or recommend them to any one. It took them 3 months to complete a 3 week job and if it wasn't for me bugging them all the time the job would have never been completed, because the forgot about finishing my job, and they call them selves COMPLETE construction, go figure. There so unorganized I had to call them 2 months after completing the job to tell them to come pick up there I received a response from the owner, with nothing but lies. I guess that is how they must do business to keep their fake ratings at 3.8. There stating the project timeline started on June 17 and ended on July 29 and they have decantation. So, do I and the project end on Sept 29. They also stated the reason it took so long was due to the carpet I ordered, that was about 10% of the reason the job took so long, the other 90% was due to the promises and not showing up on the job. As I mentioned in my first review, they had totally forgot about me several time and I had to keep calling them back and half the time they never returned my call. They also had to fire two of the project managers off my job for this same reason because I went directly to the owner and complained. They are also saying the reason the sent me to collections was due to me spending the insurance money, also lie. I cannot cash a check that is made out to two parties that is a no brainer something they do not have. I owed the 500 which was my deductible and agreed to pay them $100 per month if they invoice me each month. Well I be honest I waited two weeks after the first two invoiced arrived to make my payment first two payment. I wanted to give them some of their own medicine and see how they liked waiting. That was the last invoice I received then I received then I got call from collection. The reason I didn’t receive the third invoice is because they forgot to send them just like they forgot to come back and finish the job several times and also come get the insurance check that was made out to them, I had to call them and tell them I still had the check it was about to expire. They were recommended to mt by my insurance company MetLife so I dint feel I would need to look at their reviews but if I would have most of them are negative and I would have never used them. I have put in complaint to the BBB and he insurance company.

We recently moved to Colorado Springs from Houston, Texas. Prior to our move we purchased a town home with an unfinished basement that we planned to build-out. Mark Watkins with Complete Construction was referred to me by another contractor that was no longer in business. Mark met me at the town home on one of my three day visits to give me an estimate for the work. He took the time to carefully inspect the conditions and advised me of some things we needed to do that I was not aware of. The estimate was promptly received, complete, included everything that we discussed, and the cost was fair and reasonable. We needed the project to be complete before we moved in and Mark was willing and able to meet our schedule. We proceeded with construction while we were still living in Houston. They started construction the first week of May and were complete by the last week in June, a week before we were scheduled to move. Throughout the construction period, Marc kept us informed of the progress, including photos, and promptly requested clarifications when needed. His cost for changes and extras (there were many) were fair and not over priced. We thoroughly enjoyed working with Mark. Using a cliche, "This ain't my first rodeo". I am an architect with 40+ year experience and I would not hesitate to use them again and would highly recommend Mark Watkins and Complete Construction.

Complete Construction did such good work for me in the past, I hired this company again. Mark and his guys worked fast, were prompt, and look professional. My first floor needed to be redone. The work included taking everything out of the kitchen (cabinets, countertops, sink, flooring, light fixtures, etc). My living room had an outdated large moss rock fireplace that was torn out, my carpet and flooring was taken out, light fixtures, ceiling fan, all baseboards removed...everything. The bathroom cabinet, sink, countertop, toilet, light fixtures, and fan was removed. The fireplace was rebuilt to a modern look and turned out BEAUTIFUL. All new baseboards, paint, texture, and flooring was installed. The kitchen was completely rebuilt with granite countertops, new cabinets, sink, and light fixtures. The dining room ceiling fan and lights were put in. All carpet and flooring was replaced with luxury vinyl, and I love it!! My home was taken down to it’s bare bones and rebuilt. I had an idea of what the finished project would look like, but when it was completed, it far exceeded my expectations. Mark communicated every detail with me during the whole process. I’ve been very pleased using Complete Construction for 2 big projects. I have more work to be done, and will definitely hire them again!!!