Quality Built Advantage

Ron Jackson and his assistant DeAnna of Quality Built portray themselves proficient in their craft aand devoted to their clients. She was extremely helpful when my husband and I were making the selections and color choices for our front door, shutters, siding, cabinet selection, flooring and wall color. She even suggested in both bathrooms to have the American Standard raised toilets and in the master shower to have a seat. She asked us regarding the entrance if we wanted steps and how many two or three. I said none. My husband and I were elated knowing we just set in motion the beginnings of our dream home. Reality set in slow and numbing. From the entrance instead of no steps there are 4. When I inquired about a pantry and linen closet, 4 shelves were installed in the very small space for our washer and dryer which represents the pantry and 4 shelves in one the bedroom closets representing a linen closet. When asked about a handbar in the Master shower, I was told I should have said something in the beginning. WHY?? If you offered the seat in today's bathrooms update it is generally included. As first-time home buyers it seems to be common courtesy to inform what is available. We asked on many occasions before the closing the trees surrounding the property be cleared. Our home looked as if it was built in the middle of the woods. There are other discrepancies one of which sand was placed instead of sod in our front yard. What I am saying my husband and I are making lemonade out of this lemon and sincerely wished our realtor, would have chosen a more competent builder, especially for first-time home buyers.

The buying process was very positive. I purchased in time to select everything in the home, and they were willing to work with me while the home was being built. However, after my house was built the customer service STOPPED. This is the first new home that I have purchased. I was under the impression that at the one-year mark that they would do a walk-thru inspection to fix any issues that had arisen, something I was told by others is a common practice. After the one-year mark, I contacted QBH to inquire about the inspection. I was told that I had to contact the warranty company, which I had allowed to expire because I filed a work order weeks earlier, on Oct 8th, that had not been addressed. The warranty company said that it was QBH's responsibility to fix. I contacted QBH by phone and was told that the work order that I filed and my one-year concerns would be addressed, this was in November. Since then I have sent multiple emails, and called multiple times. E-mails nor phone calls have been returned. It has been over 3 months since I submitted my work order and nothing has been done about it or my other concerns. Additionally, the backyard of all 5 homes built on the lot were seeded and there is not a single blade of grass in any of our backyards, only weeds.

We bought our house in 2017 and are very much enjoying our first two years here in Pinehurst! This is a GREAT HOME -- we have been extremely happy!! We have been impressed by the attention to detail in the finishes. Everyone at Quality was very helpful when we were working with them on the final details. We have only great things to say about our home and would heartily recommend Quality to anyone looking to buy a quality (pun intended) home!

We just purchased our first home that was built by Quality Built Advantage. Ron was amazing with making all the little details I wanted become reality in our home. DeAnna is absolutely the best with answered my thousand questions and providing weekly updates and pictures. If you are looking for true quality and customer service than I highly recommend Quality Built!

We had our home built by Quality Builds and could not have been happier. Everything was done just as we wanted it. DeAnna was EXTREMELY helpful in answering all my questions and took pictures as our house was being built. Would recommend them over and over again!!! Thank You soooo much!