Performance Heating & Cooling Services LLC

2 stars We have used their service for two different issues. The first issue was a simple fix, the latch was broken and they gave us a quick fix for it! However, for the second issue we called them about, it ended up taking way longer than it needed to. The unit wasn’t turning on so the technician came and diagnosed the problem. When the original owner had installed it they did it wrong, causing the condensation pump to leak and short out a fuse. They ordered us a new fuse and new pump. the next week someone else came to replace them and discovered they had ordered the wrong fuse. they ordered a new one and came back some few days later. they replaced the fuse and then went to replace the pump and they had ordered the wrong pump. so they reordered the pump and came back a week later. the first guy came back to install the pump (the one who had ordered the parts wrong) and we thought everything was good. Just yesterday we discovered our ceiling leaking, thinking it was our roof and the rain was the culprit… WRONG. The hose they installed to drain the pump came unconnected and so for 3/4 days the pump had just been draining into our ceiling. Disappointed we paid hundreds of dollars for them to cause more damage… UPDATE as of 7/15- add 1 star A service manager called a few days after this review was posted to apologize. He came out a few days after that to see what could be done. Cause of the leak was determined to be the old drain line clogged with debris combined with the higher pressure from the new pump which blew up the hose connection in the attic which they did not know about at the time. They came back out free of charge and replaced the whole line in the attic so that it wouldn't have the ability to break open at a joint again. They also got us a box to put the pump in so it wasn't just attached to the wall. We do still have to replace a drywall sheet in our ceiling, though.

I recently had the pleasure of working with Performance Heating & Cooling for a new HVAC system installation, and I couldn't be more pleased with the entire experience. From start to finish, their team provided exceptional service, making the process smooth and stress-free. The sales process was informative and transparent. Tim took the time to understand my needs, offering a variety of options without any high-pressure tactics. They answered all my questions thoroughly, ensuring I felt confident in my decision. Customer service was outstanding throughout the project. The team was responsive, accommodating, and always went the extra mile to ensure my satisfaction. They kept me updated on the installation schedule and addressed any concerns promptly and professionally. The installation itself was flawless. The technicians were punctual, courteous, and highly skilled. They treated my home with respect, taking care to protect my property during the installation. They completed the work efficiently and left the area clean and tidy. I'm thrilled with my new HVAC system, and I wouldn't hesitate to recommend Performance Heating & Cooling to anyone in need of heating or cooling services. Their commitment to customer satisfaction, combined with their expertise and professionalism, makes them a top choice in the industry.

We have been extremely happy with our service from Performance Heating and Cooling. Our furnace was on the fritz and we needed a same day repair as the frigid weather was set to hit that night. Mike arrived right on time. He repaired the worn out part in the furnace, but let us know that our AC unit was the biggest problem and needed cleaned or replaced. There was no pressure to do a complete replacement, but we knew this was coming. The indoor unit was 20 years old and the outdoor unit was 30 years old. We were contacted the next day with available options for replacement. Lee answered all questions about the new unit we would need and Kim contacted us very quickly to schedule the service. Mike and another technician arrived promptly and completed the install in a very timely manner. They were both very courteous and professional. Mike installed a new thermostat per our request and walked us through the set up step by step. We are very happy with all interaction we've had with this company. Great service, excellent technicians, and very reasonable prices. I will recommend them to all my friends and family. Thank you!

After my usual heating and air-conditioning servicing company told me they were too busy to come out and that it would be at least two days, I searched and read reviews on other companies in the area ... So glad I did. Performance Heating and Cooling told me that they may not be able to get to us until late in the day and that it may be as late as six o'clock or so, but they would get here. Not only did they get here to take care of what turned out to be a fairly quick fix, after hearing what the unit was doing, the technician squeezed us in early (he got here at noon), and had us up and running in a very short time frame. As he expected, it was a simple part replacement that took very little time, but he still took the time to check everything out thoroughly and to give us tips on how to get the most out of our system. From the young lady that answered the phone, to the young man who repaired our air-conditioner, and to the price of the service call and the repair, I couldn't have been happier ... Performance Heating and Cooling will now be my 'go to company' for my heating and cooling services from now on.

First let me start by saying the receptionist who answer the phone was very polite and the Tech Teresa who came out was great, these two people are the only reason I am giving this company a star otherwise I would not have given them any kind of star. Now I will tell you what happen the tech came out and was here for two hours and could not find the problem with my furnace but suggested that she put on two parts that might help because they were only working at less than half capacity so I told to put them on. She left and five minutes my furnace was not working again, called company left voice since they were close didn't expect them to come back out that night, but Teresa came back and found the problem and was working on it when her boss called her and told her to stop where she was because the unit was too old to put any more money into it and told her to tell me that they would send me a quote for a new furnace in the morning. She then put the old part back on and told me this. I was mad so even if I needed a new furnace I would not have bought from them because that was my decision on how much money I was willing to spend on it not theirs. I went out the next day and bought the part put it on myself and my furnace has been working fine ever since. The part cost me $19 in which a new furnace would have cost me $10,000. I just wanted to let anyone who is thinking about doing business with them to think twice. I am a senior citizen and live on a fixed income maybe that why they thought they could take advantage of me but I was not born yesterday.