Solid Structures

When we paid for our fence, it was about 2 weeks before we even heard back from the company giving us an estimate about when it would be installed. We were told it would be towards the end of the following month. Indeed, when we were given an exact date, it was the very last day of the following month. The day before our scheduled install date, we recieved a text stating the crew was behind on other jobs so ours was being pushed back a day, and they would arrive between 8-10AM the following morning. We told the company we would have to leave later in the day as we already had something planned for that day, they said that was fine and they would just leave what we needed to sign at the end of the process for us to sign and return when we got back home. By 10:15 that morning no one had showed up to our house. We asked if the crew was still coming, and were told that the builder was supposed to have called us to let us know he was running late, but should be on his way to us now. At around 10:30 we did recieve a call from the builder stating he was running about 35-45 minutes late. At about 11:30 they finally showed up to our house. They asked to plug something into one of our outdoor outlets. And I was asked to sign something which was given a very casual and brief explanation. I was not given a copy. Then they got to work. I would say for about the first 30-60 minutes they worked well together as a team, and then we noticed one of the men sitting in the truck doing nothing for an hour while the other man continued to dig holes. The process definitely went much faster when they were working together, but we assumed he was on a lunch break. When we were leaving they were both in the truck eating on their actual lunch break. There were several other times we saw them not working. Our main frustration with this was that our yard is not big at all and we were told this would take less than a day to complete. They did call us around 4 and said the fence was done with the exception of the gate, because the concrete needed more time to set. They asked my husband to pour water in the holes to cure the concrete when we got home and told us they would be back in the morning to hang the gate. When we asked the next morning what time they were coming, they told us they were taking the day off because they have been working 7 days a week since they are so behind on their jobs. I get it, everyone needs a day off. But maybe if they showed up on time and worked more than they sat in the truck and relaxed they wouldn't be so behind? Anyway, they did show up the next day and they finished our fence. When my husband asked what we needed to sign now that everything was finished, they told him they "forgot" they already had me sign this the first day the came before any work even started. This basically said our fence was finished and we agreed everything was fine. How do you forget that what I'm signing before you even begin working is something I'm not supposed to sign until the work is completed? Yes, I should have taken the time to read the fine print, but you'd assume the workers from a company like this coming to your home would be trustworthy and get things signed at the appropriate time. This left me with an uneasy feeling and I'm glad our fence turned out fine since I unknowingly already signed agreeing that it had. The fence itself is great, though extremely overpriced. The wait to get it was very long and the installation process was honestly frustrating. I can't really say that I would recommend this company. I wish we would have done more research. This fence is extremely overpriced and there are better options out there.

After a couple wet seasons, many 4x4s on our fence of 26 years has significant wood rot. I convinced my husband we could replace them ourselves... Simply dig them out and refasten the panels to the new ones... right? Oh, Nooooo. We spent 3 hrs digging up just one post. Then a neighbor said we had to remove the panels first, which we nearly killed ourselves doing they are HEAVY! After 7 hrs, I was resigned to the fact we needed a new fence and would incur a big expense that I'd hoped was a couple years away. I wanted to hire a reputable company and get a guarantee, so I went online and asked for an estimate from Home Depot. The next day, I got a call from a bright, personable young woman - Jen Coradi. She asked me a few questions about the type of fence I wanted and surprised me by telling me ballpark costs for it right over the phone, then set-up the appointment for the final estimate at my home. Because she gave some numbers up-front AND described the product, I felt more prepared for the in-person meet. I had expected to have to buy cheap panels to stay in-budget, but she said I'd actually get a better quality product for less than those panels! I took leave from work to get home to meet Jen - I appreciated that she was on-time for me. She gave me her complete attention the whole time, from measuring the fence to giving me estimates on options to consider. Once I made my choices she carefully made the contract and explained everything as we went. Technology can go awry and it did a bit, but she kindly apologized and found a way to proceed. I found Jen to be an incredibly positive person and up-front with accurate information - I never felt that anything was hidden or that I was being led or upsold as I have so often felt in talking to sales folks. Though the fence isnt inexpensive, it isnt as bad as I thought and Jen made the experience trustworthy and even a little fun. Because of her I believe I am getting a good product at a good price. Jen is truly an asset to this company - thanks!!!!

