Renfrow Decorative Center

I began by buying bath remodel material there that they had in stock at a descent price. That purchase was okay. they did send an invoice even after I had paid for the products. Very unprofessional. Then I bought and had installed bathroom countertops and sinks. The materials and process were good, but they removed a door frame to replace one of the vanities and I had a terrible time getting them to come replace it. In fact, to try and encourage them to replace the door frame removed in the bath remodel, I asked them for a quote on carpet and installation. They had a fair price and said they could complete the install in a reasonable timeframe. They finally sent someone to fix the removed door casing before the carpet install. They had a material issue with the carpet and had to make a warranty claim on it while it was still in their warehouse. This caused an expected delay. I spoke to Justin who verbally offered a discount on the carpet. Before the install, I conveyed to Justin that there was a small amount of tack strips which had water damage or was loose and needed to be replaced. On the day of the install, I showed the installers exactly where these were. They did not replace them and it does not hold the carpet well in these areas. the installers also were not careful at all in cutting the carpet. In every room they worked they cut the baseboards with their razor knives. This is most of the baseboards in the whole house they cut. Renfrow emailed an invoice and I mentioned all these issues that needed to be addressed. Seven weeks later they offered to come look at and fix the issues. I gave up on them ever fixing them since it took nearly a year and the possibility of more work to get them to resolve the bathroom issue. They never would honor Justin's verbal commitment on a discount, nor any concessions for the damage the installers did to the home. Also, their installers vehicle has an oil leak that got all over my driveway. I first used them because of price and product availability, but they are very difficult to work with and I would not use them again.

We used Renfrow decorative design for several areas in our house (a new build). One was carpeting for 2 areas. We selected high grade carpeting and one that had supposedly had an excellent warranty. After several months the carpeting has yellow stains that will not come out even after professional cleaning (required by warranty). After several attempts, our carpet has been replaced and we are very pleased with the results. We have also received the reimbursement for our original carpet cleaning that was required for the warranty.

Had a great experience with designer, Madison. She was so cheerful and helpful. Very good with communication! She always returned phone calls and was eager to help. My kitchen turned out beautiful! Would definitely go to her again!

MaryNeely at Renfrow Decorative Center is the best!! She is a GEM to work with. She made the entire process so easy and was super communicative and professional. Ask for her when you go there!!! Highly recommend this company.

This place has it all! Their showroom was well organized and had tons of options. The ladies there amazingly nice and helpful.