From J D.
Reliable Metal Buildings
DO NOT USE THIS COMPANY. They are installing our RV port as we speak. We paid extra for the cutouts so we could still use our garage doors on the building beside of the carport. They did not get the measurements right. They are blaming us for that. And by they, I mean Shannon. He is the one we talked to. They were off by a foot on our door cutouts and he is saying we are to blame. I was on the phone with them when I had the tape measure in my hand so I'm sure he is lying about it. He refuses to show me any proof of that being what I ordered. The worst part is not even that they did that wrong. It is how he treats you. We called and he was very unprofessional. Refused to help, refused to change anything. Said the only option is to return the whole thing and pay the fee for it, or keep it up incorrectly. The actual workers themselves, putting up our carport, are trying to work with us right now to come up with a solution. They seem to actually care and are trying to make sure we can still use our garage doors after paying this much money. Shannon refused to let me speak with anyone else, refused to let me speak with the owner, and said he wasn't going to listen to our complaints. He is a scammer. Please trust the reviews you see on here. Their rating is not high and there IS a reason for that. Believe me!
Edit to add the result: We are happy with the result of the carport. The installers worked really hard to make sure we still got what we needed. They are 100% the reason we are happy with the result. They worked hard and were here til late. They did what a company should do, and still take care of their customer, especially when that customer just dropped six grand on structure. Especially when I know for a fact that they were the ones that messed our order up. Shannon is the problem with this entire operation. He needs to be removed. If it were up to him, he would have just taken our money and ran. Upon further research yesterday, multiple people have a problem with him and this is not his first complaint by any stretch of the means. I can't imagine running a company the way he does. I changed my 1 star rating to a 3. I did that for the installers alone. That is all. If you could actually just deal with the installers directly, you'd be so much better off. They are professional and kind - everything Shannon is not.
