United Structural Systems

If I could give USS 20 stars I would but I will just put reviews anywhere I can to get the 20 stars. Lol i contacted USS and a few other company’s because of my crawl space kept getting tunnels due to moles drilling under the footer causing water to build up in my crawl space and eventually penetrate my basement wall. I had a temporary fix but was only ment to be temporary. I started contacting a few company’s for estimates and out of the 4 i encountered Ben Perkins who came out and didn’t try to sell me a bunch of stuff I didn’t need. I knew exactly what I needed done and he sent me a estimate but to my surprise wasn’t bad at all I elected to have USS conduct the job. Fast forward 2 months I received a telephone call the day before my start date of 23 September 2021 from Dustin Barr who is the Master Foreman for my project. He called and let me know when they were starting. The next day he arrived I was getting ready to go to work and he wanted to show what all he was doing and asked where I wanted the discharge to run out of my home and where to pop it up in the yard we agreed on everything and let him do his work while I went to work. While at work I received a call asking if it’s ok to extend the drainage system another 10 feet so that the sump is on the basement wall I was happy he noticed that because honestly that’s where I wanted it to be. I agreed and he went back to crawling around my small crawl space. The next few days Dustin and his assistant David Adams not only completed excellent work he kept me well informed explaining what everything is and what it does. They didn’t make a mess they didn’t kill my grass they were both respectful of my home, my yard and to me. These 2 gentlemen especially Dustin are very focused on attention to detail and customer service. I highly recommend USS to complete any work at your home. Im also extremely happy I didn’t get a “ floating“ estimate because my biggest fear was the price continuing to go up as the job progressed. The price was EXACTLY the same price I received the day Mr. Perkins quoted it 2 months prior. Very satisfied customer and I’m able to sleep better during heavy rain not worrying about my crawl space anymore! -Services I received was a crawl space Drainage system, sump and sump pump and discharge out into the yard. And the entire crawl space Encapsulated .

Top notch: Professional, courteous, at a very reasonable cost. Our Remodeling firm was hired to repair a severe foundation failure in the a historic building in Monteagle. A dining hall had been built in the location of an old hotel. After many weeks of relentless rain the foundation failed and I hired a civil engineer to quickly look at the problem. We temporarily secured the foundation and the engineer suggested I call Kenny Williams at USS. The next morning Kenny came and identified a permanent fix. We very quickly got a quote complete with drawings. The whole process of scheduling the job went very smoothly and I really appreciate the communications from the office. We got confirmation of insurance, tax forms that we need for our paperwork and scheduling help from Andrea Thomason, Melinda Rufffin, Anna Sholar, and Mary Green. I also got a call from Michael Rigsby the crew leader when he was en-route to the job and they arrived on time. The team of three went right to work installing 4 jacks that went down over 15 feet before hitting rock. (In Monteagle, TN it is very rare to have so much depth to rock and we wonder if there wasn't an old cistern or something from the old hotel that was filled in when the dining hall was built.) The crew leader Michael Rigsby with helpers Michael Lynch and Jacob Seay used highly specialized equipment and expertise and they worked hard and efficiently. They did an excellent job of cleaning up also. Aside for the fixed foundation you couldn't tell they were there. We are so happy with the repairs and confident that the foundation will now stand the test of time. Being in the remodeling business, I can say that the work and materials are top-notch. While a foundation problem can be very stressful the USS team made it seem easy. Thank you again Kenny, Michael, and the entire team.

From Amanda Blount: I wanted to take the time to compliment USS. On top of retiring from the military, I also worked for the government as a service and logistics contract and grant manager for over 15 years and as a project manager on some of the contracts as well. I have worked with a huge variety of companies on large contracts, but the incredible professionalism of everyone in USS is unmatched. I'm not sure what type of professional training USS has going on over there, but every company needs to adopt it. Every employee on my project is positive even in the worst of conditions, they work hard, and they give their 100% in everything they do. Every employee I have met not only speaks highly about USS, but they also brag about USS without being prompted. The USS crews are the hardest working and most dedicated employees I've ever seen. I also want to say that Wyatt is an incredible leader and his entire crew speaks highly of him. Wyatt is incredibly experienced and knows so much about his job it's incredible. He leads his team with strength of character and integrity. He's a born leader. My compliment includes the office as well. Michele is amazing and has been incredibly helpful to me and I really appreciate her. Ben has been a rockstar from the very beginning. He's very knowledgeable about his work and works with the customer so well. I haven't met one person with USS who isn't an amazing asset to the company and customer. ------- Hands down, USS is absolutely the best company to work with. Everyday I'm so happy to have found them. Ben, Wyatt, Brian, Noah, Michele, and so many more USS employees, that are working on my property, are incredible. This is a huge job, yet, they make it look like they tackle this kind of work everyday... because they do. They are all highly experienced. -- USS is the best.

We used USS to do some waterproofing and wall stabilization in our basement. I've always heard of USS, but we've never had a need to use them. This issue popped up in our basement where we were getting water through the block and some of the walls were starting to bow in. We got several quotes for this work and decided to use USS on the job. Chris was great to deal with during the estimation process and he was really patient with us. He answered every question we had and then some. They're a local company, guarantee their work for life, and include a non-transferrable warranty. We were a little nervous when the crew showed up and work began. However, we couldn't have been more happy with Jason and his crew that did the work. They communicated, showed up when they said they would, performed quality work, cleaned up after each day, and followed up with me at the end of each day to see if I had any questions. Once the project was finished, we reviewed every aspect of the work and Jason wanted to make sure I was happy with everything. Jason and the crew left the jobsite that day after doing a full cleanup and even locked up our doors. I was shocked with how much customer service was given to us. In Jason's words, he wanted to treat our home like he would his own home. That meant a lot to us. We would not hesitate to use USS again in the future or recommend them to anyone!

I am a repeat USS customer that deeply appreciates them. At a previous house, USS improved the support of a bouncy floor. The process included adding new supports in the crawl space, and then returning for minor adjustments over the course of several years. I appreciate that they diligently kept up with the project. Every crew that came out was professional and great folks with which to work. That floor is now rock solid. Because of that great experience, I again reached out to them for help at my current home. This time it was a sink hole in the yard. I particularly appreciate how Kenny at USS first very carefully and thoroughly guided me through the process (both remotely and in person) of identifying the problem. I learned that many times, it is not a true sink hole. His goal was to get the problem solved safely and correctly without charging me a fortune for work that I did not need. Once we eliminated other causes, within a few days a team came out with heavy equipment and material to thoroughly identify and remediate the problem. A year later, you would never know that there was a sink hole or that they had to dig up a big area of my yard to fix it. A sink hole is a scary thing. I appreciate their expertise, their guidance, and their thoroughness. I have recommended them to friends since.