ACG Structures

Where do I start with the basement guys, sales rep did an amazing job selling the product, did no follow-up during this process to even do check in before the project started (if this was done I think the window may have been caught) but definitely got the calls for the rest of the payments. However, from that point that’s where things went downhill. We signed the contract with them, did as they asked of us. (Side note we also did the on call in case someone drops off so we could take that spot, didn’t happen however we got a discount, but the discount is almost the amount I am now paying in storage fees NOT worth it!! I personally would have waited to get a start date call, then proceeded to do the storage)We sent them their money (via check) which I wasn’t to keen on considering it was being sent mail considering it was a sizable amount. We purchased an egress window to go with our basement. The initial amount that was sent was for the window. This was sent back months prior to the start of our basement (turning it into a in-law suite) which we were told would be done well before the start of the basement…….well come end of the year at the coldest time of the year they forgot we were getting an egress window, keep in mind that they had the payment for this about 4 and half’s months. (contract, cash, window, basement officially started total months 6 total time from start to finish will be about 9 months) waited for the sub arctic weather to pass, window was installed it was a smooth process and completed in one day, we finally got our supplies delivered a week later (at that time we were asked if we would like to send the rest of our money we were putting down , I said no because I knew I would have credits) and then the framer did the framing took about a week and half for one person, the plumber came (3 days, he comes back later in the project to finish installing toilet and shower, however when he came back to do this for me, we had to kick him out the house for a terrible attitude which started the moment he entered the house and complained about everything, keep in mind you are paying a company to do a project that a 1/4 of it we had to do it ourself (bathroom)) and electrician (1 day, they also come back later to finish installing lights, they didn’t listen to certain things that I needed and I had to pay additional money to fix their mess ups.) came those both went somewhat okay with aggravation. Then there is what would be the carpenter phase and he would finish the project. The person that did finish our basement just did such a phenomenal job!! He would be the man you want to do your job, if it wasn’t for him I would have cancelled this contract! Keep in mind you are allowed to get your own products if you don’t want to use theirs, which is low end builder grade and the price you spend for the basement you would expect the ability to have an option from them to provide nicer options. They will only provide a bathroom, which the surround is a bit better then the cheapest but still is subpar,if you want a kitchenette that’s on you to buy above and beyond. They do finish your basement but not a full luxury basement, so if you want nicer be prepare to buy beyond, potentially installing yourself or paying more people to do it for you. Expensive wall product, just lower end everything else. They have the right product for the security of it not ruining if it floods, everything else is just okay. Overall I would highly recommend finding a better company to do a finished product, they should just stick to restoration vs finishing. Also, the office people are terrible at returning any phone calls. So with that being said do restoration that’s it anything else run dont walk and don’t look back, heck maybe don’t even use them for restoration to many miscommunication from this company and is ran as a total …. Show. Spare yourself the aggravation.

Final Update (hopefully): Let me start by saying, if their first visit had gone like today, I would rate the company 5 stars. The final product is acceptable in appearance and, more importantly, functional. The crew was much more prepared and professional. Troy, Zach, and DJ got back out here to fix and finish the original job and install a new crock and sump pumps. They had all the parts necessary to get the job done, and improved the appearance of the final product. They installed the port for water testing and actually water tested the system. Happy with the final product. They also mixed concrete in the grass which is a much better idea than the driveway. First Blush: The sales person, Wayne Goldie, was very professional. He did a good job of walking us through the services the company provides, explaining what they could do for our basement, and explaining the guarantee that the company offers. First Installation: The installation crew, headed up by Troy, was less professional. They didn’t have all the materials on their truck to complete the job the day of and didn’t offer to get the materials and finish the job in the same day. One of the missing components was a port which gives access to the system for testing and flushing purposes. Their first visit left a product that wasn’t all that pretty, which isn’t a big deal for this property because it’s in the storage/utility area of the basement, but they fixed it on a subsequent visit. After the first heavy rain, we had water coming up through the floor where they installed their system. Also, less of a big deal but still unprofessional, is that they spilled concrete onto the asphalt driveway as they were mixing it. Follow Up: Have been in touch with Joe, the basement waterproofing manager, he’s going to come out and inspect the job and see how we can best move forward. Appreciate him reaching out and being able to get out here quickly. Joe came out and looked at the situation. He has offered solutions to remedy their first job and it seems like they’ll get the job done right, and with improvement being made to the aesthetics of the final product as well. Sounds good! Scheduling an opportunity for them to get out here and fix/finish the original job was a headache due to missed/exchanged calls and voicemails. Communication was frustrating.

Our family needed some concrete leveling work done on multiple areas around the garage and home. I amassed five quotes and began to compare what each company had to offer. The Basement Guys were able to offer us exactly what we wanted at one of the lowest rates from the group. Our estimator, Lee, was very knowledgeable of the product and process of concrete leveling and offered a plethora of information and points to consider when starting a project like this. Megan was precise in coordinating the installation dates, times, and all the details of our project via email and telephone. When our service men, Chris and Dan, showed up for the installation, they were very communicative and polite. Chris called prior to coming so that we knew when to expect them and reviewed the project prior to starting so there was no confusion about our expectations. Once complete, we reviewed the finished product together and he graciously answered all my questions. One major thing I noticed throughout the project was their attention to detail and cleanliness. The project calls for several small holes to be drilled into the concrete and they were careful and attentive towards patching the holes as if they were never there. Upon inspection this morning, their efforts paid off because the holes are relatively invisible. Moreover, they were constantly picking up after themselves and keeping the work area clean throughout a messy project. I would highly recommend doing business with this company! They are friendly, reliable, punctual, and knowledgeable.

We have had several people out to see our basement needs. We just wanted something small done, to separate storage from a working bonus room. It didn't need to be elaborate, but we needed to be able to access our storage and laundry shoot. Three years ago we just never moved forward with anyone because they did things like focus on building closets (which I didn't ask for) try to make my stairs a highlight feature (which removed storage and I felt would have wasted space) or block off my laundry shoot needing complicated doors to access. I was kinda expecting the same experience with Basement guys, but I figured it's time to try and get this projsome Michele Giarrano came to our house to see what we needed. She was just a great listener. She heard our ideas, heard what we wanted to do, even made an additional suggestion on how to hide our electric box which I loved and it made so much sense given what we want to do. We have decided to go with Basement guys because they are the first people who came and listened and had suggestions that fit our needs. We have yet to get scheduled, but so far I am liking what I am seeing and I lived working with Michele. I will update after our installation with how things are installed.

We had a great experience with The Basement Guys who completed waterproofing/foundation repair earlier this month. Alex promptly came out to our home to provide an honest and informative assessment of what was needed to correct our foundation/water problems. He was laid back, honest, and didn't use any scare tactics to try and "sell us" on anything unnecessary. After we decided to move forward, Megan from the office called to give us a start date that worked with our schedule and again clarified expectations from us to prepare our basement. When the work began, the foreman Kyle did a great job again explaining in detail what to expect throughout the three days he and his crew were working on our basement. They were tidy, kind, hardworking and efficient. Kyle kept in close contact with us throughout the entire job to explain what was done, what still needed to be done, and to also let me know when he and his crew would be arriving each morning. I highly recommend The Basement Guys to anyone seeking peace of mind for their basement problems.