Elite Renovations

Update: I've changed my review from one star to three stars. The owner has contacted me and the company is doing their best to rectify the situation and so far I am satisfied and impressed with their response. I also contacted my sales person to let him know what happened and, true to my initial impression of his excellence he is also now invested in correcting the situation. I will continue to update this review as things progress. For now I recommend that if you use this company and Tim is your contact, consider requesting a different contact. ------------- Hired Casanova to replace my roof. Ralph was my sales guy and he was excellent. Tim was my contact and he was dismissive and disrepectful. My house is tiny and so is my driveway. No yard or street parking so needed to be strategic about dumpster and supply placement- and I had to be present. Tim didn't respect this and I had to call six times before getting him to agree to have the third-party company contact me to let me they were on their way with the dumpster. Work was to be done on a Friday10/2 but it was raining. Guys came on Sunday 10/4 at 8:30 am instead- despite the town ordinance that work can not be done on Sundays before 10am. Didn't bother me, and neighbors didn't seem to mind so I didn't complain. Took them just over three hours to remove and replace the roof- a little quick, but a small roof. They cleaned up well. I didn't think much of it. Then I noticed that the flashing around the chimney has a 3/4" gap at one of the corners. I looked closer. There are unsealed gaps all around the chimney flashing and it is so sloppy and not placed under the shingle as per code. There is debris stuck under the shingle at roof edge in a couple of places which are visible from the ground. There are gaps in the drop edge and in one place there is even a 1.5" gap in the shingle layer. The shingles are wavy and have gaps which will probably settle- but I am noting that here as we move into the next step of disservice. On Friday 10/9 told Tim about all of this and he asked for photos. I got on a ladder and took photos with a real camera- not my phone- posted them to a Google drive and sent an email with a link to the photos and detailed description. I acknowledged that most of the waviness was because of cooler temps and needing time to settle. Tim's text response "I am in meetings I will look at it later." Didn't hear from him, did some follow up with a contact who is a construction inspector and texted time on Sunday 10/11 that we need to hold off on the gutter install which was scheduled the next morning, Monday 10/12. He did not acknowledge, nor had he acknowledged my email or photos. On Monday morning- a rainy day- he called and casually asked about when we could reschedule the gutter install. I told him that it would be after we got the roof taken care of and his response was "what is wrong with the roof." I reminded him I'd sent 83MB of photos and a detailed email and that SOB mansplained that the wavy roof was because of cooler temps and needed time to settle. After weeks of him not taking me seriously and showing zero respect, that was it. I told him off. I reminded him that it took six calls to get what I needed regarding my driveway. I reminded him that I sent an email that he obviously didn't consider important enough to read. I told him I'd texted him THE NIGHT BEFORE about putting off the gutter work until we address the problems with the roof. And finally, I told him that I wanted to see the permit and get the work inspected before we move forward on the gutters and before he sees a the balance paid. Suddenly he took me seriously. And here's why: They didn't pull a permit. I called my town's building department this morning (10/13) to find out if a permit was pulled, and it was not. Building inspector coming Thursday. If you want a company that cares about its work and its clients, this isn't it. Photos are a small sample of what I've documented.

Casanova “A” team arrived at my home this past Friday to re-shingle my roof. I am a semi-retired aircraft mechanic with probably 6+ years of experience in production control so I do know a bit about tasks being done correctly and timely. I was truly amazed on how well this team preforms in all aspects. 7:00 am team arrives and sets up support equipment. 7:10 am removal of old shingles begins with 7 troops on roof and 2 on ground hauling away refuse. 8:40 am roof is cleared of old shingles and inspection of plywood is conducted. No discrepancies noted. 9:45 am rain and ice paper installation begins. 10:30 am new shingles start being installed along with the crown caps. 12:10 pm 10 minute lunch break. 12:20 pm Sealing of chimmey, installation of cupola, and last minute trim pieces secure, and visual inspection accomplished. 1:30 pm project completed and all personnel are assisting in picking up with clean-up and trolling with magnetic rollers for old nail removal. 1:50 pm they’re outta here! What can I say? To Team “A”- Thank you for your hard work and accomplishments. And, to whoever at Casanova is responsible for hiring individuals of this magnitude, “well done”! My brother in Wallingford had his roof done by Casanova and recommended you. He said I wouldn’t be disappointed. As usual, he was right!

From start to finish this project has been on point. Everyone we had contact with was knowledgeable, explained everything, and were true craftsmen. Adam was our salesman and he kept us informed every step of the way, from material drop days to weather delays. Louie and his entire crew, did little things for us, like installing new fixtures, doorbells, etc. Things my parents at this time would not have been able to do. They even installed their house number on the home which was the finishing touch and so nice to do. Their work ethic, their kindness, their knowledge and eye for detail did not go unnoticed. Highly recommend this team and this company for any project. They installed our roof in 1 day, installed our siding and our new gutters with gutter guards. They transformed the look of our home and not only bumped up the curb appeal but now my father has no reason to get on the roof anymore! Thank you Casanova! Thank you to Adam, Tim, Louie, Bobby, Jeremiah, and any one else that worked on our home. It is beautiful! See for yourself. From Gold to glory!!!

I had a great experience with Casanova Remodeling for my roof replacement. My sales rep, Matt, was great to work with from the very beginning. He was extremely patient and went over everything in detail. He took time to answer all my questions during our initial meeting. The crew that replaced my roof were also awesome. They were bright and early, did a phenomenal job with the roof replacement, and an even better job with the cleanup. They left my property cleaner than it was when they got here. Casanova also replaced my gutters. The team for this was great too. The gutters look very nice and the crew for the gutters took the time to make sure everything was they way I wanted it. I have had negative experiences with contractors in the past so I am always weary when I need to bring a contractor out to work at my home, but Casanova took great care of my home and was very responsive/proactive throughout the entire process. Matt also checked in after each step to make sure I was comfortable and happy with everything. I would highly recommend them.

I had your sales man Philip Catanzaro come out to my house to look at a leaking skylight in my roof. I am a Condo owner and therefore have an HOA. The walkthrough and assessment of the condition of the whole roof was spot on! He was very pleasant to have at my home and knowledgeable of the product. When i brought his assessment to my HOA, the result was that I no longer had to cover this expense myself and the HOA was going to pay to not only repair my skylight but replace the whole roof. Unfortunately, because the HOA took this over I was not able to sign with Casanova, but if it was up to me I would have immediately. This has been an ongoing issue with my HOA, and they kept declining to cover this and telling me it was my responsibility. However, i am truly grateful that his honestly and integrity lead to an outcome that forced my HOA to do the right thing and I was able to keep my money, I am sure any condo owner could relate to this. Thanks again Philip Catanzaro!