Perfect Palapas

While we have been happy overall with our palapa, I would not say it was high quality. We went them because they were cheapest but the construction was pretty rough, messy and rushed - because they were late after having pushed the build to my latest deadline. They were slapping on varnish as guests were arriving, so bad that when it dried I sanded and re-varnished the ledge myself. However, within 2 years a huge piece of palm leaf flew off the top, leaving a hole and black plastic waving like a flag. I sent pictures and requests…. 3 years later I am still trying to get them to come out. It’s not convenient as I’m in Waco. Their responses are slow and several times they have said they would come by on the way to Dallas but have not. They are supposed to be finishing a job in Dallas right now but will not give me a specific appointment. I truly believe they do not intend to. I will update if they do. One of the worst customer service experiences ever. They will take your money and eventually get your job done, but don’t expect any service after that. Update June 2023 - after several texts back and forth of me reminding them and them saying they’ll come, they finally quit responding. I have a quote from a different company to repair Perfect Palapa’s warranty work for $3500 :/ Update August 2023 - After I posted my initial review, someone from the company replied with a phone number and request to call them. I did and was able to speak with a different person than I had for the last 3 years. Of course, he was apologetic and wanted to resolve the issue. He agreed to come repair the palapa but we both knew it would not look good - a brand new piece on the top of an old roof would look weird. So they offered to replace the whole top with a discount for the problems with the old one. We went with a synthetic top for longevity, which doesn't look as good as the original natural palm leaf palapa, but it's fine and should last 20 years instead of 5. Adam was available every time I called or texted and made sure it was taken care of. When they came out, they removed and replaced the top, cleaned up and were gone before I even got home. I have uploaded a picture of the replaced top.

Perfect Palapas just finished our palapa along with concrete slab this past friday just in time for my son’s graduation party the next day!! they fully delivered! we had a lot of family and friends come over, I’m so glad we asked for business cards, we actually ran out! i’m sure they will be getting a lot of calls, we have recommended them 100% As for the prices, we decided to go with the best package they offer which was in our budget! a week before we found out about them we almost signed a contract with another palapa company, but my husband went on a full on search before we made the decision with the other company! we came across these guys and we decided to give them a try anyway, it was a free estimate, it wouldn’t hurt. We sent them an email stating we wanted a quote and we had them come out the very next day! Aaron Jr was on time, in fact early! He is very professional, honest and covers every detail! We decided to go with them right away! we signed the contract within 2hrs. of his visit! On the time they started our palapa and concrete slab the workers were amazing! We didn’t have much contact with them, but we trusted them to come in and out of our back yard as needed! The project manager Fabian was very nice and always updating us on how the job was coming along! By the time they were finished they left the space spotless! We are 100% happy with our investment in Perfect Palapas! We have spent more time out on the pool and under the palapa ever since! Best backyard update ever! I hope my long review helps those who love to know a little more about you’re putting your money into!

If you need a Palapa of top quality you need Perfect Palapas!!! First the company is 1st class. They are professional and skilled who know their product. They do not use high pressure sale tactics or try to sell something you don't want. They are easy to work with and are available for question. They do what they said they would. Their Crew is skilled and thoughtful. Ernie and Fabian are on the job watching and working with the crew to insure everything is taking care of. Perfect Palapas built me a custom palapa to fit my patio. Believe me this was no easy task. The finished product was beyond my expectations!!! ! highly recommend this company and I would definitely use them again.

My experience with Aaron and Perfect Palapas was incredibly satisfying right out of the gate. Aaron met with me on several occasions to discuss my objectives and assist in the planning of my backyard palapa. Once we had a vision Aaron and his crews ensured my goal became reality. I asked for an unrealistic timeframe however they not only met the deadline the finished palapa exceeded our expectations they are highly skilled motivated and professional. I’m not the type of person to offer over the top praise if not warranted in this case, we couldn’t be happier with the result and looking forward to some epic parties!

My experience with Perfect Palapa was absolutely phenomenal. Aaron took the time to thoroughly discuss all available options with us, weighing the pros and cons and offering invaluable recommendations. After providing him with our budget, together, we crafted a comprehensive plan. Aaron and his team swiftly executed the project with precision, delivering exceptional results in a timely manner. The final product is nothing short of breathtaking—a stunning addition to our backyard that we're eagerly anticipating entertaining in our backyard. Our heartfelt gratitude for such an outstanding job!