buildPROS

Exceptional Craftsmanship, Professionalism, and Post-Project Dedication I took ownership of a multi-family home in disrepair. Needing everything, I decided to start with the exterior envelope of siding, windows, roof, and remodel of the front porch area. The contractor that was hired to do the exterior was less than professional, borderline criminal. I managed to complete the exterior with various other contractors, however the property still needed a full turnover of both bathrooms, the entire first floor unit, and some exterior hardscaping and concrete work. After that nightmare experience with the previous contractor for my exterior siding, roof, and windows, I was understandably hesitant to embark on another renovation project. However, my fears were quickly dispelled when we hired Rouben with buildPros for our interior renovation and some exterior demolition and concrete work. From start to finish, Rouben and his team exhibited a level of professionalism and expertise that was nothing short of remarkable. First and foremost, the quality of their workmanship exceeded our expectations. The attention to detail and precision evident in every aspect of the project was truly impressive. Whether it was the flawless installation of intricate trim work indoors or the meticulous restoration of our exterior masonry, Rouben demonstrated a commitment to excellence that was unparalleled. Their dedication to customer satisfaction was evident throughout the entire process. From the initial consultation to the final walkthrough, Rouben at buildPros prioritized open communication, ensuring that my vision was realized every step of the way. He was extremely responsive to my questions and concerns, always taking the time to address them promptly and professionally. l was particularly impressed by their reliability and efficiency. Despite my changes in the scope of the project, Rouben adhered to the agreed-upon timeline and budget without sacrificing quality. Their ability to seamlessly coordinate various aspects of the renovation ensured that everything progressed smoothly, minimizing any disruption to my daily life. Perhaps most remarkable, however, was buildPros ability to deliver exceptional results while adhering to our budgetary constraints. Despite the complexity of the project, they were diligent in their cost management, offering creative solutions to keep expenses in check without compromising on quality. Their transparency and integrity in financial matters instilled a level of trust that is rare to find in the industry. What truly set Rouben and builPros apart, however, was their unwavering dedication to ensuring my complete satisfaction, even after the project was officially completed. Unlike my previous experience, where the contractor vanished with payment before project completion, Rouben remained fully engaged and committed to addressing any minor issues or concerns that arose post-project. Their willingness to return promptly and address even the smallest of issues demonstrated a level of professionalism and integrity that is truly commendable. Whether it was adjusting a door that wasn't closing quite right or touching up paint in a hard-to-reach corner, Rouben and his team approached each task with the same level of care and attention to detail as they did during the initial construction phase. I personally cannot speak highly enough of Rouben and his team at buildPros. Their combination of exemplary craftsmanship, unwavering professionalism, and post-project dedication sets a new standard for excellence in the industry. Thanks to buildPros, my home has been transformed, and I am forever grateful for their outstanding work and commitment to our satisfaction. If you're in need of a general contractor, look no further than buildPros — you won't be disappointed.

We hired buildPROS for our small kitchen renovation. We have been debating whether to write this review, until this past weekend's deep freeze. Our kitchen water pipes were frozen by the past weekend's deep freeze. After we pulled out the dishwasher to gain access to the pipes, we found a 6" x 8" hole in the drywall that sits directly between the pipes and the exterior wall of our home (see photo). This hole was opened by buildPROS' crew for rerouting water source for the new kitchen sink location, and the hole was never patched up, providing direct access of frigid air from the exterior wall to the pipes. Is this ethical behavior? We will leave that up to the readers to decide. Rouben Balagian from buildPROS was recommended by our realtor, Mark Leeman (RhodelifeRemax, RI). We are inexperience with the renovation process, and thought we could trust our realtor. It is understood by all parties that the remodeling project of our small-sized kitchen had a limited budget. We did not request many of the items in a full kitchen renovation (new flooring, paint, appliances, island), and we purchased many of the items ourselves. But is that valid a reason for a general contractor to justify breaking his promise in providing quality work? Here is the laundry list of our problems: 1. Rouben was always late to meetings, and did not provide needed attention a general contractor should provide during critical times. His lack of attention was part of the reason why we encountered so much trouble trying to resolve issues from the first granite installation by The Granite Shop (Everett, MA - see Yelp review for details), error in the rough plumbing for our deep sink, and other issues. 2. The project ran significant over time. Despite not being entirely Rouben's fault, he did allow his granite subcontractor to stall our project for 7 weeks that ended without a resolution. Towards the end, Rouben gave us a 1 week time line towards the finish that turned into a total of 5 weeks. 3. The mediocre quality of the work. We now have tails of two 2" nails coming out at the opening of an upper cabinet (see photo), one of which cut my arm. The tile grout was poorly done, and some has already started to come off. There are visible scratches to our new white cabinets and molding. 4. Despite understanding our small budget, Rouben still pressured us to pick a stove backsplash option that cost 8 times more than our solution. 5. His team made an unanticipated damage to a wall from relocating an electrical outlet, and have sent harsh emails to state that his company is not obligated to fix this problem. 6. The project went 16% over budget, and this amount does not include items we added after the initial contract. Rouben said that the final cost service was "way" below what it should have been. So does that mean Rouben never meant to stay on budget in the first place? 7. We were charged $500 for the kitchen design for a pencil sketch of the kitchen. The computerized layout was done by the cabinet company when we budgeted the cost. 8. For the final settling payment, he emailed out the final cost 15 minutes prior arriving our door to collect the payment. We barely had enough time to go through the Excel spreadsheet that included all the unanticipated costs added. The calculated closeout payment was $1200 over the actual amount we owed. We will leave the readers to speculate how this discrepancy occurred. Rouben spoke repeatedly of the integrity of his work, and said he went above and beyond to help us keep the project within the budget. He stated that we got a "deal" for the kitchen renovation. The scope of our small kitchen renovation was limited, which did NOT include new layout, flooring, island, paint, appliances. We also purchased a number of items ourselves. Considering that plus all the stress/problems we had to face and will continue to face in this brand new kitchen, we do not agree that we have gotten a deal, or the professionalism of a general contractor. We were so uncomfortable with the renovation from week 1 that we felt obligated to be on site to supervise at all times. The experience was awful to the extend that we wish we never went through with this renovation.

