Collier Construction

We started working with Collier Construction at the tail end of 2019 and honestly, I cannot say enough good things about this builder and the whole team who built our home in the Camber Hill neighborhood. We experienced something SO different with Collier than with every other builder we have worked with in the past. Simply put, they are not your typical builder. Because of this, I realized that I needed to let that be known and leave a review. So, here it is... The short of it is this, I believe Collier Construction is one of the very best, if not the best building company in Chattanooga. And here’s why... throughout the entire building, design, closing, punch list, etc. process, this company proved themselves trustworthy. Every step of the way I encountered integrity, honesty, openness, and a willingness to work with us to meet our desires and needs for our new home. That may not be what some people care about, but to us, that was everything we needed. The longer and more detailed of it is this... I absolutely LOVE this house they built for us! We moved in, April of 2020 and I am still overjoyed by the amazing job they did on this house! The longer we’re here the more I appreciate how “live-able” it is! With my family of 5, I find myself more and more impressed at the thoughtful design layout and architecture of the house- it somehow seems to help the everyday activities of family life, just flow a bit better. Also, Collier’s design team is something special! The style is on point! It’s that perfect mix of trendy and modern, but also simple with clean lines and neutral tones which always seem to age well. At first I wanted to make all the decisions when it came to tile and fixtures and flooring and all that stuff, and so I was able to meet with their interior designer. She worked with me and heard my thoughts and adjusted things so I could have what I wanted. But somewhere in the process of all this, I realized that her skill and eye for design and what works well together and cohesively, far exceeded my own. I soon realized that I didn’t have to hold it so tightly, and that I could trust her to make amazing design choices. We closed without a hitch and with only a small list of things that remained to be completed (this list was comprised mostly of items that had not come in yet due to Covid and the sudden issues with manufacturing and production) but the superintendent over our house build was truly exceptional in getting things set up quickly, and done well. Even when a small issue arose, he was quick to respond and provide information on what needed to be done and when we could expect it to be completed, and he was always true to his word. I would recommend Collier to anyone! They’re amazing.

I bought a new construction. Found out they didn’t fill the HVAC completely with coolant, which cause water damage on my floors from the line freezing. Found out they improperly installed my HVAC—there’s a zip tie holding the drain line down. So now my walls have water damage and my floors. They didn’t correctly install my shower so water comes down the tiled wall onto the edge of the tub then drips onto my molding. They did not build the parking lot large enough for the vehicles to park in it and back out comfortably.They didn’t complete the paint job. Spilt paint under the fridge then pushed the fridge over it. They did not complete the 11 month corrections as they say they’ll do. The trim is coming off around my windows. They didn’t finish weather stripping my doors (I had to do it myself). They manipulated us to think we’d have control over the HOA when our homes sold then added another LOT of homes to our group so they could use our $$$ for landscaping these new homes that aren’t ours. They are unresponsive. All the homes have problems. I regret this purchase. It will cost me over $20k to correct the poor build of my home and prevent the damage from growing—like fixing my HVAC so my floors and walls aren’t further damaged. I have the least expenses. Others have cracks in their foundation, warped floors, leaking roofs, flooding in the crawl space, and gutters falling off after one year. And my home is 1.5 years old. Since 2018: I found that Collier used obsolete HVAC units because they were discounted. My foundation is warped. The tape between the Sheetrock is coming off on my ceilings. Outlets incorrectly installed and with poor mudding to cover it up. The tiles in the shower were never sealed. My roof is sagging by several inches. The gutters were not correctly installed. They planted invasive bamboo that is now destroying the asphalt driveway. They also used my water to help pour the foundations for the homes next door and have not compensated me for that few hundred dollar bill. They never followed up on the 11month punch card. They never responded to emails. My neighbor’s home was built by them after mine, and they just replaced the WHOLE ROOF. I was able to reach out to some of their contractors, who have cut all ties with Collier after their experience. Some have been kind enough to help me. No ethics. No respect. I’ve spent a few grand so far to make up for the mistakes of collier. Thought buying a new home wouldn’t come with all these issues. Update: I emailed. Called. Mailed my form in. Applied the warranty issues online. Went to their office. They NEVER responded. The Bumgard family is related to the Collier’s. So the comments by them are biased. Same with the one from Ms Collier. The absolute corruption and unethical behavior is impressive honestly. We have tried taking him to court but got no where. Helps when someone is chair on the Chattanooga housing authority.

