Elite Builders

UNTRUSTWORTHY!! This company submitted a new quote after they knew another contractor had submitted a lower quote. Once they secured and completed the job they billed for their original higher amount which was over $3k more that the agreed upon price. When asked for proof that these extras were required or even completed the company sent a link to the RI septic regulations with no proof of how these regulations applied to the overages on the job. The company was notified to contact me if any overages came up so I could verify, and they chose to not contact me. When DEM was contacted, they were unaware of any changes to the system. Save yourself the frustration of being taken advantage of and choose another company! UPDATE: I see the contractor has provided bogus information to try and cover up their unethical act. I have photo evidence google will not let me post that shows the contractor insists that the patio deck does not need to be cut. "Also I would not remove/saw cut the patio as the existing septic tank appears to be above the patio. This is not in the plan for how we would be doing the repair." He mentioned it specifically in that manner because he was told by several parties cutting the deck was the best way to do the job. The main element that was outlined in the invoice for overages was that the patio deck had to be cut. "saw cut and remove patio due to pipe being pitched wrong under patio, replace concrete. replace and re-pitch building sewer, and wall work." Evidence of this repair was requested (which is why the contractor sent a generic state guidelines link) the contractor says it was not. This was fabricated in order to add these overages and steal money. This contractor was instructed to do the job one way, he refused, and when it came down to it he was WRONG. So my update will include that this contractor is not only untrustworthy but also does not posses sufficient knowledge of the job. I will add that I was the OWNER of the house during this job which is completely false in the contractors reply (On the contract it lists) "owned by Byron S. Delmonico". This was a bank job, and the contractor was aware of the additional funds held within escrow and he inflated the bill knowing it would be easy to capture the funds and take advantage of me. I’m telling you DO NOT TRUST just choose someone else and save yourself thousands and tons of frustration! (Note Google will not let me post screenshots from the contracts due to personal information so I have included quotations instead) Additionally you can see I write very few negative reviews and I am not one to bash a company simply because I had a bad experience. I only write bad reviews because businesses like this need to be held accountable for their actions and this contractor behaves unethically which you can see directly with the response that is trying to cover up their act.

We recently had our entire roof replaced by Elite Builders. In going through our insurance company, we thought it was going to be a really stressful hassle, but that was not the case as Marcus practically did all the work in dealing with the insurance company for us, only leaving a few phone calls and short emails for us to have to do. The first claim amount was barely half to cover the replacement but they were able to put in a secondary/supplemental claim after using a drone to more precisely articulate the severity of the damage. Again, Marcus handled the vast majority of the communication with our insurance company, and we ended up getting 100% of the costs covered by our insurance. Not only that, but they worked with our insurance company to pay for the our solar panel removal and re-install in its entirety. We got a brand new roof with modern materials that have a 50 year transferable warranty at ZERO cost to us. Once it got approved we had a brand new roof with the solar panels back up in just over a week. The roof replacement took 1 day to complete and it looks fantastic! Everyone we met is super nice and professional and very knowledgeable when it comes to roofing and dealing with insurance companies. If you’re in the market for a new roof, I highly recommend this company. They’re the best at what they do.

“When it rains it pours…”then the aftermath! A damaged roof…the calls, the claim, the pictures, the adjuster, the hassle, the back and forth…. Then we got a knock on our door from Elite Builders. Honestly I was not going to deal with any solicitations. I was going to hassle it out with the adjuster myself. So I thought…but Elite Builders calmed me down, listened to my ordeal so far and reassured me that they were going to take on this project to get my roof repaired as soon as possible. With the impending forecasted inclement weather conditions looming, they immediately got up to assess the extent of damage, obtained accurate pictures for the adjuster and went straight to work with representing us to the adjuster. The constant feedback by Elite Builders kept us updated with every step of the process. Not only did we get a new roof, we got the “elite” roof warranty, far above the 25yr standard. In addition we got new roof gutters, guards and pipes and great pricing for uncovered items! We LOVE our new roof so much that we pruned our trees to show it off 😁 - thanks to Elite Builders! Thanking Phil, Marcus and the team! We would highly recommend Elite Builders anytime any day for their competitive pricing, dependability, professionalism and personable service!

Wow! We ordered a storm door from Lowe’s and decided to go through them for the installation as well.Elite Builders contacted us and I have been in touch with Lindsay every day. The communication was so personal that I mentioned it was so nice to talk with a real person with a name. Sadly, in this day and age, I’ve come to expect companies who outsource their customer service and scheduling. What a nice surprise that although just a storm door must be just chump change for this company I was treated like royalty. I wanted to leave a review to let them know what a difference Lindsay made in my life and how her care and kindness affected me. If I could’ve jumped through the phone to hug her I would have. I am a 75 year old. Great grandmother, so nothing weird here OK? A bright ray of sunshine in my day. Then I read the history of the company on the website and realize that this company must just value human beings equally. Will someone there please give Lindsay a big hug for me? I can’t wait for the installation to see what wonderful person I will meet then. Thank you all from the bottom of my heart. I only wish that we could afford to have more work done if only to use this company again.

Luck was on my side when I found A&C! I woke up Sunday to a very deep cave-in in my back yard. It appeared that a no-longer-used septic tank had not been properly filled in by previous owners of my home and had finally given way posing a great danger to children and animals that might wander into my yard. But I didn't have any idea whom to call. Later on Sunday we were at a fundraiser event for my son's school and upon looking through the sponsors, we found A&C. I called that evening and spoke with Matt directly. He worked around my schedule and came by on Monday. I loved the quote but knew that there might be additional cost as he was going to double check to make sure the suspected second no-longer-used tank had been properly filled. The work was completed on Thursday by the time I returned home from work. Matt was courteous, kind, and respectful of my property and my time. I highly recommend A&C to family, friends, and strangers!