Great job by Rouben and crew doing an extensive home renovation! Creative ideas by Rouben helped us stretch our budget to get what we wanted. Would hire again! Editing my review to add my husband's perspective -- for some reason his Google review is not showing up. So here are his words: "If you're looking for beautiful work, great guys to work with, and keeping costs down, you should hire buildPROS. My mom owned her house for years, and after we had to move her into nursing care, we decided to remodel the place and rent it to pay for her care costs. The place had been neglected for years and required a complete remodeling, including new kitchen, bathrooms, deck, and completely redone interior. The big builders in the area quoted us astronomical prices and gave vague, crappy estimates. We were almost ready to give up until we called buildPROS. Reuben listened carefully to our situation and quoted a cost 30% less than the other contractors. They have this great software they created themselves that gives you a specific line item estimate for every detail in the construction. Maybe this is why the final cost was within 1% of the original estimate, despite a number of challenges with the old house. The guys were friendly, easy to work with, and really cared that everything was done just the way we wanted. We were inexperienced at remodeling and new to renting. Reuben made a number of excellent recommendations for cost effective materials and design choices that looked beautiful and would stand up to years of hard wear. The house looks amazing now! It's renting for top dollar, and we're already getting repeat business. We were lucky to get a customer-focused contractor that took the time to understand what we needed and deliver a beautiful result. I'd definitely hire these guys again, and recommend them to anyone, especially if it's a complex project with special requirements. Hire buildPROS. You'll be happy you did!"

I had a great experience with the owner, Rouben, and his team. I found BuildPROS via a web search and reached out requesting quotes on several major projects at my parents home in Warwick. He responded within 24 hours and we made arrangements to meet at the house. I walked him through the jobs we wanted done (new roof, new front porch, re-siding one side of the house and fixing all the rotting fascia). Rouben got back to me with estimates for all 3 jobs within a week. We discussed them over email a bit and then met in person to iron out some final details before I signed the contracts. Throughout this entire process his communication was excellent. He would get back to me same-day about 99% of the time, but never more than 24 hours went by between an email/text I sent and a response. On all 3 projects he delivered within 5% of his initial estimate. He provides quite detailed estimates up front, and any time his team hit a snag he came onsite to take a look at the issue and confer with me. For example, a few of the existing porch supports showed signs of rot, and all were missing joist hangers. He walked me through what he felt needed to be done quickly and quoted the additional amount (and also came in under his estimate on it) to address the issues to meet code. His teams did excellent work on all 3 projects. It's a bit nerve-wracking when you hire someone to do major work on someone else's house using their money, but he made the whole process incredibly easy and the team did very, very high quality work. At the end of the day, you get what you pay for and BuildPROS was worth every penny we spent. We plan to hire them for several additional projects at the house, and I'd recommend Rouben and his team with zero reservations.

If you're looking for beautiful work, great guys to work with, and keeping costs down, you should hire buildPROS. My mom owned her house for years, and after we had to move her into nursing care, we decided to remodel the place and rent it to pay for her care costs. The place had been neglected for years and required a complete remodeling, including new kitchen, bathrooms, deck, and completely redone interior. The big builders in the area quoted us astronomical prices and gave vague, crappy estimates. We were almost ready to give up until we called buildPROS. Reuben listened carefully to our situation and quoted a cost 30% less than the other contractors. They have this great software they created themselves that gives you a specific line item estimate for every detail in the construction. Maybe this is why the final cost was within 1% of the original estimate, despite a number of challenges with the old house. The guys were friendly, easy to work with, and really cared that everything was done just the way we wanted. We were inexperienced at remodeling and new to renting. Reuben made a number of excellent recommendations for cost effective materials and design choices that looked beautiful and would stand up to years of hard wear. The house looks amazing now! It's renting for top dollar, and we're already getting repeat business. We were lucky to get a customer-focused contractor that took the time to understand what we needed and deliver a beautiful result. I'd definitely hire these guys again, and recommend them to anyone, especially if it's a complex project with special requirements. Hire buildPROS. You'll be happy you did!