I bought a new construction. Found out they didn’t fill the HVAC completely with coolant, which cause water damage on my floors from the line freezing. Found out they improperly installed my HVAC—there’s a zip tie holding the drain line down. So now my walls have water damage and my floors. They didn’t correctly install my shower so water comes down the tiled wall onto the edge of the tub then drips onto my molding. They did not build the parking lot large enough for the vehicles to park in it and back out comfortably.They didn’t complete the paint job. Spilt paint under the fridge then pushed the fridge over it. They did not complete the 11 month corrections as they say they’ll do. The trim is coming off around my windows. They didn’t finish weather stripping my doors (I had to do it myself). They manipulated us to think we’d have control over the HOA when our homes sold then added another LOT of homes to our group so they could use our $$$ for landscaping these new homes that aren’t ours. They are unresponsive. All the homes have problems. I regret this purchase. It will cost me over $20k to correct the poor build of my home and prevent the damage from growing—like fixing my HVAC so my floors and walls aren’t further damaged. I have the least expenses. Others have cracks in their foundation, warped floors, leaking roofs, flooding in the crawl space, and gutters falling off after one year. And my home is 1.5 years old. Since 2018: I found that Collier used obsolete HVAC units because they were discounted. My foundation is warped. The tape between the Sheetrock is coming off on my ceilings. Outlets incorrectly installed and with poor mudding to cover it up. The tiles in the shower were never sealed. My roof is sagging by several inches. The gutters were not correctly installed. They planted invasive bamboo that is now destroying the asphalt driveway. They also used my water to help pour the foundations for the homes next door and have not compensated me for that few hundred dollar bill. They never followed up on the 11month punch card. They never responded to emails. My neighbor’s home was built by them after mine, and they just replaced the WHOLE ROOF. I was able to reach out to some of their contractors, who have cut all ties with Collier after their experience. Some have been kind enough to help me. No ethics. No respect. I’ve spent a few grand so far to make up for the mistakes of collier. Thought buying a new home wouldn’t come with all these issues.

Collier Construction was a nightmare to work with. Ethan doesnt care about the people he builds houses for. Once you close forget about anything he says. He doesnt stand behind his product or his word. I paid for a specific shower glass to be installed and it was 10" off of what the spec sheet said. We paid extra for it. He will not fix it, nor will he refund the money and just laughs about it. He also has had to put more floor joists in my home because my floor is buckling. The floor is still buckling!!! He did replace a cast iron tub due to it being cracked(7 inches) by the guys that put it in. ONLY because I was able to get another tub for free from Kohler and his main head project manager told him they needed to do the labor--it was the right thing to do!! He does NOT stand behind his homes. We had over 100 things on our walk through list when we closed. Now it is almost 3 years later and still working on them!!!!! If we can get them to do them. They want us to call the workers. We also had issues with our outside garage lights. They kept going out. We had to replace them at least 2-3 times each. Finally had OUR electrician check the wiring.(Their electrician check it and said it was ok but the lights still kept burning out.) Our electrician checked it and found that some of the wiring was too much for the lights they had overloaded it. He said it could have caused a house fire. The house we are in is not one of their townhouses. It is in the more expensive neighborhood of Camber Hill! They are trying to sell homes there now for way over what they are worth. Their designer puts the same designs in all her houses and NO amenities for the prices they are asking. Cheaply made for almost 1M STAY AWAY!!!!! Ethan Collier and Collier Construction is NOT to be trusted! **It is close to 4 years since we closed. We are still trying to have our floors repaired from when it was built. Collier Construction will not do anything. The floor guy they use will. If we can get him back out! New floor joists were put in but it really also needed the floor pulled up and new boards put in to level it!

The Collier Construction website says, “We stand behind our work... Your home is your most important investment, and we’re committed to getting it right… and if there’s a problem, we’ll handle it.” Four years ago I purchased a home built by Collier Construction. It was touted as a home that was “Better Built certified, and great care was taken in site stewardship and sustainable construction.” There was no evidence of major construction defects until a yellow stain appeared on one of the windowsills a few weeks ago. The wall was cut open exposing a huge amount of rot, wet insulation and black mouldy plywood. And then it became clear that the problem was not confined to a single area, that mould, rot and decay have been growing inside the walls for years, hidden by the thick sheetrock that was used for the walls. I contacted the window rep who recalled that, when the house was built, Collier’s construction crew had improperly installed the windows. They hadn’t been inset as they should have, hadn’t been sealed correctly, sashes had to be replaced, some were crooked, flashing was missing. As the damage throughout the house was autopsied, other faulty construction issues were revealed. Wires were cut too short exposing bare wires inside the wall, studs were spaced 24” apart instead of 16”. When I called Collier Construction to come and inspect the damage, the claims rep who I spoke to said he’d put it on the schedule but then called me back to tell me “the boss said no.” The Collier Construction mission statement reads: “We believe that the economic health and well being (sic) of the homeowner, the community and the environment are essential to the quality of every project. This belief shapes our philosophy and our mission, our methods and our goals, and the relationships we build throughout every project.” See the pictures of rotted studs and black mould riddled throughout the walls of a 2013 Collier Construction built home and decide for yourself.