The Barn Store

I’m not sure I can recommend The Barn Store if you are looking to have something built. It all started out great, they were kind and prompt to show up and survey/quote our job. Then we spent the last 4 1/2 months trying to get them to actually build our shop after signing a contract with them mid-April. They told us we were too far away from their other jobs to get to us quickly. We then learned that five houses down from us they are building a shop, and signed that contract three weeks after us but put us on the same schedule. They never called, texted, or emailed to update us on anything, even after they had passed the date it was quoted to be completed yet hadn’t even begun. I called to question what was happening several times. I called and got quite upset with them that it had been 15 weeks and they hadn’t even shown up to our property. I wrote them their checks on time and paid what they asked. And I got horrible customer service in return. I spoke with the owner who tried to firmly assure me this was all related to Covid, although we signed the contract for this prior to any lumber or materials shortage began. The excavation was done wrong initially, but they came back and fixed that 6 days later. They spent 18 working days building vs the 7 they quoted us. They poured the concrete but did not pour the pad for the porch we asked for. That’s when they told us it was not in the contract, which I re-read and it was not, so my own fault for not checking the contract closer prior to signing it. But I did feel led to believe that was included. They also did not fill in the post holes so there is about 2 feet deep open space around them. After they finally finished, we paid our last check and are glad to be done. Signed our contract April 16th, building completed August 25th. I am sure they think I am a jerk after the phone calls I’ve made to them, when I am normally very easy going, but at this point, I feel there is no excuse for their lack of customer service and communication. Our building is nice, but I would say it’s just average. ***update 11/13/2020 I have had all my electrical work done and as we get ready to turn it on through the electric department today, our county notified us that The Barn Store never filed for our final inspection. Now I am being delayed on electrical again due to fault of The Barn Store. I have also found approximately 30 holes that were drilled in the tin along one of the exterior walls of my building, nothing in them. Just open pilot holes. Now I will be fixing this as well.

So this review is only for the initial stages/sales piece of my home construction process with The Barn Store. I currently have a build ongoing with site work happening in early Jan. Kennedy has handled everything as smoothly as one can given how wild building a home/barndo can be. You can see other reviews singing her praise because she seriously helped me out throughout the initial stages and answering my silly questions at a moments notice *once she was involved.* Now... why am I docking 1 star? This isn't due to Kennedy at all - in fact if it weren't for Kennedy then I wouldn't have stuck around with The Barn Store, period, given how my original salesperson disappeared and the architect was having his own issues with the company (ended up costing me 3 months of teeth-pulling effort trying to get floor plans finished by this person) in 2023. Again, Kennedy was basically dumped this mess and managed to save it among with making things right across the board. I'm not saying The Barn Store experience is like this with everyone since I'll fully admit my situation could be perceived as an outlier... but those first few months were a massive pain. Nevertheless I look forward to seeing my project to completion with The Barn Store!

If you need a barn/garage built, The Barn Store is the company for you. The service and professionalism is far greater than 5 stars. Should be 10 stars. Once contract is finalized the price is what the price will be. They don't come back, like other companies often time do and say..Oooo I need to add an additional charge. The only additional charge would be if I had change something. They kept me updated on the time they would show up and unless due to weather they had to reschedule. Other companies often time have excuses why they can't show when scheduled. The Barn store does not over schedule because when it is time for them to build your barn you are their #1 priority until completed. I worked with Stephanie to help me finalize my color's and contract and she is #1. She wanted me to have what I wanted and worked within my budget. Which was taking away or adding for me to be able to be within my budget but be proud of the barn. Check out the picture of my barn in the snow.

I had a 24x60 barn built their customer service was great Stephanie was excellent she promptly made an appointment after I called them to come see my building site and helped with estimation on cost of site work due to grade difference she then worked up several quotes for me on different sizes, amount of doors, options ect to help me determine exactly the building I wanted. They were always responsive to my phone calls and questions. I didn't get identical quotes from other companies just rough estimates so can't really speak to the financial end of it. If I did it again I would do more research on the building materials and dimensions of lumber and other details but overall it seems to be a good building that they stand behind with a warranty. Main thing for me it was very convenient to go with them they handle the whole process start to finish. Steve

We would highly recommend The Barn Store! Everyone there, including their sub contractors, were very professional. There were a few hiccups with weather delays and the wrong stone being delivered. Which is understandable, given this size project and all the moving parts involved. However, anytime I made them aware of an issue, they were quick to react and take care of anything I asked for. The price at the beginning was the price at the end! Stephanie was great at helping us design our building. Clark and Austin managed our project very well, and kept me comfortable even though I had a million questions throughout the process. And Dub Gibbens in the office was a joy to work with! If I ever do another project like this, I will definitely use The Barn Store again. Thank you all! Mike Spillman