Update: The Solid Structures GM reached out after I posted this review and offered to reapply the polymeric sand at no cost. Due to the weather and some missed communications, this was completed in about three weeks. I appreciate the dedication to customer satisfaction they demonstrated during this experience. Here's to hoping we don't run into the same issue 2 years from now! Solid Structures did a paver patio for us 2 years ago, which replaced a deck we had previously. On the second day of the project, after the pavers were placed and the polymeric sand was laid, there was a forcasted downpour a few hours later. Knowing this downpour was on its way and a downpour may cause issues with the sand curing, I reached out to Ryan and also talked with the job leader to make sure this wouldn't be an issue, which they both assured me it wouldn't be. Fast forward to now, we have weeds growing between the pavers, which we expressed as a worry to Ryan when he first suggested a paver patio. I reached out to Solid Structures today, and the solution would likely be that the polymeric sand would need to be reapplied. Since its been 2 years, this is something we will either need to do ourselves or pay them to do however, based on my research, if the sand had an opportunity to properly cure, we wouldn't be in this predicament. I trusted Ryan and the job leader when they said it wouldn't be an issue, they are the experts after all, but I should have trusted my gut and either asked them to hold off or cover the patio prior to the downpour. Now I'm stuck with either having to constantly pull weeds, reapplying the polymeric sand myself, or paying a lot of money to have someone else reapply it. Other than this issue, I am mostly satisfied with the patio, and the crew were hardworking and respectful. However, I'm not sure I would recommend Solid Structures since I feel the issue we are experiencing could have easily been avoided.

Solid structures replaced our front sidewalk and built a new walkway from the side garage door to a new patio in the back yard. A total of between 500 and 600 sq ft. The crew worked together well and the young man laying the pavers was really a bit of an artist in fitting and shaping the pavers through the curves and fit up at existing structures. Nick, who quoted the job and provided the design sketches, was always available to address any questions and was flexible on the minor design change we had during the project, which was unforseen by all. This project was completed on 6/3/24. Solid Structures actually started and finished this project ahead of the original timeline, which was a bonus for us due to our schedule. The project has been complete for a couple of weeks now and no issues have arised however, I am confident if anything does arise that Solid Structure team will address it properly. We are overall very happy with the end product and the effort of the crew assigned to this project. The only criticism I have is in regard to some of the communications. We'll not address any specifics here, but there were a few times when work should have been paused and a discussion had without the customer initiating it. We chose Solid Structures because of their A+ BBB rating, reviews, and Nick was pretty convincing too. Thank you to all that was involved with this job. We may have a fence and gate job coming up, any ideas? DLB

I can’t recommend Solid Structures enough! We have hired them to rebuild our deck, install our pool patio pavers and ultimately the pool fencing. Each crew member who has been on site has been outstanding. Our experience started with Ryan who helped select our materials, design, layout, and even went above and beyond coordinating with our concrete pool contractor to ensure an overall quality product. He has been in constant contact ensuring the project has gone smoothly. If any site challenges arise, he is immediately reaching out and offering solutions. For the deck project Lucky and Montrel are superior craftsmen. They were meticulous laying out and installing the deck and did a great job coordinating the supplies, permit inspections and installation of the light kit. For the paver pool deck, Mariano and Gabriella were excellent with the site prep and paver installation. They were some of the hardest workers I have ever seen and worked with me to run conduit and some items that really helped me out. The entire solid structures team has been a pleasure to work with and we couldn’t be happier. There has been consistent clear communication on schedule and project cycle. Once the fence is complete we will revise the review however, I anticipate them to once again exceed my expectations.